Metropolitan Thames Valley Housing (MTV) — case 202322810
Maladministration
The Ombudsman found maladministration in the landlord’s handling of the landlord’s administration of service charges. Our decision (determination) The complaint is outside the jurisdiction of our service and therefore was not investigated. Reasons We cannot investigat.
The full determination
Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date 16 December 2025 Background The resident owns a house situated on an estate owned by the landlord. She pays service charges to the landlord for ground maintenance and other estate services. What the complaint is about The complaint is about the landlord’s administration of service charges. Our decision (determination) The complaint is outside the jurisdiction of our service and therefore was not investigated. Reasons We cannot investigate a complaint unless it was brought to us by one of the people eligible to complain. A person is eligible to complain to us if they have (or had) a lease tenancy or licence with the landlord, or applied for one. Alternatively, a person who is authorised to bring a complaint on behalf of a leaseholder, tenant or licensee is eligible to bring a complaint to us. The resident owns the freehold for her house and therefore was not in a landlord and tenant relationship. We subsequently do not have the jurisdiction to investigate her complaint and make a determination.
This is a structured summary of a published determination. The official decision is the
authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.
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