Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 23 published decisions.
Habinteg Housing Association Limited's maladministration rate (83%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202016889
The Ombudsman found maladministration in the landlord’s handling of NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT…
202507807 Housing association
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of ASB. Concerns regarding staff conduct. Associated complaint. Our decision…
202302620
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs..
202411853
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within the property. The landlord’s…
202225256
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. Guttering. Communal…
202322067
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Wet room repairs. The resident’s complaint.. Total compensation ordered: £1350.
202206829
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the installation of the resident’s kitchen. The landlord’s complaint handling has also been considered.. Total…
202227866
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the…
202214063
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. The Ombudsman has also considered the…
202201709
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour..
202124509
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling..
202202823
The Ombudsman found reasonable redress in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property..
202123375
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: a text sent about a repair. the removal of a washing…
202201806
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s complaint.. Total compensation ordered:…
202002958
The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s…
202008560
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. Complaint handling.. Total compensation ordered:…
202012489
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.. Total…
202113654
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about other residents smoking outside the communal entrance. Handling of the…
202112314
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the…
202016907
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint is regarding: The tone of the landlord’s communication. How the landlord sought to arrange an electrical test at the…
202002420
The Ombudsman found mediation settlement in the landlord’s handling of the level of compensation the resident was offered following delays installing a toilet at the property..
201910893
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.. Total compensation…
202016207
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request to repair the cladding on the property. Request to repair…
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