City of Doncaster Council

The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about who her landlord was, and no maladministration in its response to the associated complaint. The landlord provided…

The Ombudsman found maladministration in the landlord's handling of reports about the condition of and repairs to the roof, due to unreasonable delays in completing works (over 4 months) and re-inspection (6 weeks), and…

Service failure found in the landlord's response to the resident's concerns about staff conduct during phone calls, due to a delayed and incomplete investigation. No maladministration found in the handling of the…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for the neighbour’s raised flowerbed to be removed.…

The Ombudsman found maladministration in the landlord’s handling of the condition of the property when it was let and the landlord’s response to reports of repair, including damp and mould. Our decision (determination)…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB).…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response about the resident’s antisocial behaviour (ASB) reports..

The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord's handling of: The delays in its out of hours telephone number being answered. The associated…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident’s reports that the shower was not working when the property was let..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. The associated complaint.. Total…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found no maladministration in the landlord’s handling of how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure in the landlord’s handling of the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of a neighbour’s Right to Buy (RTB) purchase…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s response to reports of noise caused by building works. The landlord’s handling of the resident’s request for…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the repair to the gable end wall of the property. Response to the report of a bee…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also…

The Ombudsman found service failure in the landlord’s handling of the landlord’s decision to ask the resident to remove or reduce the height of their fence.. Total compensation ordered: £150.