Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 24 published decisions.
Habinteg Housing Association Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202016889
The Ombudsman found maladministration in the landlord’s handling of NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT…
202507807 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB, concerns about staff conduct, and the associated complaint. The landlord acted promptly and in line with its ASB,…
202302620 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of repairs, including repeated failures to respond to or act on reports of damp in the wet room, a lack of hot water, and unsafe…
202323678 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's request for a smoke test (due to prolonged delays exceeding two years) and in its management of asbestos within the property (failure to…
202411853 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of blocked drains and chemical fumes entering the property: it failed to risk assess the reported health effects, missed multiple opportunities…
202225256 Housing association
The Ombudsman found no maladministration in the landlord's handling of a communal aerial repair or its use of its reasonable behaviour policy, but found service failure in its handling of guttering and communal window…
202322067 Housing association
The Ombudsman found severe maladministration in the landlord's handling of wet room repairs — covering damp and mould, a blocked toilet that left the wheelchair-using household member without an accessible toilet for…
202206829 Housing association
The Ombudsman found maladministration in the landlord's handling of a kitchen installation, which took 34 months from order to completion with poor communication and contractor oversight. Maladministration was also…
202227866 Housing association
The Ombudsman found no maladministration in the landlord's handling of a garden paving request, as it reasonably required occupational therapist recommendations and correctly identified garden maintenance as the…
202214063 Housing association
The Ombudsman found service failure by Habinteg Housing Association in its handling of an interruption to communal laundry facilities during major works, due to poor communication, lack of alternative provision, and…
202201709 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of the resident's reportedly unacceptable behaviour. The landlord appropriately issued a warning letter under its ASB policy but failed…
202124509 Housing association
The Ombudsman found that the landlord's offer of £150 compensation provided reasonable redress for its handling of blocked drains outside the resident's property, which involved delays, poor record keeping and…
202202823 Housing association
The landlord acknowledged it had not adequately investigated the resident's reports of cooking smells entering her property, apologised, offered £100 compensation, agreed to arrange a smoke test, and made procedural…
202123375 Housing association
Maladministration in complaint handling due to delays, merging a final warning into a complaint response, failing to provide a chronology pack, and not addressing escalation concerns. No maladministration for washing…
202201806 Housing association
The landlord was found to have service failure for mishandling the replacement of the resident's kitchen (misplacing the renewal order and failing to communicate) and for poor complaint handling (not following its own…
202002958 Housing association
The Ombudsman found reasonable redress regarding the landlord's response to a housing officer signing a document in the resident's name (the landlord apologised, took disciplinary action and updated policies). No…
202008560 Housing association
The landlord's response to the resident's reports of faulty taps and shower, which left her without hot water, was resolved through a compensation offer of £250 that the Ombudsman considered reasonable redress. However,…
202012489 Housing association
The Ombudsman found maladministration in the landlord's handling of a resident's request for window replacement, due to poor communication, failure to assess interim remedial measures despite health concerns about cold,…
202113654 Housing association
The Ombudsman found service failure in the landlord's handling of parking concerns (specifically regarding blue badge enforcement fairness, ordering £50 compensation), but no maladministration in its handling of smoking…
202112314 Housing association
The Ombudsman found no maladministration by Habinteg Housing Association in how it handled the resident's reports about the condition of the bathroom and kitchen. The landlord arranged a surveyor inspection, raised work…
202016907 Housing association
The Ombudsman found no maladministration regarding the tone of the landlord's communication or the allegation of victimisation. However, there was service failure because the landlord threatened tenancy enforcement…
202002420 Housing association
The resident complained about the level of compensation offered after delays installing a toilet. Following Ombudsman intervention, the landlord increased its offer from £150 to £350, which the resident accepted, and…
201910893 Housing association
The landlord offered reasonable redress for service failures in handling reports of mould growth (delays in completing improvement works, with £450 compensation and apologies). However, there was service failure in…
202016207 Housing association
The Ombudsman found service failure by Habinteg Housing Association in its handling of repairs to cladding and a toilet extractor fan, due to delays, multiple appointments and poor communication. No maladministration…
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