Complaint category
What published UK Housing Ombudsman determinations show about occupancy rights complaints against social landlords.
Across 317 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of occupancy rights determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | Clarion Housing Association Limited | 28 | 1 |
| 2 | London & Quadrant Housing Trust | 21 | 2 |
| 3 | Notting Hill Genesis | 11 | 2 |
| 4 | Peabody Trust | 11 | 0 |
| 5 | A2dominion Housing Group Limited | 6 | 0 |
| 6 | Hyde Housing Association Limited | 5 | 1 |
| 7 | London Borough of Hackney | 5 | 1 |
| 8 | Haringey London Borough Council | 5 | 1 |
| 9 | Islington Council | 5 | 0 |
| 10 | Hammersmith and Fulham Council | 5 | 0 |
202416680 Housing association
Severe maladministration in rent account handling; maladministration in succession application, damp and mould, and complaint handling. Landlord ordered to apologise, pay £2,950 compensation, arrange an inspection, and…
202414359 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's response to the resident's notice to quit: it failed to take account of his known vulnerabilities, missed multiple opportunities to contact him, and…
202419509 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's assignment applications: it refused a successorship assignment on under-occupation grounds that do not apply, and failed to…
202343946 Housing association
The Ombudsman found severe maladministration in the landlord's handling of reports of damp and mould and a subsequent pest infestation, no maladministration in its handling of the resident's overcrowding/rehousing…
202303385 Local authority / ALMO / TMO
Severe maladministration was found in the landlord's handling of the resident's succession application, which took 465 days to decide and was not processed in line with its policy, including inadequate evidence…
202406206 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports about a neighbour's dogs causing nuisance, due to significant record-keeping and vulnerability-assessment failures, and…
Occupancy rights complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under occupancy rights.
Our index holds 556 published determinations classified under occupancy rights, of which 276 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 317 determinations in this category that ordered compensation, awards ranged from £25 to £12,000, with a median of £400. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.