Peabody Trust
202109625
The Ombudsman found maladministration in the landlord’s handling of .
Maladministration
Housing association
Peabody Trust
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 535 published decisions.
- No maladministration 108
- Reasonable redress 174
- Service failure 249
- Maladministration 367
- Severe maladministration 89
- Mediation / settlement 35
- Outside jurisdiction 3
Peabody Trust's maladministration rate (88%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (535)
All landlordsPeabody Trust
202347731 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of reports of personal items that were stored in communal…
Maladministration Service failure Severe maladministration Mediation / settlement complaint handling delay asb record keeping communication failure
Peabody Trust
202420302 Housing association
The Ombudsman found maladministration, reasonable redress, service failure, severe maladministration in the landlord’s handling of the landlord’s handing of: Response to reports that the resident had no heating and hot…
Maladministration Reasonable redress Service failure Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202325516 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about ASB allegations made against her. Associated…
Maladministration Reasonable redress Severe maladministration complaint handling delay asb record keeping communication failure
Peabody Trust
202420928 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of The landlord’s handling of the resident’s reports of leaks and the associated kitchen…
Reasonable redress Severe maladministration Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202516199 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks. The landlord’s handling of the resident’s…
Maladministration Reasonable redress Severe maladministration leak water ingress repairs delay record keeping communication failure
Peabody Trust
202507436 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s request for a new bathroom. The landlord’s handling of the…
Reasonable redress Severe maladministration Maladministration damp and mould leak water ingress repairs delay record keeping
Peabody Trust
202419883 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the way the landlord handled the resident’s reports of damp and mould. We have also…
Service failure Reasonable redress Severe maladministration Maladministration damp and mould complaint handling delay repairs delay record keeping
Peabody Trust
202450052 Housing association
The Ombudsman found service failure, no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of 2. The complaint is about the landlord’s response to: The…
Service failure No maladministration Reasonable redress Severe maladministration Maladministration complaint handling delay record keeping communication failure
Peabody Trust
202439814 Housing association
The Ombudsman found reasonable redress, maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of the resident reporting: Issues with the boiler and a lack of hot water and gas.…
Reasonable redress Maladministration Outside jurisdiction damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202324261 Housing association
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of service charge queries. Complaint handling. Our decision (determination)…
Maladministration Severe maladministration Reasonable redress complaint handling delay service charge record keeping communication failure
Peabody Trust
202506211 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of reported water ingress, damp and mould. We have also considered how the…
Reasonable redress Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202333688 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration, service failure in the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s…
Reasonable redress Maladministration Severe maladministration Service failure damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202318374 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of a leak. Complaint. Our decision…
Reasonable redress Severe maladministration Maladministration Service failure leak water ingress complaint handling delay repairs delay communication failure
Peabody Trust
202437141 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to lift repairs. Complaint handling. Our decision (determination) We found the landlord responsible…
Maladministration Severe maladministration complaint handling delay repairs delay lift failure record keeping
Peabody Trust
202325938 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for a breakdown of service charges and an explanation for…
Service failure Maladministration Severe maladministration complaint handling delay service charge record keeping communication failure
Peabody Trust
202453374 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of repairs to windows in the property. The landlord’s consideration of the…
Maladministration Reasonable redress Severe maladministration damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202334726 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to the boiler. consideration of the resident’s…
Maladministration Reasonable redress Severe maladministration Service failure complaint handling delay repairs delay decant heating hot water
Peabody Trust
202440643 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We found: Service failure in the landlord’s handling of the resident’s reports…
Service failure Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202338083 Housing association
The Ombudsman found service failure, severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s requests for a new front door. The associated…
Service failure Severe maladministration Reasonable redress Maladministration complaint handling delay repairs delay record keeping communication failure
Peabody Trust
202333934 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s service charge queries. We have also…
Maladministration Reasonable redress Severe maladministration damp and mould complaint handling delay repairs delay service charge
Peabody Trust
202333338 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her concerns about parking,…
Service failure Reasonable redress Severe maladministration Maladministration complaint handling delay record keeping communication failure
Peabody Trust
202311461 Housing association
The Ombudsman found maladministration, severe maladministration, reasonable redress, service failure in the landlord’s handling of The leaseholders’ complaint is about the landlord’s: Response to damp, mould and…
Maladministration Severe maladministration Reasonable redress Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202311315 Housing association
The Ombudsman found maladministration in the landlord’s handling of the delay in providing the resident with revised statements of end-of-year service charges. Our decision (determination) The complaint was resolved…
Maladministration service charge
Peabody Trust
202229691 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns that her property was cold and…
Maladministration Reasonable redress Severe maladministration Service failure leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202330792 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about her bank being notified…
No maladministration Reasonable redress Severe maladministration Maladministration complaint handling delay service charge record keeping communication failure
Peabody Trust
202400765 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s damp and mould reports. We have also considered the landlord’s…
Reasonable redress Severe maladministration Maladministration damp and mould complaint handling delay repairs delay heating hot water
Peabody Trust
202320040 Housing association
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for information about service charges. Complaint handling. Our decision…
Peabody Trust
202506546 Local authority / ALMO / TMO
The Ombudsman found mediation settlement, no maladministration, reasonable redress in the landlord’s handling of This complaint is about how the landlord handled reports of noise nuisance and antisocial behaviour…
Mediation / settlement No maladministration Reasonable redress complaint handling delay asb record keeping door repair
Peabody Trust
202446687 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of: Reports of damp and mould. Reports about the poor condition of windows in the…
Service failure Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202409860 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s request for it to carry out a fire risk…
Maladministration Service failure Severe maladministration Mediation / settlement complaint handling delay communication failure wall repair
Peabody Trust
202325539 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to reports of leaks into the property and its handling of the…
Reasonable redress Service failure Severe maladministration Maladministration leak water ingress complaint handling delay repairs delay lift failure
Peabody Trust
202448157 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of: Damp and mould reports. A gas leak. The resident’s complaint. Our decision…
Maladministration Reasonable redress Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202332699 Housing association
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about its webform. The landlord’s complaint handling. Our decision…
Reasonable redress Maladministration complaint handling delay repairs delay record keeping communication failure
Peabody Trust
202431209 Local authority / ALMO / TMO
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of This complaint is about how the landlord handled: A leak into the resident’s property from a property above.…
Severe maladministration Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202427051 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of a leak from above. We have also considered the landlord’s complaint handling.…
Reasonable redress Severe maladministration Maladministration leak water ingress complaint handling delay repairs delay asb
Peabody Trust
202216787 Housing association
The Ombudsman found mediation settlement, maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s report of: ASB.…
Mediation / settlement Maladministration Service failure Reasonable redress Severe maladministration complaint handling delay asb record keeping communication failure
Peabody Trust
202451888 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of We have made orders for the landlord to put things right. Summary of reasons We found that the landlord:…
Maladministration Reasonable redress Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202441501 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. Our decision (determination)…
Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202447447 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of problems with the underflooring heating. We will also…
Service failure Severe maladministration Maladministration complaint handling delay repairs delay window repair heating hot water
Peabody Trust
202315057 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s management of communal areas and repairs relating to building access and security. This…
Service failure Maladministration Severe maladministration complaint handling delay repairs delay asb record keeping
Peabody Trust
202410474 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for rehousing following a leak. The…
Maladministration Reasonable redress Severe maladministration Service failure leak water ingress complaint handling delay repairs delay decant
Peabody Trust
202429291 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to reports of damp and mould, and associated requests for replacement windows. We have also…
Maladministration Severe maladministration damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202421763 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of reports of a loss of water supply to all properties. We have also looked at how…
Service failure Severe maladministration Maladministration complaint handling delay repairs delay service charge heating hot water
Peabody Trust
202336108 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of penetrating damp including reports of leaks from the…
Maladministration Service failure Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202319517 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The maintenance and security of the building and car park. The resident’s…
Reasonable redress Maladministration Severe maladministration complaint handling delay repairs delay asb disrepair
Peabody Trust
202315937 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: reports of anti-social behaviour (ASB).…
Maladministration Reasonable redress Severe maladministration Mediation / settlement complaint handling delay asb record keeping carpet damage
Peabody Trust
202302435 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB), including a request…
Maladministration Reasonable redress Severe maladministration complaint handling delay repairs delay asb record keeping
Peabody Trust
202427718 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of How the landlord managed the resident’s arrears. The landlord’s complaint handling. Our decision…
Reasonable redress Severe maladministration Maladministration complaint handling delay service charge lift failure record keeping
Peabody Trust
202339268 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: A damaged roof, roof leaks, and associated damp and mould. The landlord’s…
Maladministration Reasonable redress Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202453272 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs at the property. We have also considered the landlord’s complaint…
Reasonable redress Severe maladministration Maladministration complaint handling delay repairs delay record keeping communication failure
Peabody Trust
202427526 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of external repairs. We have also considered the…
Maladministration Reasonable redress Severe maladministration complaint handling delay repairs delay window repair communication failure
Peabody Trust
202502124 Housing association
The Ombudsman found maladministration, no maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of plumbing and…
Maladministration No maladministration Service failure Severe maladministration Reasonable redress leak water ingress complaint handling delay repairs delay service charge
Peabody Trust
202419862 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of repairs linked to damp and mould reports. We have also investigated the…
Maladministration Reasonable redress Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202344099 Housing association
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs following a leak. The resident’s reports of…
Reasonable redress No maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202445643 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The resident’s complaint it about the landlord’s handling of damp and mould in the property. We have also…
Maladministration Service failure Severe maladministration damp and mould repairs delay record keeping communication failure
Peabody Trust
202315741 Housing association
The Ombudsman found reasonable redress, severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a faulty ventilation system and…
Reasonable redress Severe maladministration Service failure Maladministration damp and mould complaint handling delay repairs delay communication failure
Peabody Trust
202447629
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…
Peabody Trust
202527031
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling..
Peabody Trust
202421770
The Ombudsman found service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The…
Service failure Maladministration leak water ingress complaint handling delay repairs delay heating hot water
Peabody Trust
202401856
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the…
No maladministration Maladministration Service failure complaint handling delay repairs delay lift failure communication failure
Peabody Trust
202331799
The Ombudsman found service failure in the landlord’s handling of the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of damage to her property The Ombudsman has also…
Peabody Trust
202316882
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint..
Reasonable redress No maladministration complaint handling delay repairs delay heating hot water record keeping
Peabody Trust
202314575
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Request for a new bathroom. Complaint..
Peabody Trust
202448851
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy states:…
Peabody Trust
202446469
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s order. Loss of paperwork. Issuing a…
Peabody Trust
202324996
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp and…
Maladministration Service failure damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202420842
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak from above and associated damp and mould. The…
Service failure Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202336678
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202446462
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and…
Maladministration Reasonable redress damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202440717
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of a leak and the damage caused to her flooring, resulting in damp and mould. The associated…
Peabody Trust
202425654
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The…
Peabody Trust
202345853
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s…
Peabody Trust
202330474
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The Ombudsman has considered the…
Peabody Trust
202425616
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, and…
Peabody Trust
202418742
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire…
No maladministration Reasonable redress complaint handling delay service charge communication failure door repair
Peabody Trust
202425849
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint…
Peabody Trust
202310699
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of noise nuisance from a neighbouring…
Service failure Maladministration leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202334037
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. We have also investigated the landlord’s…
Peabody Trust
202452171
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain..
Peabody Trust
202331637
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response to the resident’s concerns about the…
Peabody Trust
202309854
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour..
Maladministration
Peabody Trust
202420640
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s reports of a…
Maladministration Reasonable redress leak water ingress complaint handling delay repairs delay service charge
Peabody Trust
202421708
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea infestation. We will also…
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202421550
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, and mould. The resident’s request for…
Peabody Trust
202443795
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation request. The resident’s complaint.. Total compensation…
Peabody Trust
202424687
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint.. Total compensation ordered: £2000.
Peabody Trust
202417776
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint…
Peabody Trust
202417283
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has also investigated the landlord’s complaint…
Peabody Trust
202345786
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the condition of the windows. The…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202446561
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint.. Total…
Maladministration Service failure Reasonable redress complaint handling delay repairs delay window repair
Peabody Trust
202446363
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint..…
Peabody Trust
202326978
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which has led to antisocial behaviour (ASB) and…
Peabody Trust
202402094
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of fence repairs and associated costs..
Peabody Trust
202400092
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for an outside tap. We have also considered the landlord’s complaint handling..
Service failure Reasonable redress complaint handling delay repairs delay record keeping communication failure
Peabody Trust
202225069
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s…
Maladministration No maladministration Reasonable redress damp and mould repairs delay window repair disrepair
Peabody Trust
202419837
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal…
Peabody Trust
202444304
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move to temporary accommodation.…
Service failure No maladministration damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202421775
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant…
Maladministration Service failure Reasonable redress complaint handling delay window repair record keeping communication failure
Peabody Trust
202326917
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202326917 Peabody Trust 18 August 2025 Our approach The Housing Ombudsman’s approach to investigating and…
Maladministration Reasonable redress complaint handling delay repairs delay window repair communication failure
Peabody Trust
202303604
The Ombudsman found maladministration in the landlord’s handling of the landlords handling of: Kitchen and bathroom repairs. The associated complaint.. Total compensation ordered: £1000.
Peabody Trust
202323130
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint..
Peabody Trust
202421457
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint.. Total…
Peabody Trust
202335448
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling..
Peabody Trust
202313887
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of the associated complaint.. Total…
Peabody Trust
202445927
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of…
Maladministration Service failure Reasonable redress complaint handling delay repairs delay asb record keeping
Peabody Trust
202310582
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the kitchen ceiling, and a faulty light. the resident’s…
Peabody Trust
202318251
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property..
Peabody Trust
202220453
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s…
Reasonable redress Maladministration Service failure leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202342462
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property and associated repairs. Repairs to…
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202323387
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: dispute about a garden fence. complaint..
Peabody Trust
202438089
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports about: The condition of the property, including damp and mould,…
Maladministration Service failure Reasonable redress damp and mould complaint handling delay repairs delay asb
Peabody Trust
202408674
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her…
Maladministration Mediation / settlement Service failure complaint handling delay asb record keeping communication failure
Peabody Trust
202344894
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s complaint.. Total compensation…
Peabody Trust
202428118
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling..
Maladministration Reasonable redress Service failure leak water ingress complaint handling delay repairs delay record keeping
Peabody Trust
202217418
The Ombudsman found severe maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also…
Severe maladministration No maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202229317
The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s concerns about the replacement of communal lifts. The associated…
Service failure Reasonable redress complaint handling delay repairs delay service charge lift failure
Peabody Trust
202426108
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of issues…
Maladministration No maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202416614
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also considered the…
Peabody Trust
202411494
The Ombudsman found severe maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water from the…
Severe maladministration Service failure Reasonable redress leak water ingress complaint handling delay repairs delay heating hot water
Peabody Trust
202429059
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint.. Total…
Maladministration Reasonable redress Service failure complaint handling delay repairs delay communication failure
Peabody Trust
202348571
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. The associated…
Peabody Trust
202303680
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring…
Maladministration No maladministration Reasonable redress leak water ingress complaint handling delay repairs delay service charge
Peabody Trust
202332296
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal…
Maladministration Service failure No maladministration damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202308088
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s reports of communal issues and a…
Peabody Trust
202344153
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct of the contractor; rent account; associated…
Peabody Trust
202321897
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a communal electric service charge.…
Peabody Trust
202222979
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The…
Maladministration Reasonable redress complaint handling delay asb lift failure communication failure
Peabody Trust
202332409
The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports…
Service failure Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202337779
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint.. Total compensation ordered: £1300.
Peabody Trust
202420072
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the resident’s reports of…
Peabody Trust
202410207
The Ombudsman found service failure, maladministration in the landlord’s handling of : the landlord’s response to the resident’s concerns about her rent and service charges for the financial year 2024 to 2025. the…
Service failure Maladministration complaint handling delay service charge lift failure communication failure
Peabody Trust
202316643
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the…
Maladministration Service failure leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202333638
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. Reports of repairs to…
No maladministration Reasonable redress complaint handling delay repairs delay service charge lift failure
Peabody Trust
202326137
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint.. Total compensation ordered:…
Peabody Trust
202201391
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost of…
Maladministration No maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202318306
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs. The resident’s complaint.. Total compensation ordered: £1386.
Service failure Reasonable redress complaint handling delay repairs delay heating hot water door repair
Peabody Trust
202418731
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial…
Maladministration No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202313449
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB)..
Peabody Trust
202231798
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve…
Service failure No maladministration Reasonable redress asb communication failure door repair garden maintenance
Peabody Trust
202306706
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling.. Total compensation ordered: £500.
Peabody Trust
202346852
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling..
Peabody Trust
202314279
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. Handling of the formal…
Maladministration Reasonable redress damp and mould complaint handling delay repairs delay heating hot water
Peabody Trust
202319177
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling..
Peabody Trust
202304274
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November 2022 and May 2024.…
Reasonable redress Maladministration complaint handling delay asb record keeping communication failure
Peabody Trust
202300329
The Ombudsman found severe maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and…
Severe maladministration No maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202321992
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she was in alternative…
Maladministration No maladministration complaint handling delay decant disrepair communication failure
Peabody Trust
202303353
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling as part of this assessment.. Total…
Peabody Trust
202321123
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary…
Maladministration Service failure Reasonable redress damp and mould complaint handling delay repairs delay decant
Peabody Trust
202345157
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated complaint.. Total compensation…
Service failure Reasonable redress leak water ingress complaint handling delay repairs delay communication failure
Peabody Trust
202213665
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have also investigated the…
Reasonable redress Maladministration complaint handling delay communication failure roof repair balcony repair
Peabody Trust
202318960
The Ombudsman found maladministration, no maladministration, service failure, reasonable redress, outside jurisdiction in the landlord’s handling of The resident’s complaint is regarding the landlord’s handling of:…
Maladministration No maladministration Service failure Reasonable redress Outside jurisdiction damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202305552
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the landlord’s complaint handling..
Peabody Trust
202417674
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos and the replacement of his…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202325915
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a rat infestation..
Peabody Trust
202312236
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint.. Total compensation ordered: £725.
Peabody Trust
202218975
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint..
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202317484
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the…
Peabody Trust
202220102
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints..
Peabody Trust
202402595
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the toilet, bathroom and kitchen ceilings. The related…
Peabody Trust
202323656
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling..
Maladministration Service failure leak water ingress complaint handling delay repairs delay record keeping
Peabody Trust
202222376
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint..
Peabody Trust
202206513
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated repairs. Boundary changes…
Reasonable redress No maladministration damp and mould leak water ingress repairs delay window repair
Peabody Trust
202326358
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202318378
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise.…
No maladministration Maladministration complaint handling delay asb communication failure door repair
Peabody Trust
202327027
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a leak and repairs to the roof. We have also…
Peabody Trust
202327321
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about lift breakdowns.. Total compensation ordered: £650.
Peabody Trust
202325455
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he…
Peabody Trust
202304617
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.. Total…
Peabody Trust
202339413
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint..
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202317719
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being…
Peabody Trust
202314939
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that the…
Peabody Trust
202311449
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling.. Total compensation ordered: £75.
Peabody Trust
202227442
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A leak into the property. Concerns about electrical safety.. Total compensation ordered: £600.
Peabody Trust
202329607
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request to resolve an issue with the external communal lights. The Ombudsman has also considered the landlord’s…
Peabody Trust
202308551
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following a long term temporary…
Peabody Trust
202233466
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request to repair a gate to the communal bin area. The Ombudsman has also considered the landlord’s complaint…
Peabody Trust
202403150
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling.. Total compensation ordered: £800.
Peabody Trust
202331367
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed compensation.. Total compensation ordered: £1300.
Peabody Trust
202331774
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case..
Peabody Trust
202318876
The Ombudsman found no maladministration in the landlord’s handling of The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors and her request…
Peabody Trust
202316568
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter..
Peabody Trust
202233695
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the: Resident’s reports of a leak. Associated complaints.. Total compensation ordered: £1814.
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202231718
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system..
Peabody Trust
202231396
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to the taps in her property.. Total compensation ordered: £250.
Peabody Trust
202233849
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlord’s decision to nominate a staff member as a point of contact and the resident’s concerns about how that member of…
No maladministration Reasonable redress complaint handling delay repairs delay service charge heating hot water
Peabody Trust
202221599
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including its decision to…
Peabody Trust
202320114
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.. Total compensation ordered: £200.
Peabody Trust
202201267
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint.. Total compensation ordered: £1072.
Peabody Trust
202213984
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling..
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202201272
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the ‘wholesale redesign’ of…
Peabody Trust
202300324
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint..
Service failure No maladministration leak water ingress complaint handling delay repairs delay communication failure
Peabody Trust
202213232
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. Associated complaint..
Peabody Trust
202302854
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of having no heating or hot water between 8 January 2023 and 21 March 2023. The…
Maladministration Reasonable redress leak water ingress complaint handling delay repairs delay decant
Peabody Trust
202217946
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the…
Peabody Trust
202304896
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp in the property. This…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202304409
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling..…
Peabody Trust
202345779
The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated repairs.…
Maladministration Reasonable redress No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202327384
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to complete repairs. The landlord’s…
Peabody Trust
202317769
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the windows in the property. We have also considered the…
Maladministration Service failure complaint handling delay repairs delay window repair heating hot water
Peabody Trust
202303862
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint..
Peabody Trust
202318053
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling..
Maladministration Reasonable redress complaint handling delay window repair asb communication failure
Peabody Trust
202303458
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The Ombudsman has also considered the…
Peabody Trust
202225229
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of a roof leak..
Peabody Trust
202108664
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The level of compensation offered to the resident. The permanent move which was approved in June 2023. The…
Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202308856
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s:. Total compensation ordered: £275.
Service failure Reasonable redress leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202222526
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint..
Peabody Trust
202223158
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…
Peabody Trust
202231355
The Ombudsman found maladministration, mediation settlement, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the…
Maladministration Mediation / settlement Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202228723
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.. Total…
Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay window repair
Peabody Trust
202321675
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. Associated complaint..…
Maladministration Reasonable redress leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202316955
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling..
Peabody Trust
202417964
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns about the erection…
Peabody Trust
202344678
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding on medical grounds.…
Peabody Trust
202232974
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp and…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202318478
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her contact details and her…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202324293
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the resident’s complaint..
Peabody Trust
202304471
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.. Total compensation ordered: £425.
Peabody Trust
202214350
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling.. Total compensation ordered:…
Peabody Trust
202311049
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal complaint.. Total…
Maladministration Reasonable redress complaint handling delay repairs delay lift failure garden maintenance
Peabody Trust
202217880
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of the resident’s windows. The…
Maladministration Reasonable redress damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202221669
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: Damp and mould. Damaged and stolen items. The landlord's complaint…
Reasonable redress Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202312777
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould. the resident’s complaint.. Total compensation ordered: £1500.
Maladministration Service failure damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202303736
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repair issues with the balcony doors and windows. Associated complaint.. Total compensation…
Peabody Trust
202329536
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of leaks. The landlord’s complaint handling.. Total compensation ordered: £1960.
Severe maladministration Reasonable redress leak water ingress complaint handling delay repairs delay communication failure
Peabody Trust
202233518
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property with gas.. Total…
Peabody Trust
202213344
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the misuse of the car park..
Peabody Trust
202335709
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s…
Peabody Trust
202305369
The Ombudsman found maladministration in the landlord’s handling of :.
Peabody Trust
202300367
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report has also assessed the landlord’s…
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202333345
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint handling.. Total compensation ordered:…
Peabody Trust
202225937
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s mutual exchange application.. Total compensation ordered: £1000.
Maladministration complaint handling delay
Peabody Trust
202330653
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the resident’s reports of damp and mould…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202307796
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and management costs…
Maladministration Service failure complaint handling delay service charge lift failure communication failure
Peabody Trust
202225388
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint…
Peabody Trust
202322145
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information…
Peabody Trust
202306657
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s complaint…
Peabody Trust
202214147
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated…
Peabody Trust
202309310
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s complaint handling..
Reasonable redress Service failure complaint handling delay repairs delay heating hot water pest control
Peabody Trust
202307369
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a repair to the…
No maladministration Service failure complaint handling delay repairs delay service charge lift failure
Peabody Trust
202306297
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s concerns about the quality…
Peabody Trust
202340829
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation issues at the…
Maladministration Reasonable redress damp and mould complaint handling delay repairs delay lift failure
Peabody Trust
202232076
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident's reports of damp and mould. The…
Peabody Trust
202209431
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future…
Peabody Trust
202331993
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. Complaint handling.. Total…
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202229340
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. The Ombudsman will…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202232832
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request for…
Maladministration Service failure Reasonable redress complaint handling delay service charge communication failure
Peabody Trust
202348485
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about restricted use of the shared garden and being unable to obtain safe passage from the building in…
Peabody Trust
202301179
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of the property being affected by draught and cold. The Ombudsman has also…
Service failure Reasonable redress complaint handling delay repairs delay window repair heating hot water
Peabody Trust
202339084
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the decision to investigate the landlord’s…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202214402
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident's requests for information about service charges. The associated complaint.. Total…
Maladministration Service failure complaint handling delay service charge heating hot water communication failure
Peabody Trust
202335463
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the…
Peabody Trust
202405173
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of various repairs caused by a leak. The associated complaint handling.. Total compensation ordered: £985.
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202307638
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property..
Maladministration Mediation / settlement leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202323991
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows.…
Maladministration Reasonable redress Service failure complaint handling delay repairs delay window repair asb
Peabody Trust
202234334
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports of damp and mould. Complaint…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202121591
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. Residents’ reports of leaks and…
Peabody Trust
202331995
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no…
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202220019
The Ombudsman found maladministration in the landlord’s handling of the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its…
Peabody Trust
202329745
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of internal and external repairs to the property. The report has also taken the landlord’s handling of the…
Peabody Trust
202200321
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s repairs including damp and mould. The landlord’s complaint handling. The Ombudsman has also assessed the…
Peabody Trust
202342924
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.. Total compensation ordered: £1100.
Peabody Trust
202337696
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her mail was being stolen. We have also…
Peabody Trust
202301587
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also…
Reasonable redress Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202231919
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman has also considered the landlord’s…
Peabody Trust
202320016
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp and mould in the property. Associated formal complaint..…
Peabody Trust
202312926
The Ombudsman found severe maladministration in the landlord’s handling of : The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint.. Total compensation ordered: £25.
Peabody Trust
202127649
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one…
Peabody Trust
202345020
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating in the property. The…
Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202202211
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling..…
Maladministration Severe maladministration complaint handling delay communication failure carpet damage
Peabody Trust
202234849
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould and the associated repairs..
Peabody Trust
202210783
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof and guttering repairs. A boiler…
Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202230461
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of the associated complaint.. Total compensation…
Peabody Trust
202318678
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of repairs to an external structure. complaint handling..
Peabody Trust
202212871
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.. Total compensation ordered: £850.
Peabody Trust
202303265
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord's handling of the resident's reports about repairs in her property including: damp and mould. a collapsed…
Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202204552
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman…
Reasonable redress Service failure damp and mould complaint handling delay repairs delay record keeping
Peabody Trust
202313506
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. An authorised…
Peabody Trust
202111835
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The Ombudsman has also considered…
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202233123
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling.. Total…
Maladministration Reasonable redress complaint handling delay record keeping communication failure garden maintenance
Peabody Trust
202221461
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman has also considered…
Peabody Trust
202300779
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of repairs. The landlord’s complaint handling.. Total compensation ordered: £1700.
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202223647
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint..
Peabody Trust
202303351
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment of expenses…
Maladministration Reasonable redress Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202224410
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of damp and mould within the property. Complaint handling.. Total compensation ordered:…
Severe maladministration Reasonable redress damp and mould complaint handling delay repairs delay decant
Peabody Trust
202304771
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed.…
Severe maladministration Maladministration Service failure complaint handling delay asb record keeping communication failure
Peabody Trust
202231178
The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s…
Maladministration Service failure Mediation / settlement Reasonable redress complaint handling delay repairs delay record keeping communication failure
Peabody Trust
202225405
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports of…
Service failure Reasonable redress Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202217434
The Ombudsman found maladministration in the landlord’s handling of ; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint handling.. Total…
Peabody Trust
202300529
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the response to the resident’s concerns about staff conduct during a house visit. This Service has also…
Peabody Trust
202211630
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint..
Peabody Trust
202228714
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the…
Peabody Trust
202222880
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This…
Reasonable redress Maladministration Service failure damp and mould complaint handling delay repairs delay communication failure
Peabody Trust
202221266
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s: Handling of requests for repairs to a leaking sink in the resident’s bathroom.…
Maladministration Service failure leak water ingress complaint handling delay repairs delay disrepair
Peabody Trust
202220783
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling of the…
Peabody Trust
202228956
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the installation of level access door sets and windows during the refurbishment of the resident’s property. The Ombudsman…
Peabody Trust
202211489
The Ombudsman found mediation settlement, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB).…
Mediation / settlement Severe maladministration Service failure damp and mould leak water ingress asb carpet damage
Peabody Trust
202307894
The Ombudsman found maladministration, no maladministration, mediation settlement, severe maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s concerns about an…
Maladministration No maladministration Mediation / settlement Severe maladministration Service failure complaint handling delay window repair asb service charge
Peabody Trust
202126263
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). Antisocial behaviour (ASB) by her…
Peabody Trust
202229015
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for a reimbursement of communal heating charges. The payment of compensation offered as part of a…
Peabody Trust
202234265
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, damp, and mould. Boiler…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202224366
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s complaint handling.. Total…
Peabody Trust
202213466
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, including flooring in her…
Peabody Trust
202213300
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…
Peabody Trust
202210230
The Ombudsman found maladministration in the landlord’s handling of the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also…
Peabody Trust
202127637
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s…
Service failure No maladministration Maladministration complaint handling delay repairs delay window repair asb
Peabody Trust
202127329
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlords handling of the residents reports of ongoing damp and mould in her property. The landlords handling of the residents…
Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202014128
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202216897
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s request…
Maladministration Reasonable redress Service failure complaint handling delay repairs delay disrepair communication failure
Peabody Trust
202210611
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of energy costs;…
Maladministration No maladministration complaint handling delay repairs delay heating hot water communication failure
Peabody Trust
202124265
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the residents: Report that she could not access the communal garden. Report that her front hedge was…
Peabody Trust
202222583
The Ombudsman found severe maladministration, maladministration, no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s: Response to reports of leaks, damp and mould,…
Severe maladministration Maladministration No maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202214118
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response to the resident's…
Peabody Trust
202300330
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling..
Peabody Trust
202215374
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring property..
Peabody Trust
202234093
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request for a higher banding for medical reasons. The landlord’s complaint handling. This…
Maladministration Service failure complaint handling delay record keeping communication failure door repair
Peabody Trust
202223934
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of: the resident’s decant into temporary…
Reasonable redress Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202304938
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling..
No maladministration Reasonable redress complaint handling delay repairs delay lift failure communication failure
Peabody Trust
202321300
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s…
Maladministration Reasonable redress Service failure complaint handling delay asb communication failure door repair
Peabody Trust
202226388
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling..
Peabody Trust
202220619
The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint..
Peabody Trust
202209277
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The handling of the resident’s rent accounts. Bullying, discrimination, and harassment by its staff. Increase in the…
Maladministration Severe maladministration complaint handling delay repairs delay asb service charge
Peabody Trust
202209178
The Ombudsman found maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202209178 Peabody Trust 29 February 2024 Our approach The Housing…
Maladministration Reasonable redress Service failure No maladministration damp and mould leak water ingress repairs delay communication failure
Peabody Trust
202216824
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: A neighbour dispute involving a bamboo intrusion, boundary fence responsibility, and a hedge. The associated complaint..
Peabody Trust
202207765
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has also investigated: The landlord’s complaint handling.…
Peabody Trust
202207942
The Ombudsman found maladministration in the landlord’s handling of the condition of the property at the start of the tenancy..
Peabody Trust
202207126
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent account. The level of service provided…
Peabody Trust
202232175
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s response to the…
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202128489
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Reports of damp and mould following the leak. Formal complaint.…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202114107
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered…
Peabody Trust
202212877
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s request to be rehoused. Complaints handling.. Total compensation ordered: £150.
Peabody Trust
202210109
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request to be rehoused. The…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202212509
The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning.…
No maladministration Maladministration complaint handling delay window repair door repair stair repair
Peabody Trust
202205908
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a…
Peabody Trust
202204929
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The associated complaint.. Total compensation ordered:…
Peabody Trust
202200342
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling..
Peabody Trust
202123955
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also considering the landlord’s…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202208235
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to concerns about the information provided when the residents purchased the property.…
Maladministration No maladministration Service failure leak water ingress complaint handling delay repairs delay service charge
Peabody Trust
202104507
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding fire safety. Reports of flooding…
Peabody Trust
202215646
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord's response to the resident’s reports of leaks damp and mould in his property. This…
Service failure Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202214122
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the condition of the property when he moved in and its decision not to…
No maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202205548
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response to the…
Maladministration Service failure leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202204160
The Ombudsman found service failure, maladministration in the landlord’s handling of : Rent and service charge increases. The landlord’s administration of the resident’s rent and service charge account. The landlord’s…
Peabody Trust
202128533
The Ombudsman found service failure, mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s response to: the resident’s reports about antisocial behaviour and the…
Service failure Mediation / settlement Maladministration No maladministration complaint handling delay repairs delay asb communication failure
Peabody Trust
202126795
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. Complaint.. Total…
Severe maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202208808
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to issues the resident raised regarding the delivery of communal maintenance and housing management…
Maladministration Service failure leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202111453
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to: The residents report of disturbance from delivery men ringing his doorbell. The residents’ concerns in…
Peabody Trust
202114311
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning: Disputed service charges relating to the door entry system, communal repairs, fire safety…
Peabody Trust
202015707
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the…
Severe maladministration Maladministration Service failure leak water ingress complaint handling delay repairs delay decant
Peabody Trust
202215552
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint and its response to…
Maladministration Mediation / settlement complaint handling delay asb record keeping communication failure
Peabody Trust
202315457
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s…
Maladministration Service failure complaint handling delay lift failure communication failure kitchen repair
Peabody Trust
202214787
The Ombudsman found service failure in the landlord’s handling of the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects at the property. The Ombudsman has also…
Peabody Trust
202214079
The Ombudsman found maladministration in the landlord’s handling of the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the landlord's complaint handling.. Total…
Peabody Trust
202224605
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of rodents in the property. The landlord’s complaints handling.. Total…
Maladministration Reasonable redress complaint handling delay repairs delay roof repair pest control
Peabody Trust
202205160
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about gas servicing and the management of appointments. The associated…
Peabody Trust
201907372
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered the landlord’s…
Peabody Trust
202218532
The Ombudsman found no maladministration, reasonable redress, service failure, maladministration in the landlord’s handling of the landlord's handling of: The resident's reports of rats in her loft. Repairs to the…
No maladministration Reasonable redress Service failure Maladministration repairs delay heating hot water communication failure roof repair
Peabody Trust
202203174
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The level of the resident’s rent. The landlord’s handling of the resident’s concerns about the level of his rent. The…
Peabody Trust
202215699
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about: The landlord’s handling of reports about the resident’s alleged antisocial behaviour (ASB). The Ombudsman…
Peabody Trust
202208366
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling..
Peabody Trust
202206937
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. The landlord’s handling of…
Peabody Trust
202114635
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.. Total compensation ordered: £300.
Peabody Trust
202102403
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for it to secure its own access to the communal plant room. The Ombudsman has also considered the…
Peabody Trust
202223341
The Ombudsman found severe maladministration, service failure in the landlord’s handling of The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint.. Total compensation…
Severe maladministration Service failure complaint handling delay repairs delay decant record keeping
Peabody Trust
202217713
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of : The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the…
Maladministration Severe maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202210638
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of…
Maladministration Mediation / settlement Service failure complaint handling delay repairs delay window repair asb
Peabody Trust
202111103
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Outstanding ‘void’ repairs at the property (pre-occupancy). Poor workmanship…
Service failure Maladministration leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202127669
The Ombudsman found maladministration in the landlord’s handling of the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping..…
Peabody Trust
202121899
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of outstanding repairs and its communication. The landlord’s complaint handling has also been investigated. The…
Peabody Trust
202200954
The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…
Peabody Trust
202224901
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of mice in the property. The resident’s reports of damp and mould. This report has…
Service failure Maladministration damp and mould complaint handling delay repairs delay record keeping
Peabody Trust
202106461
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting of notes by a…
Peabody Trust
202013606
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of planned bollard installation and related parking issues. The landlord’s handling of the associated…
Peabody Trust
202120467
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in connection with…
Peabody Trust
202208163
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's query about grounds maintenance. This was following concerns raised about an overhanging tree and the…
Peabody Trust
202122409
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports about repairs and the condition of the property at the start of the tenancy; Handling of the…
Peabody Trust
202120741
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the building in which…
Peabody Trust
202117274
The Ombudsman found service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Handling of the resident’s repair requests…
Service failure Maladministration Reasonable redress No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202118747
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.. Total compensation ordered: £1414.
Peabody Trust
202117348
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord continuing to collect rent payments from…
Peabody Trust
202108894
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of : The condition of the property when it was let to the resident. The unsuitability of the property. The…
Service failure Maladministration No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202212355
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation..
Peabody Trust
202120342
The Ombudsman found service failure, mediation settlement, maladministration in the landlord’s handling of the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management…
Service failure Mediation / settlement Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202215468
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building…
Peabody Trust
202215428
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects…
Peabody Trust
202202917
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal complaint.. Total compensation ordered: £1300.
Peabody Trust
202200114
The Ombudsman found mediation settlement, service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202200114 Peabody Trust 15 August 2023 Our approach…
Mediation / settlement Service failure Maladministration Reasonable redress No maladministration complaint handling delay repairs delay service charge decant
Peabody Trust
202200039
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated…
Peabody Trust
202202042
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment.. Total compensation ordered: £400.
Peabody Trust
202117790
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling of…
Maladministration Service failure No maladministration damp and mould complaint handling delay repairs delay window repair
Peabody Trust
202113483
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; Complaint handling.. Total compensation…
Peabody Trust
202100517
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his…
Peabody Trust
202214584
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint..
Peabody Trust
202203833
The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with requested policies and practices.. Total compensation…
Peabody Trust
202127601
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.. Total compensation ordered: £100.
Peabody Trust
202201042
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s reports of repairs to…
Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202116900
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and the subsequent compensation at the time…
Peabody Trust
202201791
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of:. Total compensation ordered: £3768.
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202115548
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise transference from the property above . The Ombudsman has also investigated the landlord’s…
Peabody Trust
202204607
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for additional rehousing priority due to…
Service failure Maladministration damp and mould complaint handling delay window repair heating hot water
Peabody Trust
202201395
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint.. Total…
Severe maladministration Maladministration complaint handling delay window repair decant lift failure
Peabody Trust
202122368
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service..
Peabody Trust
202011460
The Ombudsman found no maladministration, maladministration, service failure, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s concerns and requests for information regarding…
No maladministration Maladministration Service failure Mediation / settlement complaint handling delay repairs delay service charge record keeping
Peabody Trust
202007657
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service has also considered the landlord’s…
Peabody Trust
202106338
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint…
Peabody Trust
202202191
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord's decision not to investigate the historic damp and mould experienced by the resident..
Maladministration Service failure No maladministration damp and mould leak water ingress complaint handling delay door repair
Peabody Trust
202005714
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202005714 Peabody Trust 19 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…
Peabody Trust
201900088
The Ombudsman found service failure, no maladministration, mediation settlement, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise disturbance from the ball…
Service failure No maladministration Mediation / settlement Maladministration complaint handling delay repairs delay asb communication failure
Peabody Trust
202104206
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of verbal abuse and…
Maladministration Mediation / settlement Service failure No maladministration Reasonable redress complaint handling delay asb communication failure carpet damage
Peabody Trust
202125077
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be rehoused via a mutual exchange or…
Peabody Trust
202015259
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…
Peabody Trust
202104592
The Ombudsman found mediation settlement, service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s…
Mediation / settlement Service failure Maladministration Reasonable redress complaint handling delay repairs delay window repair asb
Peabody Trust
202208114
The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the…
Peabody Trust
201903951
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of allegations of antisocial behaviour (ASB)..
Peabody Trust
202118841
The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.. Total…
Service failure Severe maladministration complaint handling delay repairs delay heating hot water communication failure
Peabody Trust
202128172
The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The condition of the windows at the property. The landlord’s complaint handling..
Service failure Reasonable redress complaint handling delay repairs delay window repair heating hot water
Peabody Trust
202203299
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s handling of the…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202107763
The Ombudsman found severe maladministration in the landlord’s handling of the landlord's handling of: the replacement of cladding; and the associated complaint.. Total compensation ordered: £500.
Peabody Trust
202108030
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount of…
Service failure Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202208403
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property..
Peabody Trust
202112245
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.. Total…
Peabody Trust
202127764
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of landlord’s handling of:. Total compensation ordered: £1897.
Service failure Maladministration Reasonable redress complaint handling delay repairs delay window repair decant
Peabody Trust
202123937
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling.. Total compensation ordered: £150.
Peabody Trust
202128179
The Ombudsman found no maladministration in the landlord’s handling of : The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint handling.. Total compensation…
Peabody Trust
202120260
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.. Total compensation ordered: £50.
Peabody Trust
202128473
The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs…
Reasonable redress Maladministration No maladministration complaint handling delay repairs delay service charge decant
Peabody Trust
202200081
The Ombudsman found maladministration, service failure in the landlord’s handling of :. Total compensation ordered: £500.
Peabody Trust
202202611
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.. Total compensation ordered: £200.
Peabody Trust
202115463
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns regarding the: Maintenance and tests of the equipment…
Peabody Trust
202103988
The Ombudsman found no maladministration, maladministration in the landlord’s handling of :. Total compensation ordered: £150.
No maladministration Maladministration leak water ingress complaint handling delay decant communication failure
Peabody Trust
202104086
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to her property..
Peabody Trust
202013563
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.. Total compensation…
Maladministration Severe maladministration leak water ingress complaint handling delay asb communication failure
Peabody Trust
201902535
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s complaint about the replacement of the windows at her property..
Peabody Trust
202210669
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its cause..
Peabody Trust
202101617
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The…
Peabody Trust
202120748
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling..
Peabody Trust
202120604
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the resident’s…
Service failure No maladministration complaint handling delay asb communication failure carpet damage
Peabody Trust
202114643
The Ombudsman found mediation settlement, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a…
Mediation / settlement No maladministration Reasonable redress leak water ingress complaint handling delay repairs delay asb
Peabody Trust
202205611
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for replacement flooring in her bedroom.. Total compensation ordered: £100.
Peabody Trust
202123676
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for a five-week…
Service failure Maladministration leak water ingress complaint handling delay repairs delay heating hot water
Peabody Trust
202201602
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling.. Total compensation…
Maladministration No maladministration Service failure complaint handling delay repairs delay window repair service charge
Peabody Trust
202203065
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring..
Reasonable redress Service failure repairs delay heating hot water communication failure roof repair
Peabody Trust
202208073
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of the resident’s complaint.. Total compensation…
Peabody Trust
202102479
The Ombudsman found reasonable redress, maladministration, service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to reports of repairs needed relating to: A…
Reasonable redress Maladministration Service failure No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202113293
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.. Total…
Peabody Trust
202117911
The Ombudsman found maladministration in the landlord’s handling of : The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when…
Peabody Trust
201910758
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident about the heating system and the removal of a solar panel connected to this. The Ombudsman has also considered…
Peabody Trust
202119308
The Ombudsman found maladministration in the landlord’s handling of This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine..
Maladministration
Peabody Trust
202016983
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse.…
Maladministration Service failure leak water ingress complaint handling delay repairs delay carpet damage
Peabody Trust
202119360
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning noise nuisance..
Peabody Trust
202112807
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property to the…
No maladministration Service failure complaint handling delay window repair roof repair balcony repair
Peabody Trust
202009028
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s requests for a breakdown of the service charge spend for the financial year 2018/19. The proportion of the…
Peabody Trust
202016218
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint..…
Peabody Trust
202106252
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property..
Peabody Trust
202006194
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in…
Service failure Maladministration Severe maladministration leak water ingress complaint handling delay repairs delay record keeping
Peabody Trust
202111521
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s handling of the installation of a…
Peabody Trust
202107901
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation..
Peabody Trust
202006277
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to a request for compensation in respect of its handling of repair reports.. Total…
Service failure Maladministration Reasonable redress damp and mould leak water ingress repairs delay window repair
Peabody Trust
202113952
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about noise nuisance from her neighbours..
Peabody Trust
202003977
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB)..
Peabody Trust
202103149
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling..
Peabody Trust
202120337
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about repairs and damage caused by contractors. The landlord’s handling of the resident’s complaint..
Peabody Trust
202009689
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of…
Service failure No maladministration Maladministration complaint handling delay repairs delay window repair asb
Peabody Trust
201703374
The Ombudsman found service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of the current landlord’s response to the resident’s request for compensation relating to a…
Service failure Maladministration Reasonable redress No maladministration leak water ingress complaint handling delay repairs delay heating hot water
Peabody Trust
202013965
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the complainant’s request to make alterations to his property and an external wall to the building in order to install an…
Peabody Trust
202108866
The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator..
Peabody Trust
202108708
The Ombudsman found maladministration in the landlord’s handling of the landlord’s request to the complainant to remove the concrete he laid in the communal garden..
Maladministration garden maintenance
Peabody Trust
202102946
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the landlord’s response to…
Peabody Trust
202102181
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the capping of the resident’s gas meter.. Total compensation ordered: £200.
Peabody Trust
202001565
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the leaseholder’s request for window repairs and/or replacement. Complaint handling..
Peabody Trust
202002546
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while…
Maladministration Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202121739
The Ombudsman found mediation settlement in the landlord’s handling of The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water..
Peabody Trust
202014635
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about leaks and blockages at the property..
Maladministration Reasonable redress Severe maladministration leak water ingress complaint handling delay repairs delay window repair
Peabody Trust
202013016
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works..
Peabody Trust
201908122
The Ombudsman found maladministration in the landlord’s handling of information provided to the resident regarding parking restrictions in the local area..
Maladministration
Peabody Trust
202006782
The Ombudsman found service failure in the landlord’s handling of the level of compensation the landlord offered in relation to its handling of the sale of the property..
Service failure complaint handling delay
Peabody Trust
202107980
The Ombudsman found mediation settlement, service failure in the landlord’s handling of how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her..…
Peabody Trust
201901683
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).. Total compensation ordered: £150.
Mediation / settlement Service failure complaint handling delay asb communication failure roof repair
Peabody Trust
202108961
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home..
Maladministration No maladministration leak water ingress complaint handling delay repairs delay door repair
Peabody Trust
202105170
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…
Peabody Trust
202005448
The Ombudsman found no maladministration in the landlord’s handling of The landlord’s handling of the resident’s request to re-site the communal bin storage..
Peabody Trust
202009261
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the property. The landlord’s…
Service failure Reasonable redress complaint handling delay door repair garden maintenance kitchen repair
Peabody Trust
202100509
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install…
Peabody Trust
202102170
The Ombudsman found service failure, no maladministration in the landlord’s handling of the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the…
Service failure No maladministration leak water ingress complaint handling delay repairs delay communication failure
Peabody Trust
202104313
The Ombudsman found reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service…
Peabody Trust
202002013
The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the…
Mediation / settlement Service failure Maladministration complaint handling delay asb communication failure door repair
Peabody Trust
202108578
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her…
Mediation / settlement Service failure No maladministration complaint handling delay repairs delay window repair asb
Peabody Trust
202007888
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe..
Peabody Trust
202105141
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident has complained about the landlord’s handling of repairs to his balcony door.. Total compensation ordered: £100.
Peabody Trust
202101975
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of:.
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202101739
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor..
Peabody Trust
202102931
The Ombudsman found mediation settlement in the landlord’s handling of the level of compensation the resident was offered following delays repairing the front door at the property..
Peabody Trust
202015202
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The complaint concerns the landlord's handling of the resident’s reports of noise nuisance..
Peabody Trust
202014607
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the…
Reasonable redress Service failure No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202007321
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The…
Peabody Trust
202106695
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s complaint concerning a heating inspection at his home.. Total compensation ordered: £75.
Peabody Trust
202011082
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. His request for…
Service failure No maladministration leak water ingress complaint handling delay repairs delay communication failure
Peabody Trust
202016383
The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The…
Mediation / settlement Reasonable redress damp and mould leak water ingress repairs delay roof repair
Peabody Trust
202101023
The Ombudsman found service failure, outside jurisdiction in the landlord’s handling of This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing agent..…
Service failure Outside jurisdiction leak water ingress complaint handling delay communication failure
Peabody Trust
202016801
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling..
Peabody Trust
202015071
The Ombudsman found reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of…
Peabody Trust
202006390
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s…
Service failure Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
201905045
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property.…
Maladministration Reasonable redress Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202102862
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint about his housing transfer application..
No maladministration
Peabody Trust
202002384
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. This…
Peabody Trust
202014401
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his…
Peabody Trust
202015287
The Ombudsman found no maladministration in the landlord’s handling of The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. The…
Peabody Trust
202009412
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.. Total compensation ordered: £250.
Peabody Trust
202005661
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property..
Peabody Trust
202014675
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the…
Peabody Trust
202003187
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint about the advice and support it gave her in relation to the sale of her property..
No maladministration
Peabody Trust
202007534
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s:.
Service failure No maladministration Reasonable redress leak water ingress complaint handling delay repairs delay communication failure
Peabody Trust
202008304
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for a new key fob to access the communal front door..
Peabody Trust
202014120
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak..
Peabody Trust
201907854
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The…
Maladministration No maladministration leak water ingress complaint handling delay repairs delay service charge
Peabody Trust
201910038
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the landlord’s handling of…
Maladministration Service failure complaint handling delay repairs delay window repair service charge
Peabody Trust
202008926
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of a leaking roof and damage caused to her living room ceiling, internal walls…
Reasonable redress Service failure damp and mould leak water ingress complaint handling delay repairs delay
Peabody Trust
202010415
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the…
Maladministration No maladministration complaint handling delay service charge heating hot water communication failure
Peabody Trust
202007447
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the…
Peabody Trust
202005275
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
Peabody Trust
202007451
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to not carry out additional repairs to a bike shed door..
Peabody Trust
202001588
The Ombudsman found severe maladministration in the landlord’s handling of The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow up…
Peabody Trust
201904945
The Ombudsman found reasonable redress in the landlord’s handling of The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling..
Peabody Trust
202004640
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs to her door, oven, and balcony..
Peabody Trust
202002510
The Ombudsman found maladministration in the landlord’s handling of the terms of a new tenancy agreement offered by the landlord..
Maladministration
Peabody Trust
201909073
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about how it dealt with an infestation at his building following the discovery…
Peabody Trust
202002309
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to…
Peabody Trust
202001840
The Ombudsman found maladministration in the landlord’s handling of The resident complains about the level of tenancy support he has received from his support provider..
Maladministration
Peabody Trust
202000513
The Ombudsman found mediation settlement, service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to…
Mediation / settlement Service failure Reasonable redress leak water ingress repairs delay window repair asb
Peabody Trust
201913961
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and…
Service failure Maladministration leak water ingress complaint handling delay repairs delay disrepair
Peabody Trust
202007376
The Ombudsman found maladministration in the landlord’s handling of The complaint relates to the landlords handling of a heating dis-repair issue..
Peabody Trust
201914735
The Ombudsman found mediation settlement, reasonable redress, service failure in the landlord’s handling of REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to…
Mediation / settlement Reasonable redress Service failure complaint handling delay repairs delay asb communication failure
Peabody Trust
202004754
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak..
Peabody Trust
201912025
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to…
No maladministration Service failure complaint handling delay lift failure communication failure door repair
Peabody Trust
202015275
The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s reports of antisocial…
Maladministration Mediation / settlement No maladministration Service failure leak water ingress complaint handling delay repairs delay asb
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