Habinteg Housing Association Limited — case 202016889
Maladministration
The Ombudsman found maladministration in the landlord’s handling of NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT Category: Case Notes Activity Date: 15/12/2021 Body:.
The full determination
NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT Category: Case Notes Activity Date: 15/12/2021 Body:
This is a structured summary of a published determination. The official decision is the
authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.
Similar decisions
Other determinations involving Habinteg Housing Association Limited .
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB, concerns about staff conduct, and the associated complaint. The landlord acted promptly and in line with its ASB,…
The Ombudsman found maladministration in the landlord's handling of the resident's reports of repairs, including repeated failures to respond to or act on reports of damp in the wet room, a lack of hot water, and unsafe…
The Ombudsman found maladministration in the landlord's response to the resident's request for a smoke test (due to prolonged delays exceeding two years) and in its management of asbestos within the property (failure to…
The Ombudsman found maladministration in the landlord's handling of reports of blocked drains and chemical fumes entering the property: it failed to risk assess the reported health effects, missed multiple opportunities…
The Ombudsman found no maladministration in the landlord's handling of a communal aerial repair or its use of its reasonable behaviour policy, but found service failure in its handling of guttering and communal window…
The Ombudsman found severe maladministration in the landlord's handling of wet room repairs — covering damp and mould, a blocked toilet that left the wheelchair-using household member without an accessible toilet for…
We use privacy-friendly analytics.
With your consent we set a Google Analytics cookie to understand how the site is used.
No advertising or cross-site tracking. You can change your mind any time.