Complaint category
What published UK Housing Ombudsman determinations show about relations complaints against social landlords.
Across 8,005 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of relations determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 507 | 62 |
| 2 | Clarion Housing Association Limited | 378 | 18 |
| 3 | Peabody Trust | 257 | 21 |
| 4 | Southern Housing | 225 | 24 |
| 5 | Notting Hill Genesis | 220 | 15 |
| 6 | Metropolitan Thames Valley Housing (MTV) | 173 | 5 |
| 7 | Hyde Housing Association Limited | 162 | 12 |
| 8 | Sanctuary Housing Association | 162 | 11 |
| 9 | Southwark Council | 134 | 10 |
| 10 | The Guinness Partnership Limited | 129 | 4 |
202439478 Housing association
Severe maladministration was found in the landlord's handling of persistent leaks, damp and mould in the bathroom, where it failed to investigate underlying causes, carry out effective repairs, or consider household…
202534568 Housing association
Severe maladministration found for the landlord's handling of reports of no heating or hot water, with the resident without heating/hot water for almost 3 years due to repeated failures to arrange repairs.…
202513471 Housing association
Severe maladministration was found in the landlord's response to reports of a pest infestation, which remained unresolved for 23 months despite repeated contractor recommendations for proofing works. Maladministration…
202416680 Housing association
Severe maladministration in rent account handling; maladministration in succession application, damp and mould, and complaint handling. Landlord ordered to apologise, pay £2,950 compensation, arrange an inspection, and…
202312721 Local authority / ALMO / TMO
The Ombudsman found the service charge level/reasonableness complaint outside jurisdiction. It found maladministration in handling requests for information about service charges and an individual boiler (delay of ~1…
202522343 Housing association
The Ombudsman found reasonable redress for the landlord's handling of repairs, maladministration in its handling of the temporary decant and high energy costs, service failure regarding flooring damage, no…
Relations complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under relations.
Our index holds 8,759 published determinations classified under relations, of which 7,344 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 8,005 determinations in this category that ordered compensation, awards ranged from £10 to £21,407, with a median of £450. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.