Royal Borough Of Greenwich

The Ombudsman found maladministration in the landlord's handling of reports of repairs due to prolonged and repeated delays, poor coordination, and placing responsibility on the resident, and service failure in…

The Ombudsman found service failure in the landlord's response to the resident's complaint about reoccurring damp and mould and a leak, and service failure in its complaint handling. The landlord was ordered to pay £350…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise coming from the property above, due to repeated communication failures, delays in progressing repairs (which took from…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Complaint. Our decision…

The Ombudsman found maladministration in the landlord's response to the resident's concerns about the condition of her rear garden, because it failed to inspect the garden to assess the extent of the issue and its…

The Ombudsman found maladministration in the landlord's handling of a leaseholder's reports of a leak from the property above and a repair to a communal wall, due to a lack of ownership, poor record keeping and a delay…

The Ombudsman found maladministration in the landlord's handling of the resident's noise transference and ASB reports, and service failure in its handling of the associated complaint. The landlord failed to demonstrate…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns regarding the condition of the…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of The landlord did not meet its stage 1 timescale but acknowledged this failure and…

The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of There were unnecessary delays in the landlord’s handling of the complaint which caused the resident…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the kitchen fan. The associated complaint. Our…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s response to reports of antisocial behaviour (ASB) and a related request to be rehoused…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of damp and leaks, cracks, crumbling plastering to…

The Ombudsman found reasonable redress, severe maladministration, maladministration, no maladministration in the landlord’s handling of The landlord’s response about the resident’s kitchen and bathroom upgrades.. Total…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about how the landlord responded to the resident’s reports of a roof leak. We have also assessed the landlord’s…

The Ombudsman found service failure, maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Major plumbing works,…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of: Various repairs…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the actions it took to recover rent arrears. The…

The complaint about the landlord's handling of a reported leak from an upstairs flat was found to be outside the Ombudsman's jurisdiction because legal proceedings had been issued at court, giving the resident the…

The Ombudsman found no maladministration, maladministration, service failure, severe maladministration in the landlord’s handling of The resident’s complaint is about: Reports of a gas leak and associated repairs. The…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports about her…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found that: There was service failure in the landlord’s handling of…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of sewage, damp and mould at the property. How the landlord handled the…

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a refund of service charges. How the landlord…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report of water entering the property and the associated damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found no maladministration in the landlord's handling of the kitchen extractor fan replacement, which was completed within reasonable timescales and in line with policy. However, it found service failure…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure in the landlord’s handling of The landlord’s response to the resident’s report of staff misconduct.. Total compensation ordered: £100.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The…

The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the temperature in her child's bedroom, as it attended and relied on qualified professionals who found no defects.…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). communications with the…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration in the landlord's handling of ceiling damage caused by a leak from the property above. The landlord isolated the leak within 24 hours and the damaged ceiling was a false ceiling…

The Ombudsman found the landlord offered reasonable redress for both its handling of external repairs linked to mould growth and its complaint handling. The landlord repaired the external downpipe promptly once aware of…

The Ombudsman found maladministration in the landlord's handling of reports of no heating and hot water, as it failed to offer temporary heaters, alternative shower facilities, or assess vulnerabilities during a…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s request for a replacement back fence. The associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The subsequent damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The Ombudsman has also investigated the landlord’s…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports about the standard of works to her home. The landlord’s response to the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended period. Handling of the…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s son living at…

The Ombudsman found maladministration in the landlord's handling of leaks and subsequent repairs, including failure to act on a reported leak for over a month and a half, failure to inspect rising damp promptly, and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), specifically noise nuisance..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. Water leaks from a leaking roof…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to his fence. Plastering work in his living room.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.. Total compensation ordered: £750.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the property..

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of reports of damp and mould and the associated repairs. The landlord’s handling of the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the staircase and the roof. Repairs to the…

The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of a leaking roof. Reports of damp and mould in the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for rehousing and adaptations..

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns and complaint about its handling of: Her antisocial…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Request to be rehoused..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request to transfer to a more suitable property on medical grounds. Reports of antisocial behaviour. Reports…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the resident’s complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s report about the conduct of its staff member. This Service has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. The Ombudsman has also considered the landlord’s…

The Ombudsman found outside jurisdiction, maladministration in the landlord’s handling of the landlord’s handling of: A leak. Window replacement work including major work involving the bay windows. Reports of damp and…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202219719 Royal Borough Of Greenwich 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp mould; reports of repairs, concerns regarding its forced entry into…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: external repair works including its level of communication; and the resident’s queries relating to a section 20 Landlord…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of water ingress from her roof and resulting damage to her…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property.. Total compensation ordered: £350.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and repairs to the bath panel, the seal round the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of defective windows and doors, and the resulting cold…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling.. Total compensation ordered: £350.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s kitchen. Repairs to the resident’s fencing. The associated complaint.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s…

The Ombudsman found service failure in the landlord’s handling of the conduct of landlord staff during the resident’s application for rehousing and the associated complaint.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for her balcony door to be fixed.. Total compensation ordered: £600.

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a water leak into his property. The associated complaint.. Total compensation ordered: £350.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of :. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards in the property, and a subsequent draught and…

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of : the landlord’s response to the resident’s reports of anti-social behaviour (ASB). the landlord’s response to…

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling…