London Borough of Brent — case 202524424

Final Decision Case ID – 202524424 CaseId : 202524424 Created and sent on : 06/05/2026 at 10:47 Created by : [email protected] Created using template Determination email to resident DER1 Emailed from address : [email protected] Email Recipients : [email protected] Attachments : Our decision resident factsheet – DetFaq1R.pdf Final decision report 060526.pdf Email Subject : Final Decision Case ID – 202524424 [REF/JR/r8/rw/K4/] Email Body : 6 May 2026 Dear Mr Alkwaz Complaint: 202524424 – Your complaint about London Borough of Brent I have now completed my investigation of your complaint and am writing to provide my decision.

Thank you for the information you have provided, and I’m sorry it’s taken us longer than expected to investigate. Please find attached my report. This sets out my decision and findings on behalf of the Ombudsman. Publication We publish our decisions on our website usually 3-months after the decision was issued unless there is a risk of identification. To protect your identity, we’ve referred to you as ‘the resident’ in our report. We do not name other individuals involved in your complaint but do name the landlord.

If you want to object to us publishing our decision, please let us know by emailing: [email protected] Please tell us why you’re objecting to publication and include your complaint reference number 202524424. Next steps Our decision marks the end of our dispute resolution procedure. I’ve attached a fact sheet that answers some frequently asked questions. We do not have an appeals process, and our decision is final. However, you can ask for our decision to be reviewed by a different caseworker if: You have new facts or evidence we haven’t already considered You are challenging the facts or evidence we’ve relied on You must ensure we receive your review request and any new evidence by 27 May 2026.

You must tell us why you believe the decision should change. Your feedback is important to us as it helps us to meet customer needs. We may contact you about this case. The feedback is very brief, so please help us by responding. Yours sincerely Julie JordanInvestigator PO Box 1484, Unit D, PRESTON, PR2 0ET www.housing-ombudsman.org.uk Follow us on If you would like to contact us about this case, please do so by replying to this email and keeping the subject of the email unchanged.

This allows for your email to automatically upload onto your correct casefile You can find all the latest news, reports, and guidance from the Housing Ombudsman Service on our website. The Centre for Learning provides free, online training and events to social housing landlords, to create a positive and effective complaint-handling culture. To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to our website.