Metropolitan Thames Valley Housing (MTV) · Case 202322810 · 16 December 2025
Metropolitan Thames Valley Housing (MTV) — case 202322810
The complaint concerned the landlord's administration of service charges. The Ombudsman found the complaint outside its jurisdiction because the resident owns the freehold and was not in a landlord and tenant relationship, so the complaint was not investigated.
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
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Administration of service charges
Outside jurisdictionThe resident owns the freehold of her house and was not in a landlord and tenant relationship, so the Ombudsman does not have jurisdiction to investigate the complaint about service charge administration.
The full determination
Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date 16 December 2025 Background The resident owns a house situated on an estate owned by the landlord. She pays service charges to the landlord for ground maintenance and other estate services. What the complaint is about The complaint is about the landlord’s administration of service charges. Our decision (determination) The complaint is outside the jurisdiction of our service and therefore was not investigated. Reasons We cannot investigate a complaint unless it was brought to us by one of the people eligible to complain. A person is eligible to complain to us if they have (or had) a lease tenancy or licence with the landlord, or applied for one. Alternatively, a person who is authorised to bring a complaint on behalf of a leaseholder, tenant or licensee is eligible to bring a complaint to us. The resident owns the freehold for her house and therefore was not in a landlord and tenant relationship. We subsequently do not have the jurisdiction to investigate her complaint and make a determination.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.