The Ombudsman found maladministration in the landlord’s handling of .
The full determination
The full text of this determination is available on the official Housing Ombudsman
website (linked below).
This is a structured summary of a published determination. The official decision is the
authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord made an offer of reasonable redress which resolved its failures in handling reports of damp and mould and the associated complaint. The landlord failed to identify and resolve the underlying cause of damp…
Maladministration was found in the landlord's handling of the resident's reports of uneven paving in a communal area, due to delays beyond policy timescales, poor communication, and inadequate record keeping, with the…
The Ombudsman found reasonable redress in the landlord's handling of the leak and associated repairs and of the complaint, maladministration in its handling of the temporary accommodation (household kept in a hotel…
Maladministration was found in the landlord's response to the resident's reports of pests, as it failed to complete pest proofing works to an appropriate standard, causing further distress. Reasonable redress was found…
The landlord offered reasonable redress for its handling of the resident's reports of leaks, damp and mould and the associated formal complaint. It acknowledged significant delays in resolving the leak and in complaint…
The Ombudsman found maladministration in the landlord's handling of the resident's request for information about reserve and maintenance funds and in its handling of the request for reimbursement due to the absence of a…
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