London Borough of Brent

The Ombudsman found maladministration in the landlord's response to reports of recurring blocked drains and sewage flooding at a block, due to delays progressing CCTV survey and follow-on works, poor record keeping, and…

The Housing Ombudsman issued a final decision on a complaint about London Borough of Brent. The decision found maladministration in relation to the repairs complaint.

The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise disturbances from the flat above, as it did not consistently apply its ASB policy or carry out a thorough and robust…

The Ombudsman found reasonable redress in the landlord's response to the resident's reports of a cracked electrical fuse and associated work, noting the landlord apologised, offered £100 compensation and followed up…

The Ombudsman found maladministration in the landlord's handling of repairs to the toilet, staff conduct concerns, pest issues, the service charge query, repairs to the windows, and the associated complaint handling.…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of squatters in the block and a leak, as well as in its complaint handling. The landlord failed to secure vacant properties…

The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about changes to the calculation and allocation of…

The Ombudsman found maladministration in the landlord's response to the resident's concerns about outstanding repairs (following a May 2023 leak), its response to concerns about the conduct of its operatives, and its…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress, damp, and mould..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB)..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall area and a side gate..…

The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of noise from a lift in the adjoining property. This report also considers the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.. Total compensation ordered: £5200.

The Ombudsman found reasonable redress, service failure in the landlord’s handling of This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat above. Response…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the…

The Ombudsman found maladministration in the landlord’s handling of The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. the landlord’s handling of the resident’s reports of damp…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould at her permanent residence. Damp and mould at her temporary…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned improvement works in…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage to…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling repairs at the property, including: The roof and guttering issues reported…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the landlord’s complaint handling.. Total…

The Ombudsman found mediation settlement, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB); the associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s property.. Total compensation ordered: £1150.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of vibration and humming in her home..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal damage. The associated complaint.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the proposed installation of a…