Complaint category
What published UK Housing Ombudsman determinations show about financial complaints against social landlords.
Across 9,554 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of financial determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 820 | 208 |
| 2 | Clarion Housing Association Limited | 636 | 101 |
| 3 | Peabody Trust | 425 | 77 |
| 4 | Notting Hill Genesis | 340 | 64 |
| 5 | Southern Housing | 331 | 73 |
| 6 | Hyde Housing Association Limited | 267 | 39 |
| 7 | Sanctuary Housing Association | 265 | 58 |
| 8 | Metropolitan Thames Valley Housing (MTV) | 260 | 34 |
| 9 | The Guinness Partnership Limited | 224 | 39 |
| 10 | A2dominion Housing Group Limited | 198 | 47 |
202448147 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise…
202347731 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of reports of personal items that were stored in communal…
202416680 Housing association
Severe maladministration in rent account handling; maladministration in succession application, damp and mould, and complaint handling. Landlord ordered to apologise, pay £2,950 compensation, arrange an inspection, and…
202312721 Local authority / ALMO / TMO
The Ombudsman found the service charge level/reasonableness complaint outside jurisdiction. It found maladministration in handling requests for information about service charges and an individual boiler (delay of ~1…
202522343 Housing association
The Ombudsman found reasonable redress for the landlord's handling of repairs, maladministration in its handling of the temporary decant and high energy costs, service failure regarding flooring damage, no…
202517130 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress, mediation settlement in the landlord’s handling of the landlord’s handling of repairs after a burst pipe. We have…
Financial complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under financial.
Our index holds 14,083 published determinations classified under financial, of which 12,322 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 9,554 determinations in this category that ordered compensation, awards ranged from £9 to £358,282, with a median of £500. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.