Complaint category
What published UK Housing Ombudsman determinations show about relations complaints against social landlords.
Across 8,256 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of relations determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 641 | 143 |
| 2 | Clarion Housing Association Limited | 527 | 77 |
| 3 | Peabody Trust | 383 | 68 |
| 4 | Notting Hill Genesis | 309 | 52 |
| 5 | Southern Housing | 279 | 60 |
| 6 | Sanctuary Housing Association | 224 | 47 |
| 7 | Metropolitan Thames Valley Housing (MTV) | 205 | 21 |
| 8 | The Guinness Partnership Limited | 197 | 25 |
| 9 | Hyde Housing Association Limited | 188 | 22 |
| 10 | Southwark Council | 158 | 28 |
202439478 Housing association
Severe maladministration was found in the landlord's handling of persistent leaks, damp and mould in the bathroom, where it failed to investigate underlying causes, carry out effective repairs, or consider household…
202534568 Housing association
Severe maladministration found for the landlord's handling of reports of no heating or hot water, with the resident without heating/hot water for almost 3 years due to repeated failures to arrange repairs.…
202448147 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise…
202347731 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of reports of personal items that were stored in communal…
202513471 Housing association
Severe maladministration was found in the landlord's response to reports of a pest infestation, which remained unresolved for 23 months despite repeated contractor recommendations for proofing works. Maladministration…
202416680 Housing association
Severe maladministration in rent account handling; maladministration in succession application, damp and mould, and complaint handling. Landlord ordered to apologise, pay £2,950 compensation, arrange an inspection, and…
Relations complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under relations.
Our index holds 11,800 published determinations classified under relations, of which 10,336 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 8,256 determinations in this category that ordered compensation, awards ranged from £10 to £358,282, with a median of £500. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.