Royal Borough Of Greenwich · Case 202335870 · 31 October 2025
Royal Borough Of Greenwich — case 202335870
The complaint about the landlord's handling of a reported leak from an upstairs flat was found to be outside the Ombudsman's jurisdiction because legal proceedings had been issued at court, giving the resident the chance to raise the matter in those proceedings.
Findings by complaint head
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Landlord's handling of a reported leak from an upstairs flat
Outside jurisdictionThe complaint is outside jurisdiction because legal proceedings were issued at court on 11 September 2025, and the resident has had the chance to raise the complaint issue during those legal proceedings.
The full determination
Decision Case ID 202335870 Decision type Jurisdiction Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a first floor flat and is subletting the property to tenants. He reported a leak coming from the upstairs flat into the bathroom and living room. What the complaint is about The complaint is about the landlord’s handling of a reported leak from an upstairs flat. Our decision (determination) We have found that the complaint is outside of our jurisdiction and we have not investigated it. Reasons We may not investigate matters where the resident has had or will have the chance to raise the subject of the complaint as part of legal proceedings. In this case we can see that legal proceedings were issued at court on 11 September 2025. The resident has had the chance to raise the complaint issue during those legal proceedings. For this reason, we will not investigate the complaint about the landlord’s handling of a reported leak from an upstairs flat. Complaint The landlord’s handling of a reported leak from an upstairs flat Finding Outside jurisdiction
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