Complaint category
What published UK Housing Ombudsman determinations show about moving, buying & selling complaints against social landlords.
Across 807 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of moving, buying & selling determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 68 | 6 |
| 2 | Clarion Housing Association Limited | 43 | 1 |
| 3 | Notting Hill Genesis | 34 | 3 |
| 4 | Peabody Trust | 24 | 2 |
| 5 | Southern Housing | 23 | 1 |
| 6 | A2dominion Housing Group Limited | 16 | 4 |
| 7 | The Guinness Partnership Limited | 15 | 0 |
| 8 | Sanctuary Housing Association | 14 | 1 |
| 9 | Paragon Asra Housing Limited | 11 | 1 |
| 10 | London Borough of Hackney | 11 | 1 |
202534568 Housing association
Severe maladministration found for the landlord's handling of reports of no heating or hot water, with the resident without heating/hot water for almost 3 years due to repeated failures to arrange repairs.…
202442761 Housing association
The Ombudsman found severe maladministration in the landlord's handling of reports of hazards and requests for a Management Transfer, and maladministration in its complaint handling. The landlord was ordered to…
202506714 Housing association
The Ombudsman found severe maladministration in the landlord's response to repeated lift breakdowns (including failure to follow its lift, repairs and reasonable adjustment policies, consider the Equality Act,…
202422491 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's response to reported boiler failures and to leaks with associated damp and mould, and maladministration in its response to pest infestations and in its…
202423673 Housing association
The Ombudsman found severe maladministration in the landlord's handling of leaks, damp, mould and temporary rehousing, and service failure in its complaint handling. It ordered a written senior-manager apology, £2,750…
202439524 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's request for adaptations and associated rehousing request, citing prolonged delays, poor communication and the burden placed on…
Moving, buying & selling complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under moving, buying & selling.
Our index holds 1,024 published determinations classified under moving, buying & selling, of which 674 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 807 determinations in this category that ordered compensation, awards ranged from £20 to £21,407, with a median of £450. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.