Poplar Housing and Regeneration Community Association Limited · Case 202431376 · 11 November 2025
Poplar Housing and Regeneration Community Association Limited — case 202431376
The resident complained about the landlord's handling of antisocial behaviour reports. The Ombudsman determined the complaint was outside its jurisdiction because the matters had already been investigated and determined in an earlier case (reference 202331942), and it will not revisit them.
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
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Antisocial behaviour reports
Outside jurisdictionThe complaint about the landlord's handling of ASB reports was outside the Ombudsman's jurisdiction because the same matters, covered by the landlord's final response of 20 August 2024, had already been investigated and determined under an earlier reference (202331942), and the service will not revisit them.
The full determination
Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident reported antisocial behaviour (ASB) involving noise disturbances from parties, inappropriate parking, blocked pathways due to bins and motorcycles, and a neighbour misusing the communal space for business activities. What the complaint is about The resident’s complaint is about the landlord’s handling of ASB reports.
Our decision (determination) The complaint about the landlord’s handling of ASB reports is outside of our jurisdiction to consider. Summary of reasons We may not investigate complaints that have already been determined by our service. In this case, the complaint that was brought to us was about the landlord’s handling of various antisocial behaviour concerns. The landlord’s final response to this complaint was set out in its letter dated 20 August 2024. The landlord’s letter of 20 August 2024 was considered as part of an earlier investigation we completed under our reference 202331942.
A determination was issued on 30 July 2025. As these matters have already been investigated and determined by us, our service will not revisit them.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.