Complaint category
What published UK Housing Ombudsman determinations show about financial complaints against social landlords.
Across 2,155 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of financial determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 123 | 10 |
| 2 | Clarion Housing Association Limited | 119 | 0 |
| 3 | Notting Hill Genesis | 94 | 6 |
| 4 | Peabody Trust | 79 | 4 |
| 5 | Southern Housing | 56 | 2 |
| 6 | Metropolitan Thames Valley Housing (MTV) | 56 | 1 |
| 7 | A2dominion Housing Group Limited | 43 | 3 |
| 8 | Hyde Housing Association Limited | 41 | 2 |
| 9 | Stonewater Limited | 38 | 0 |
| 10 | Sanctuary Housing Association | 37 | 2 |
202347446 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, and severe maladministration in its handling of a leak and associated damp and mould (including its failure to make a…
202416680 Housing association
Severe maladministration in rent account handling; maladministration in succession application, damp and mould, and complaint handling. Landlord ordered to apologise, pay £2,950 compensation, arrange an inspection, and…
202312721 Local authority / ALMO / TMO
The Ombudsman found the service charge level/reasonableness complaint outside jurisdiction. It found maladministration in handling requests for information about service charges and an individual boiler (delay of ~1…
202522343 Housing association
The Ombudsman found reasonable redress for the landlord's handling of repairs, maladministration in its handling of the temporary decant and high energy costs, service failure regarding flooring damage, no…
202440462 Local authority / ALMO / TMO
There was severe maladministration in the landlord's handling of repairs to the balcony doors, windows, lift and kitchen electrics, and maladministration in its handling of ASB and thefts, rent arrears, and the…
202207230 Housing association
The Ombudsman found maladministration for the landlord's failure to properly justify service charges for building insurance and audit fees (not permitted under the tenancy) and for not providing sufficient information…
Financial complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under financial.
Our index holds 2,700 published determinations classified under financial, of which 1,805 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 2,155 determinations in this category that ordered compensation, awards ranged from £3 to £17,500, with a median of £350. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.