Complaint category
What published UK Housing Ombudsman determinations show about asb, abuse & nuisance complaints against social landlords.
Across 2,311 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of asb, abuse & nuisance determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 133 | 12 |
| 2 | Clarion Housing Association Limited | 91 | 2 |
| 3 | Peabody Trust | 82 | 5 |
| 4 | Southern Housing | 60 | 2 |
| 5 | Notting Hill Genesis | 57 | 4 |
| 6 | Southwark Council | 36 | 1 |
| 7 | The Guinness Partnership Limited | 35 | 1 |
| 8 | Paragon Asra Housing Limited | 32 | 4 |
| 9 | Sanctuary Housing Association | 31 | 0 |
| 10 | Metropolitan Thames Valley Housing (MTV) | 29 | 1 |
202347446 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, and severe maladministration in its handling of a leak and associated damp and mould (including its failure to make a…
202337946 Local authority / ALMO / TMO
The landlord was found to have committed severe maladministration in its response to the resident's serious and repeated ASB reports over a prolonged period, failing to respond appropriately, exceed policy timescales…
202334261 Local authority / ALMO / TMO
Severe maladministration was found in the landlord's response to the resident's reports about intrusive neighbour noise, as it consistently departed from its ASB policy and missed opportunities to improve the situation.…
202332025 Housing association
The Ombudsman found severe maladministration in the landlord's response to reports of a leak, damp and mould, service failure in its response to ASB, and maladministration in its complaint handling. The landlord failed…
202501506 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's noise and ASB concerns, management transfer application, and reports of a buzzing noise from air vents; no maladministration regarding…
202333539 Housing association
The Ombudsman found severe maladministration in the landlord's handling of repairs following leaks (including collapsed ceilings, electrics, and damp and mould), and maladministration in its handling of backdoor…
ASB, abuse & nuisance complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under asb, abuse & nuisance.
Our index holds 2,924 published determinations classified under asb, abuse & nuisance, of which 2,102 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 2,311 determinations in this category that ordered compensation, awards ranged from £10 to £12,645, with a median of £350. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.