Bromsgrove District Housing Trust Limited · Case 202540715 · 26 May 2026
Bromsgrove District Housing Trust Limited — case 202540715
The Ombudsman found both complaints outside its jurisdiction. The complaint about building work funded by a disabled facilities grant falls within the jurisdiction of the Local Government and Social Care Ombudsman, and the complaint about the standard of repairs to the main property had not been raised through the landlord's complaint procedure, so it had not been exhausted.
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
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Building work associated with a disabled facilities grant
Outside jurisdictionThe Ombudsman found this complaint outside its jurisdiction because building work carried out under the disabled facilities grant scheme falls properly within the jurisdiction of the Local Government and Social Care Ombudsman.
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The standard of the repairs carried out to the main property
Outside jurisdictionThe Ombudsman found this complaint outside its jurisdiction because the resident had not exhausted the landlord's complaint procedure, and there was no evidence the complaint about the standard of the repairs had been raised with the landlord.
The full determination
Decision Case ID 202540715 Decision type Jurisdiction Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident had building work carried out for an extension that was funded by a disabled facilities grant. The resident complained to the landlord when problems arose with the quality of the building work. Some repairs were also identified within the main property which the landlord completed but the resident was not happy with the quality of these.
What the complaint is about The complaint is about the landlord’s response to: building work associated with a disabled facilities grant. the standard of the repairs carried out to the main property. Our decision (determination) After considering the evidence, we have found the complaints are outside our jurisdiction. As a result, we have not investigated the resident’s complaints. Reasons Building work associated with a disabled facilities grant We are not free to investigate every complaint referred to us.
Our Scheme rules say we may not investigate complaints which fall properly within the jurisdiction of another Ombudsman, regulator or complaint-handling body. The resident’s complaint is about building work carried out under the disabled facilities grant scheme. This means any associated complaint falls within the jurisdiction of the Local Government and Social Care Ombudsman (LGSCO). Therefore, we have no jurisdiction to investigate this. The resident may wish to contact the LGSCO for further assistance with her complaint.
The standard of the repairs carried out to the main property The resident has raised complaint issues which have not exhausted the landlord’s complaint procedure. We have no power to investigate complaints which the landlord has not had the chance to put right first. There is no evidence the resident raised the complaint about the standard of the repairs. Therefore, we have no power to investigate. As these matters have not been considered by the landlord’s internal complaint procedure, the resident may wish to raise a new complaint with her landlord.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.