The Housing Ombudsman found maladministration by Peabody Trust for failing to address reports of damp and mould in a timely manner, causing distress to the resident. The landlord was ordered to apologise, pay compensation, and complete outstanding repairs.
Orders and recommendations
Apology
Apologise to the resident
Compensation
Pay compensation for distress and inconvenience
Take specific action
Complete outstanding repairs
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
Complaint about damp and mould repairs
Maladministration
The landlord failed to address reports of damp and mould in a timely manner, causing distress to the resident.
The full determination
The full text of this determination is available on the official Housing Ombudsman
website (linked below).
This is a structured summary of a published determination. The official decision is the
authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.
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