City of Doncaster Council · Case 202507105 · 27 November 2025
City of Doncaster Council — case 202507105
The resident complained about the condition of a temporary accommodation property when let, delays in repairs, and the landlord's response to damp and mould. The Ombudsman found the complaint falls outside its jurisdiction, as complaints about temporary accommodation are for the Local Government and Social Care Ombudsman.
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
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Condition of temporary accommodation property, repairs and damp and mould
Outside jurisdictionThe Ombudsman found it is outside its jurisdiction to investigate, as complaints about temporary accommodation fall within the jurisdiction of the Local Government and Social Care Ombudsman, the local authority exercising its homelessness functions.
The full determination
Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Temporary Occupancy Agreement Date 27 November 2025 Background The resident moved into the property on 8 January 2025 under a temporary occupancy agreement. The resident’s representative complained to the landlord about the condition of the property when the resident moved in, delays in completing repairs and its response to reports of damp and mould.
What the complaint is about The complaint is about the condition of the property when it was let and the landlord’s response to reports of repair, including damp and mould. Our decision (determination) We have found it is outside our jurisdiction to investigate the complaint. Reasons The resident has complained about the condition of the temporary accommodation property and its suitability given the outstanding repairs. Complaints concerning temporary accommodation fall within the jurisdiction of the Local Government and Social Care Ombudsman.
This is because in providing temporary accommodation, the local authority is exercising its functions under homelessness legislation. Consideration of such matters falls outside of the jurisdiction of this Service to determine.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.