Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 18 published decisions.
City of Doncaster Council's maladministration rate (61%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202308597 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about who her landlord was, and no maladministration in its response to the associated complaint. The landlord provided…
202529246 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports about the condition of and repairs to the roof, due to unreasonable delays in completing works (over 4 months) and re-inspection (6 weeks), and…
202322790 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the rent account or of reports about staff conduct, but found maladministration in its handling of the complaint. The landlord was ordered to pay…
202442198 Local authority / ALMO / TMO
Service failure found in the landlord's response to the resident's concerns about staff conduct during phone calls, due to a delayed and incomplete investigation. No maladministration found in the handling of the…
202519515 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to remove a neighbour's raised flowerbed (which the resident said obstructed mobility scooter access to his back garden), and…
202507105 Local authority / ALMO / TMO
The resident complained about the condition of a temporary accommodation property when let, delays in repairs, and the landlord's response to damp and mould. The Ombudsman found the complaint falls outside its…
202409587 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's initial antisocial behaviour report, as it did not investigate or complete a risk assessment or action plan. All other complaint heads,…
202422091 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's antisocial behaviour reports. It concluded the landlord took reasonable action, worked with the police and other agencies, and…
202320184 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of delays in its out of hours emergency repairs telephone line being answered, as its investigation and explanation of the wait times were reasonable.…
202341833 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's reports that the shower was not working when the property was let. The Ombudsman found no maladministration: the landlord attended the reported repair…
202339564 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's concerns about works required to the windows, and service failure in its handling of the associated complaint. It ordered the landlord to…
202311557 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of noise nuisance, as its investigation, evidence gathering and decision making were reasonable and relied on Environmental…
202308766 Local authority / ALMO / TMO
The resident complained that the landlord's engineers repeatedly turned off his gas meter by mistake while carrying out gas safety checks, and about the landlord's complaint handling. The Ombudsman found no…
202231462 Local authority / ALMO / TMO
Several complaint heads (SAR, neighbour's Right to Buy, ASB) fell outside the Ombudsman's jurisdiction; service failure was found in the handling of leaks, remedial works, and complaint handling, with £300 compensation…
202302011 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to noise from building works or its handling of the resident's rehousing request, but found maladministration in the landlord's complaint handling due…
202205052 Local authority / ALMO / TMO
The Ombudsman found maladministration by City of Doncaster Council for failing to investigate the resident's concern about defective brickwork on the gable end wall within a reasonable time and for a significant delay…
202108038 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's communication with the resident (failure to warn before restricting contact, and not responding appropriately to meeting requests), no maladministration regarding…
202005368 Local authority / ALMO / TMO
The Ombudsman found service failure by the landlord in its decision to ask the resident to remove or reduce their fence. The landlord unreasonably withheld consent for a 1.8-metre fence, failing to properly consider the…
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