Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 272 published decisions.
A2dominion Housing Group Limited's maladministration rate (83%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202345567 Housing association
The Ombudsman found maladministration in the landlord's handling of a shared owner's queries and concerns about service charges and the acts of the external managing agent (including a communal barrier and external…
202405982 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request for a key to the communal meter cupboard, its handling of staff conduct, and its complaint handling. The landlord reasonably…
202434791 Housing association
The landlord's handling of the resident's request for a copy of its surveyor's report amounted to service failure: it did not keep adequate records of its survey, failed to provide the records it did hold after…
202534568 Housing association
Severe maladministration found for the landlord's handling of reports of no heating or hot water, with the resident without heating/hot water for almost 3 years due to repeated failures to arrange repairs.…
202501751 Housing association
Service failure found in the landlord's handling of the resident's request to remove radiator covers and the associated wall damage. The landlord removed then reinstated covers, raising expectations, failed to explain…
202409519 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's noise and ASB reports, including delays in responding and failure to consider practical mitigation measures such as soundproofing…
202504833 Housing association
The Ombudsman found maladministration by A2Dominion in how it dealt with a replacement kitchen, due to delays, underpaid compensation for room loss and expenses, failure to review receipts, and failure to provide…
202345787 Housing association
Maladministration was found in the landlord's handling of the resident's concerns about staff conduct and in its handling of her complaint. The landlord failed to properly investigate the concerns, did not offer…
202410392 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's report of leaks and subsequent damp and mould, as the landlord completed repairs, apologised and offered proportionate compensation.…
202409219 Housing association
The Ombudsman found no maladministration in the landlord's handling of the door repair, as it appropriately assessed the door and installed a draught excluder. However, it found service failure in the landlord's…
202419700 Housing association
The Ombudsman found service failure in the landlord's response to the resident's concerns that the land by her house was not being maintained, because the landlord gave two differing responses and did not evidence…
202428746 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of faulty communal doors and a faulty intercom, due to delays, missed repair dates, and poor communication. It found reasonable…
202339248 Housing association
The Ombudsman found service failure in the landlord's handling of repairs to the resident's property, including failure to address safety concerns about the boiler, investigate mould, and complete the flue repair for…
202400068 Housing association
The Ombudsman found the complaints about the increase of rent/service charges and the reasonableness of service charges were outside jurisdiction. It found service failure in the landlord's response to the resident's…
202415044 Housing association
The Ombudsman found reasonable redress by the landlord regarding the unexpected major works bill, accepting its offer to reduce the charge by £2,227.29, but found service failure in how the landlord responded to the…
202401106 Housing association
Service failure found in the landlord's response to bathroom repairs, which were not completed until several months after the target date set in its final complaint response, and the compensation offer was not reviewed…
202342551 Housing association
The Ombudsman found maladministration in the landlord's handling of toilet repairs, which were not treated as an emergency and remained unresolved for over four years, and service failure in its complaint handling due…
202514685 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a boiler repair and its complaint handling. The landlord failed to complete a repair within its standard timeframe and delayed its stage 2 complaint…
202407397 Housing association
The Ombudsman found maladministration in the landlord's handling of reports about the bin store, garden area and pests due to delays removing bulk waste, poor record keeping, and failure to complete promised actions. It…
202409842 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of a leak, due to poor record keeping, poor communication, failing to tell the resident when the neighbour's repair was…
202340670 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of ASB, noise and overcrowding from neighbours, because it missed her earlier reports in November/December 2023 and delayed taking…
202343567 Housing association
The Ombudsman found no maladministration in the landlord's handling of its request for the resident to move her plant pots, as it acted reasonably, listened to her concerns and adjusted its approach. It found service…
202332631 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the standard of its gardening service, as the landlord maintained the grounds in line with its service standards and…
202453484 Housing association
There was maladministration in the landlord's handling of leaks from above and in its complaint handling. It took too long to resolve the initial leak, communicated poorly, gave inaccurate information about repair…
202333410 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reported leak (it failed to demonstrate timely investigation of the leak, delayed reinstating the bathroom light, failed to progress floor…
202342333 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, which took 19 months to complete (and almost 11 months to renew the back door), with no meaningful updates, no assessment of…
202421949 Housing association
The landlord provided reasonable redress in its handling of the resident's temporary accommodation move, having acknowledged its poor communication and quality of work, apologised and offered compensation in line with…
202437558 Housing association
The Ombudsman found maladministration in the landlord's response to queries about service charges, as it failed to provide the required summary under section 21 of the Landlord and Tenant Act 1985 and did not respond to…
202424539 Housing association
The complaint, about the landlord's handling of reports that other residents had installed bollards in communal parking spaces, was resolved with the Ombudsman's intervention. Following that intervention the landlord…
202421321 Housing association
There was maladministration in the landlord's handling of the resident's queries and concerns about his service charge for communal electricity, and in its handling of his complaint. The landlord overcharged for block…
202321044 Housing association
The complaint was resolved with the Ombudsman's intervention. Following contact from the Service, the landlord agreed to increase its compensation offer to £2,525.64, and both parties accepted this as a resolution of…
202514723 Housing association
Maladministration in the landlord's response to antisocial behaviour reports due to policy timescale failures, delayed communication and inadequate consideration of vulnerability. No maladministration in the housing…
202432226 Housing association
The landlord's response to the resident's reports of heat loss in the property amounted to maladministration: it repeatedly delayed inspections and communication, failed to manage contractors effectively, and left an…
202439590 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould (delays in inspecting and poor communication/record keeping) and service failure in its handling of the resident's request…
202507528 Housing association
Severe maladministration was found in the landlord's response to damp, mould and property rendering concerns, which remained outstanding for around 23-27 months despite promises to resolve them. Maladministration was…
202434687 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of noise disturbance from the front and rear communal doors, largely due to poor communication and a failure to understand the…
202328230 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about the condition of her windows and associated subsidence, and in its complaint handling, and no maladministration in its…
202412130 Housing association
The Ombudsman found maladministration in the landlord's handling of service charge enquiries: it failed to provide adequate summaries of actual service charges correlating to the demand periods, contrary to section 21…
202400727 Housing association
The resident complained that the landlord failed to address a number of repairs (including a damaged shower tray and kitchen units, an ensuite leak, faulty ventilation units and damaged balcony glass), failed to fire…
202443598 Housing association
The Ombudsman found severe maladministration for the landlord's handling of reports of heat loss via windows and back door, maladministration for its handling of a radiator not reinstated after works (over 15 months…
202449236 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the guttering: repairs were not effective or lasting, no repair was logged after December 2024, the resident was not kept updated, and a…
202334552 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about the communal bin rooms and associated service charges, and maladministration in its complaint handling. The landlord…
202423628 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to address damp and mould — unclear and intransparent communication, confusion about inspections, failure to provide the inspection…
202413497 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould and repairs, citing poor communication, failure to manage expectations, lack of empathy about the resident's children's…
202332324 Housing association
The Ombudsman found no maladministration in the landlord's decision not to amend the tenancy agreement to reflect the resident's name change, as there was no legal or policy requirement to do so and the landlord had…
202329402 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the sale of a shared ownership property, where there were delays and poor communication — including an unreasonable one-month delay before approaching…
202430971 Housing association
There was service failure in the landlord's handling of the resident's reports of a leak affecting the communal car park, due to repeated communication errors, failure to promptly chase the developer, and mismanaged…
202342091 Housing association
The complaint concerned the level and reasonableness of variable service charges and how the landlord spends money. The Ombudsman determined this is outside its jurisdiction and did not investigate, noting the tribunal…
202503656 Housing association
The Ombudsman found service failure in the landlord's response to repeated reports of a sewage smell, as the repair was not completed within its repairs policy timescales due to poor record keeping, poor communication…
202422255 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the communal front door and in its handling of the resident's concerns about car parking, but no maladministration in its complaint…
202424164 Housing association
The Ombudsman found severe maladministration in the landlord's handling of repairs to a bedroom leak, which took 28 months to resolve amid extended periods of inaction, poor communication and a lack of post-inspection.…
202344331 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's request for compensation for a broken communal lift and her request for information about gutter cleaning, and maladministration in its…
202337249 Housing association
There was maladministration in the landlord's handling of roof repairs: a long and unreasonable delay in replacing the roof (not completed until 30 September 2025 despite an estimated date of 31 May 2024) and inadequate…
202412695 Housing association
The landlord appropriately restricted contact under its Unacceptable Actions by Complainants policy but failed to inform the resident of his right to appeal the restriction throughout the period it was in place. Its…
202505563 Housing association
The Ombudsman found severe maladministration in how the landlord handled the resident's reports of a leak into her property: it did not repair the leak in line with its repairs policy, took around five months to repair…
202405725 Housing association
The landlord took far too long to complete bathroom and kitchen ceiling leak repairs, failed to check the electrics after the leak, did not communicate effectively, and kept inadequate records. It also handled the…
202442654 Housing association
The Ombudsman found reasonable redress in respect of the landlord's response to the resident's reports concerning an alleged sexual assault by a former member of staff: although there was a service failure (a gap in…
202427721 Housing association
The resident's complaint about the increased cost of heating and hot water is not within the Ombudsman's jurisdiction, as it concerns the amount of a service charge increase. However, there was maladministration in how…
202348588 Housing association
The complaint about the landlord's handling of damp and mould, associated repairs and the decant process was resolved with the Ombudsman's intervention. Following intervention the landlord agreed to pay £1820…
202429307 Housing association
There was maladministration in the landlord's handling of the resident's concerns about damaged roof cladding, and service failure in its handling of the complaint. The Ombudsman ordered a written apology, £250…
202337625 Housing association
The complaint concerned the landlord's handling of its offers of temporary accommodation to the resident while repairs took place. The Ombudsman found the landlord had offered redress prior to investigation which…
202407929 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports that she could not access her gas meter and her request for street signage, as the issues remained unresolved and the landlord…
202332741 Housing association
The Ombudsman found maladministration in the landlord's handling of a leak — it failed to give the shared-owner resident timely, direct communication about the damage to his home, relying on general block-wide updates.…
202339265 Housing association
The Ombudsman found the landlord's response to the resident's request for information about 2015 legal proceedings was outside jurisdiction (ICO's remit). It found no maladministration in the landlord's response to the…
202435969 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's rehousing request (it arranged a prompt medical assessment and banded him in line with its allocations policy), its handling of his…
202348335 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's service charge enquiries: it reasonably confirmed it only charged for building insurance and provided a clear explanation for the…
202344448 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about how long scaffolding was up, the conduct of its contractors and the alleged damage to her porch, and its handling of her…
202439017 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's boiler and radiator. The resident was left without hot water and without heating in a child's bedroom for 43 working days (59…
202344702 Housing association
The Ombudsman found the landlord made a reasonable offer of redress in its handling of the ASB allegations made against the resident and her claim they were racially motivated. However, it found maladministration in the…
202418987 Housing association
The Ombudsman found maladministration in the landlord's handling of a recurring roof leak affecting a shared owner's flat, in its record keeping, and in its complaint handling. It ordered an apology, £650 compensation…
202451673 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould. The landlord failed to acknowledge initial reports, did not act in a timely way to identify and start…
202420029 Housing association
The Ombudsman found a service failure in the landlord's handling of the resident's reports of leaks, damp and mould, and maladministration in its failure to update the resident's household records in a timely way. It…
202330432 Housing association
The complaint concerned the landlord's handling of the resident's reports of issues with its concierge service, including the associated service charge. The Ombudsman found no maladministration: the landlord took the…
202303699 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of a leak to her property (taking around 20 months to resolve, with repeated failures to progress the repair and communicate…
202453488 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of excessive heat in communal corridors: it accepted work was needed but made no tangible progress for over two years, delayed…
202450029 Housing association
The Ombudsman found maladministration in the landlord's handling of both the resident's reports of noise nuisance from a neighbouring gym and the resident's service charge queries. It ordered further compensation of…
202334401 Housing association
The complaint concerned the landlord's handling of repairs to a communal carpet after the resident reported burn damage. The landlord acknowledged service failure, apologised, and offered £50, which the Ombudsman found…
202419585 Housing association
The Ombudsman found the resident's concerns about the unit cost of heating and hot water outside jurisdiction as they concern the level of service charge. However, there was service failure in the landlord's response to…
202314196 Housing association
The complaint concerned the landlord's handling of the resident's enquiries about rent overpayments after it recorded and charged rent on an incorrect ownership percentage. The Ombudsman found maladministration: the…
202435432 Housing association
The landlord failed to progress the investigative works needed to establish and address the cause of dampness in a shared-owner's property, despite two surveys confirming high damp readings, and did not challenge the…
202327024 Housing association
The landlord was found to have caused service failure in its handling of a shared-owner leaseholder's service charge queries, due to a roughly three-month delay in responding to her initial concerns about a large…
202446368 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's pet application, the safeguarding referral, concerns about a former housing officer, and requests to move. It found reasonable…
202445847 Housing association
The landlord failed to address the resident's reports of damp and mould, leaving recommended repairs outstanding for around 15 months and departing from its own damp, mould and condensation policy. The Ombudsman found…
202434551 Housing association
The Ombudsman found maladministration in the landlord's handling of a series of leaks affecting the resident's flat, including delays in tracing causes, poor escalation to gain access to adjoining flats, slow…
202320456 Housing association
The Ombudsman found service failure in the landlord's response to the resident's window repair request (inconsistent communication about repair vs replacement) and maladministration in both its handling of reported damp…
202447121 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of an ongoing bathroom leak and subsequent damage. Failures included inadequate record keeping, not acting on its contractor's…
202438166 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould, asbestos/electrical issues, and rodent infestation, which remained unresolved for 2.9 years. It also found service failure in the…
202431630 Housing association
The Ombudsman found the landlord made an offer of reasonable redress for its handling of the resident's reports of damp, mould and associated repairs, and for its delay in reimbursing the dehumidifier costs. It found…
202427132 Housing association
The Ombudsman found severe maladministration in the landlord's response to the resident's concerns about the security of the main communal entrance door. The landlord failed to prioritise the repair in line with its own…
202342027 Housing association
The landlord caused around two years of unreasonable delay in carrying out "essential" cyclical works and failed to progress guttering repairs (despite a leaking gutter causing water ingress, damp and mould), giving…
202332747 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the kitchen pipework concerning a reported foul odour and water safety concerns, and in its handling of the associated complaint. It ordered…
202437727 Housing association
The Ombudsman found maladministration in the landlord's handling of a roof leak at the resident's property, citing unreasonable delays in completing the roof repairs and outstanding bathroom remedial works, plus a…
202307075 Housing association
The Ombudsman found reasonable redress for the landlord's handling of reports of ASB, maladministration in its handling of repairs to external communal doors and of the CCTV installation, service failure in its response…
202418458 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about garden maintenance. The landlord reasonably consulted all residents three times about mowing the shared garden and,…
202422363 Housing association
The complaint concerned the landlord's response to reports of damp and mould. The Ombudsman determined it was outside its jurisdiction because the resident had the opportunity to raise the same subject matter through…
202434827 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of damp and mould, and maladministration in its handling of her request for a property transfer. The landlord was ordered…
202404259 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, having failed to keep adequate records, prioritise the repair for vulnerabilities, diagnose the cause or…
202317836 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of a roof leak (including failure to assess it against emergency timescales, failure to consider her reported health…
202231935 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's eviction concerns over a fence or her request to move, service failure in its handling of outstanding repairs including damp and…
202417347 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about heating, the temperature of the water from the bath and shower taps, and its handling of the associated complaint, and…
202324568 Housing association
The Ombudsman found maladministration in the landlord's handling of concerns about inadequate wall insulation: it failed to complete internal wall insulation to the bedroom end wall despite having previously agreed to…
202319207 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request to sell their shared ownership interest: although its initial responses were timely and it contacted the local authority over…
202431521 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's lounge window and patio, and its response to reports of damp and mould. Although it acted reasonably in inspecting and in the…
202420939 Housing association
The complaint concerned the landlord's handling of the resident's reports of damp and mould in the property. The Ombudsman found maladministration: the remedial works took longer than reasonable, the landlord failed to…
202341828 Housing association
The Ombudsman found no maladministration in the landlord's handling of the leaseholder's service charges, reasonable redress in its handling of the faulty communal door (the £250 offered was reasonable), and service…
202228760 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports, its record keeping, and its complaint handling, ordering £700 compensation, an apology, and a review of its failings.
202421085 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould (it failed to evidence it completed all repairs required from its first inspection, including unblocking/ CCTV…
202309936 Housing association
The Ombudsman found severe maladministration in the landlord's handling of a soil stack leak, which it failed to address as an urgent repair for over three and a half years despite requests from the resident and its…
202331913 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's queries about deficit charges added to the service charge accounts (it failed to respond over a 17-month period and its complaint…
202333868 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for service charge information, its handling of communal repairs, its management of the ASB case, and its complaint handling,…
202322161 Housing association
The Ombudsman found the resident's reports about defects to her windows and kitchen sink were outside jurisdiction because she had not exhausted the landlord's complaints procedure. It found the landlord had offered…
202317948 Housing association
The complaint concerned the landlord's handling of balcony repairs (following a leak into the flat below) and its complaint handling. The Ombudsman found delays and a shortfall in complaint handling, but the landlord…
202228086 Housing association
The Ombudsman found the landlord's £250 compensation offer for a boiler repair issue amounted to reasonable redress, but found service failure in its complaint handling due to an undocumented verbal stage 1 response and…
202335032 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of no heating and hot water, which left the property without full heating/hot water for 118 days, but the landlord's stage 2…
202410492 Housing association
The Ombudsman found the complaints about the quality/standard of repairs during the decant and about damage to personal belongings out of jurisdiction (paragraph 42a), as they were not pursued through the landlord's…
202342384 Housing association
The Ombudsman found severe maladministration in the landlord's handling of communal roof repairs (outstanding almost two years after first reported), maladministration in its response to reports of pigeons nesting in…
202330901 Housing association
The Ombudsman found reasonable redress in the landlord's communication about the resident's request to move property and in its complaint handling, but severe maladministration in its handling of repairs. The landlord's…
202325318 Housing association
The Ombudsman found maladministration in the landlord's handling of communal gardening — it could not evidence gardening visits and had not proactively carried out estate inspections in line with its policy — and…
202308011 Housing association
The complaint concerned the landlord's handling of a reported gas leak, pest control and a contaminated water tank, roof and electrical wiring repairs, and the formal complaint. The Ombudsman found no maladministration…
202413131 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould — investigations were delayed, most identified works were not completed, appointments were missed without informing the…
202324097 Housing association
The complaint concerned the landlord's handling of the resident's reports of antisocial behaviour (ASB). The landlord acknowledged failings in its handling of the ASB, apologised, and offered £650 compensation (for…
202319254 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about its administration of her 2022/23 service charge account, in its record keeping, and in its complaint handling. It failed…
202415634 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for balcony repairs, no maladministration in its handling of her rehousing request, and a service failure in its record keeping.…
202325555 Housing association
The Ombudsman could not consider the resident's reports of ASB (not yet through the landlord's complaints process) and found service failure in the landlord's handling of her concerns that her property was changed to…
202334443 Housing association
The landlord failed to respond to the resident's request to install a lift by the date it had agreed, which was a failure in service, and it did not ultimately proceed with the lift. It apologised and offered £100…
202319987 Housing association
The complaint concerned the landlord's handling of the resident's concerns about his service charge increase, the grounds maintenance service, and his associated complaint. The Ombudsman found the service charge…
202321836 Housing association
The complaint concerned the landlord's handling of bathroom repairs. The Ombudsman found the landlord acknowledged delays and poor communication, completed the repairs, and offered £505 total compensation, which…
202323177 Housing association
The complaint concerned how the landlord handled repairs to the resident's front and back doors. The Ombudsman found the landlord carried out repairs within a reasonable timeframe and was entitled to rely on its…
202206961 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group for its handling of a request to remove items from a communal garden. The landlord told the resident she had breached her tenancy despite having granted…
202317739 Housing association
Severe maladministration found in the landlord's handling of the resident's reports of ventilation and overheating issues. The landlord delayed carrying out a thermographic survey for 18 months despite being aware of…
202342967 Housing association
The resident, a shared ownership leaseholder, complained about the landlord's handling of ventilation and heating problems (scaffolding, window design, radiators) contributing to mould, her health and safety concerns…
202340173 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, in its associated complaint handling, and in its record keeping. The landlord could not evidence the repairs it agreed to,…
202316314 Housing association
The Ombudsman found maladministration in the landlord's response to the shared owner's request for a breakdown of his 2021–22 service charge: it failed to provide clear, itemised information in line with its policies,…
202413921 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould and associated repairs. It found the remedies it had offered (including compensation) were appropriate to the…
202404479 Housing association
The Ombudsman found maladministration in the landlord's handling of window repairs. The landlord took around 8 months to complete repairs the resident believed were ineffective, failed to follow through on commitments…
202410443 Housing association
The landlord failed to adequately act on reported safety concerns about balcony glass that it recognised as a potentially serious health and safety issue, with poor communication and record keeping over an extended…
202325326 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and associated repairs, no maladministration in its handling of the boiler repairs, and service failure in its handling of the…
202400057 Housing association
The landlord took nearly 28 weeks to resolve faults with the resident's mechanical ventilation system, including an unexplained four-month period of inaction after its July 2023 inspection identified the problem, which…
202328263 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp, mould and associated outstanding repairs, which left the household living with damp and mould for longer than necessary. It also found…
202336097 Housing association
The Ombudsman found severe maladministration in the landlord's handling of leak repairs, repairs and the resident's decant request, and in its response to passenger lift repairs, plus maladministration in its hoist…
202311808 Housing association
The complaint concerned the landlord's handling of antisocial behaviour (ASB) reports made against the resident. The Ombudsman found no maladministration, concluding the landlord carried out a reasonable and…
202226999 Housing association
The Ombudsman found service failure in the landlord's handling of ASB concerns and maladministration in its record keeping, ordering £350 compensation; several other elements of the complaint were found outside the…
202234916 Housing association
The landlord failed to respond to the resident's request for further information about its 2021/2022 service charges, providing the information almost six months later when it should have been made available within…
202329430 Housing association
The Ombudsman found reasonable redress in the landlord's response to the temporary accommodation having no electricity when the resident moved in, and maladministration in both its response to the duration of the…
202304405 Housing association
The Ombudsman found reasonable redress in the landlord's handling of reports about drain blockages and smells. The landlord attended multiple times, sought specialist advice and carried out two inspections, but there…
202309203 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about a garden shed and its handling of requests to repair the patio doors, and reasonable redress in its handling of the…
202343044 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould reports, ordering £750 total compensation, and found no maladministration in its handling of the pest infestation reports…
202233103 Housing association
The Ombudsman found severe maladministration in the landlord's handling of repairs to the communal lift, which repeatedly broke down and led to the resident being temporarily moved a number of times, and…
202318447 Housing association
The Ombudsman found the landlord responsible for maladministration in its handling of the resident's reports of window repairs, citing poor job management, incorrect information, lengthy delays in approving and…
202308664 Housing association
The Ombudsman found maladministration in the landlord's response to a leaseholder's service charge queries, which took 94 working days to substantively answer (well outside its 20-working-day target), and…
202324654 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (long delays over more than a year, a missed survey appointment, uncompleted works and inadequate redress) and…
202313599 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports about roof leaks, which remained unresolved for over 18 months. The landlord excessively delayed repairs, failed to keep the…
202304843 Housing association
The Ombudsman found severe maladministration in the landlord's handling of a long-running rear garden flooding/drainage repair and in the kitchen and bathroom refurbishment (including delays, lack of communication and…
202229072 Housing association
The Ombudsman found severe maladministration in the landlord's handling of damp and mould reports and maladministration in its record keeping, while its earlier complaint-handling redress offer was found satisfactory.…
202324629 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for an urgent transfer and its assessment of her housing need, and maladministration in its complaint handling, plus service…
202216329 Housing association
The landlord was found to have provided reasonable redress regarding the condition of the property when let (void period issues), but maladministration was found for its handling of repairs to the balcony door and glass…
202209000 Housing association
The Ombudsman found reasonable redress for the landlord's handling of hot water repairs (the landlord offered £314 compensation which was appropriate), but maladministration for its handling of front door repairs due to…
202216861 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's bedroom window, which took 130 working days to complete, and in its complaint handling, which was delayed by 201 working…
202232693 Housing association
The Ombudsman found maladministration in the landlord's handling of the shared ownership leaseholder's service charge queries (failure to provide clear, transparent details of an additional charge and poor…
202215451 Housing association
The Ombudsman found service failure by A2Dominion Housing Group for not adequately responding to a leaseholder's repeated requests for clarification about service charge estimates and calculations, and for delays in…
202323266 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and subsequent pest issues, and maladministration in its complaint handling. The landlord took over 2 years to…
202233594 Housing association
The Ombudsman found maladministration in the landlord's response to reports of drafts from the windows, including a substantial 9-month delay outside its policy and a failure to provide inspection records or complete a…
202302870 Housing association
The Ombudsman found maladministration in the landlord's handling of the leaseholder's service charge enquiries (a five-month delay, vague information and lack of proactive follow-up) and maladministration in its…
202305109 Housing association
The Ombudsman found maladministration in both the landlord's handling of the resident's damp reports (it failed to identify damp and the poor condition of external render during the void process, and was partly…
202301098 Housing association
The resident complained about the landlord's maintenance and servicing of the ventilation unit in her property and the impact on her health. The Ombudsman found no maladministration: the landlord was not obliged to…
202300662 Housing association
The Ombudsman found the landlord's prior offer of £179 (plus £50 for the stage 2 delay) satisfactorily resolved the complaint about its handling of a faulty boiler and a carbon monoxide detector past its expiry date…
202307731 Housing association
The Ombudsman found service failure in the landlord's handling of an ongoing leak and unresolved damp and mould, and maladministration in its handling of the associated complaint. It ordered the landlord to apologise,…
202219811 Housing association
The Ombudsman found maladministration for the landlord's response to reports of flooring damage after works (delays, poor investigation, record-keeping failures) and for its record keeping. The complaint handling was…
202122223 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports, its decisions to issue tenancy warnings, and its complaint handling. The landlord failed to follow its ASB policies,…
202308064 Housing association
The complaint concerned the landlord's handling of repairs to a communal lift (out of service for 91 days across several breakdowns between May 2022 and January 2023) and its complaint handling. The Ombudsman found the…
202227136 Housing association
The Ombudsman found maladministration in the landlord's handling of recurring drainage/sewage issues requiring two decants over more than a year, and maladministration in complaint handling, ordering £870 compensation.
202219705 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group for its handling of a resident's reports of antisocial behaviour and its associated complaint handling. The landlord failed to properly log and…
202112428 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request to be permanently rehoused. The landlord told the resident she would be permanently moved but did not clearly explain she might…
202303578 Housing association
The Ombudsman found maladministration in the landlord's handling of communal lift repairs, as it failed to give the leaseholder advance notice before taking the lift out of service for major works, causing significant…
202208921 Housing association
The Ombudsman found maladministration in the landlord's handling of kitchen and bathroom upgrade works, where poor workmanship, delays, and an unreasonable refusal to use an alternative contractor caused significant…
202216290 Housing association
The Ombudsman found maladministration in the landlord's response to water ingress from communal leaks, as it failed to properly prioritise repairs, refer the resident's claim to its insurer, or consider loss of amenity…
202208692 Housing association
Maladministration for handling of heating loss reports (poor communication, record keeping, failure to follow vulnerable persons policy). Service failure for complaint handling delays (111 working days at stage 2) and…
202214973 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about her patio, due to delays in arranging a contractor inspection, poor communication, and failure to adequately address water…
202207859 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould due to delays in investigating the underlying cause and completing recommended ventilation works, which had a detrimental impact on the…
202124116 Housing association
The Ombudsman found maladministration in the landlord's handling of window disrepair, condensation, mould growth and high internal temperatures, as well as maladministration in its complaint handling. The landlord was…
202223766 Housing association
The Ombudsman found maladministration in the landlord's handling of external works and related communication, and service failure in the information it gave about charges, ordering an apology and £400 compensation.
202016209 Housing association
The Ombudsman found service failure in the landlord's handling of a succession application due to significant delays, poor communication, and failure to consider discretionary options or signpost the resident to housing…
202212450 Housing association
The Ombudsman found reasonable redress by the landlord in its handling of the resident's reports about contractor staff conduct and a resulting 'duty of care' alert, and in its handling of the associated complaints. The…
202201960 Housing association
The Ombudsman found severe maladministration for the landlord's handling of repairs (20-month delay after flooding) and complaint handling (significant delays, wrongly refusing escalation). Maladministration was found…
202008357 Housing association
The Ombudsman found service failure in the landlord's handling of electrical concerns and drains/guttering issues, maladministration in record keeping and complaint handling, and two complaint heads were outside…
202202594 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group for its handling of repairs including damp and mould, and for its complaint handling. The landlord took over 19 months to complete repairs, failed to…
202200406 Housing association
The Ombudsman found service failure in the landlord's handling of a leaseholder's requests for service charge information, and service failure in its complaint handling due to a 7-month delay. The landlord was ordered…
202201426 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group Limited in its handling of a leaseholder's concerns about the communal cleaning service. The landlord failed to evidence that missed bank holiday…
202223460 Housing association
The Ombudsman found maladministration in the landlord's response to long-running water hammer noise reports, as it wrongly concluded no further works were needed despite the resident confirming the issue persisted. The…
202122336 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of defects causing water leaks, damp and mould, due to unreasonable delays, poor communication, and failure to pursue the developer. Severe…
202201569 Housing association
The Ombudsman found service failure by A2Dominion in handling a leaseholder's service charge information request (incorrect email, delays, inadequate responses) and in complaint handling (delays, poor communication, low…
202216315 Housing association
The Ombudsman found severe maladministration for the landlord's handling of a leak reported over 4 years, including letting a property with a known leak, failing to engage urgently with the freeholder, failing to keep…
202121164 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about her oven and kitchen units, as the lease made her responsible for internal fixtures and the landlord's explanations…
202106413 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group for taking 11 weeks to resolve a leak and complete repairs, causing significant distress and inconvenience to the resident and their family.…
202209837 Housing association
Maladministration for ASB handling (no investigations, risk assessments or support) and rehousing handling (delays in tenancy conversion, bedroom entitlement clarification, and medical priority letter). Severe…
202107807 Housing association
The Ombudsman found maladministration for the landlord's handling of roof leaks (delays of up to 35 months, poor communication, failure to provide temporary measures) and for complaint handling (significant delays,…
202207064 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports (nearly a year's delay in commissioning an expert survey), handling of a blocked toilet (missed appointments and delays),…
202126302 Housing association
The Ombudsman found a service failure in the landlord's handling of the resident's reports of antisocial behaviour. While the landlord took proportionate action and gave constructive advice for the most part, it failed…
202210846 Housing association
The landlord mistakenly accepted responsibility for repairing a shared-ownership leaseholder's toilet, leading to a four-week delay and poor communication. It then took almost eight months to respond to the resident's…
202123456 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of anti-social behaviour, and maladministration in its complaint handling. The landlord took some steps but failed to provide…
202011791 Housing association
The Ombudsman found severe maladministration in the landlord's handling of a leaseholder's reports of damp and mould over three years, including failing to follow damp survey recommendations and leaving the resident…
201905450 Housing association
The landlord was found to have maladministration for its handling of persistent leaks into a leaseholder's property, taking 34 months to begin repairs with poor communication and contractor oversight. Severe…
202121214 Housing association
The Ombudsman found maladministration for the landlord's handling of a shared owner's request for service charge information for 2020-21, due to extensive delays (Oct 2021 to Jun 2022), failure to provide timely…
202205463 Housing association
The Ombudsman found no maladministration in the landlord's handling of toilet repairs, as it responded promptly and reasonably relied on contractor advice. However, there was maladministration in complaint handling due…
202207964 Housing association
The Ombudsman found that the landlord offered reasonable redress for its response to a faulty fridge-freezer (no obligation to repair, but delayed advising the resident to contact the manufacturer, offering £50).…
202010178 Housing association
The Ombudsman found maladministration in the landlord's handling of plumbing repairs (repeated failed visits, two months without adequate washing facilities) and complaint handling (significant delays, generic…
202216864 Housing association
The landlord was found to have provided service failure for its handling of repairs to a communal lift, as it repeatedly attended without finding a permanent solution and failed to communicate with the resident. Service…
202122709 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's decant following a leak, but found service failure in the landlord's handling of the resident's request to access her belongings in…
202109610 Housing association
The Ombudsman found maladministration for the landlord's handling of repairs, including significant delays, missed appointments, poor workmanship, and poor communication over many months. Service failure was found for…
202210765 Housing association
The landlord took nine months to make safe loose cladding that posed a health and safety risk, constituting a service failure. The landlord's complaint handling was delayed but its offer of £290 compensation resolved…
202124470 Housing association
The Ombudsman found service failure for the landlord's delayed response to ASB reports (nearly 5 months), and maladministration for failing to respond to requests for additional security measures (fob and frosted…
202122257 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group for failing to properly handle the resident's reports of antisocial behaviour over several months, and for failing to handle the associated complaint in…
202115967 Housing association
The landlord was found to have severe maladministration for taking 13 months to complete roof and internal repairs following a leak report, causing significant distress and loss of use of the resident's bedroom.…
202113874 Housing association
The landlord was found to have maladministration for taking four months to complete repairs following a kitchen ceiling collapse due to water ingress, including multiple missed appointments and poor communication.…
202124090 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group Limited for its handling of repairs to the resident's driveway. There were significant delays (outstanding for at least 18 months), poor communication,…
202107587 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports about the resident's behaviour towards staff, but found maladministration in the landlord's handling of a gas meter installation (poor…
202002090 Housing association
No maladministration for decant handling. Maladministration for transfer request (delayed lettings panel review causing 5-month Band A delay) and complaints handling (premature closure, failure to escalate, misapplied…
202124746 Housing association
The Ombudsman found no maladministration in the landlord's handling of items left in communal areas. The landlord acted reasonably by removing items that posed a fire safety risk in accordance with the lease terms and…
202105952 Housing association
The Ombudsman found maladministration in the landlord's response to a leak from the flat above (taking ~7 months to fix due to a lack of robust action to gain access), in its response to damage to the resident's…
202118562 Housing association
The Ombudsman found no maladministration in the landlord's decision not to remove steps at the front of the building. The landlord had properly considered the request, obtained a surveyor's report showing removal was…
202113836 Housing association
The landlord was found to have a service failure in its handling of the resident's reports of damp and mould. While initial responses were reasonable, it failed to adequately address the resident's concerns about cavity…
202120246 Housing association
The landlord was found to have a service failure in its handling of bathroom repairs (mould, tiles and toilet leak) which took around six months to complete, and maladministration in its complaint handling for failing…
202111916 Housing association
The Ombudsman found reasonable redress for the landlord's handling of a toilet repair and its response to reports of poor staff/contractor conduct, as the landlord apologised and offered proportionate compensation.…
202121643 Housing association
The Ombudsman found maladministration in the landlord's handling of roof repairs and its complaint handling. The landlord failed to adequately respond to a leaking roof over an extended period, had poor record keeping,…
202126368 Housing association
The Ombudsman found that the landlord's miscommunication with the council about a reciprocal rehousing agreement caused the resident distress and confusion. However, the landlord acknowledged the error, apologised,…
202202700 Housing association
The landlord was found to have service failure for its handling of a resident's reports of water ingress from a bedroom window. The repair took over 18 months (January 2021 to August 2022) due to repeated delays, poor…
202016099 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group for leaving a resident without heating and hot water for 30 days during winter due to a defective boiler, with poor record-keeping and communication.…
202126092 Housing association
The landlord was found to have maladministration for its handling of damp repairs, with delays spanning over two years from the initial report in May 2019, poor communication, and poor record-keeping. Service failure…
202101199 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group Limited for its handling of a resident's reports of damp and mould. There were unreasonable delays in progressing recommended works after a June 2020…
202113684 Housing association
The landlord offered reasonable redress for delays in repairing guttering and a downpipe (taking over a year from initial report to completion), apologising and offering £420 compensation. However, there was service…
202107046 Housing association
The Ombudsman found no maladministration regarding the landlord's handling of reports about communal and bin doors; reasonable redress (sufficient compensation offered) for the handling of faulty electrics reports; and…
202013653 Housing association
The Ombudsman found maladministration for the landlord's delay of 7-8 months in carrying out urgent driveway adaptations for a resident and her daughter who were wheelchair users, leaving them without safe access.…
202127034 Housing association
The landlord was found to have service failure for its response to the resident's reports of damp and mould. There were unreasonable delays of approximately 12 months in inspecting and replacing defective windows, poor…
202120037 Housing association
The Ombudsman found no maladministration regarding the landlord's compensation for 5 days without heating and hot water, as the landlord acted reasonably by providing temporary heaters and resolving the fault promptly.…
202110737 Housing association
The landlord was found to have maladministration for its handling of fire protection works and its complaint handling. It took 22 months to issue a complaint response, failed to provide a stage one response, and missed…
202101814 Housing association
The Ombudsman found reasonable redress for the landlord's handling of electrical repairs (including asbestos removal) and garden rubbish clearance, as the landlord recognised its failings, apologised and offered…
202111942 Housing association
The Ombudsman found maladministration in the landlord's handling of ventilation repairs, which took over four months with poor communication and inadequate compensation. Service failure was found in complaint handling…
202007813 Housing association
The Ombudsman found reasonable redress in the landlord's response to reports of human waste/condensation coming through a bathroom ventilation unit, as the landlord investigated, obtained professional advice, remedied…
202123950 Housing association
The Ombudsman found service failure by A2Dominion Housing Group Limited in its handling of repairs to pavement slabs in a communal area. The landlord delayed repairs from May 2021 to January 2022 due to poor record…
202112570 Housing association
The Ombudsman found that the landlord's offer of £95 compensation, apology, and explanation for delays in repairing the resident's windows (a window adjustment in March 2021 and a window handle replacement completed in…
202120617 Housing association
The Ombudsman found no maladministration in the landlord's handling of gas safety concerns, as it acted appropriately when a leak was detected at the meter. However, there was service failure in complaint handling due…
202103769 Housing association
The Ombudsman found that the landlord's offer of redress (apology, staff training, and £150 compensation) resolved the complaint about its response to a leak and subsequent redecoration delays satisfactorily. However,…
202114671 Housing association
The landlord failed to issue new key fobs before installing a new access control system, leaving the resident locked out. It offered £150 compensation and staff training, which the Ombudsman found to be reasonable…
202016827 Housing association
The Ombudsman found severe maladministration by A2Dominion Housing Group in its handling of repairs to a resident's heating and hot water supply. There were significant failings including unclear arrangements with the…
202114719 Housing association
The Ombudsman found service failure by A2Dominion Housing Group in its handling of a resident's transfer request, due to poor communication, failure to update the resident on delays, and inadequate record-keeping.…
202104119 Housing association
No maladministration was found in the landlord's handling of the resident's reports about a boundary wall it did not own. However, service failure was found in its complaint handling due to a six-month delay in…
202009687 Housing association
The Ombudsman found service failure by A2Dominion Housing Group Limited in its response to a leaseholder's reports about the standard of cleaning and maintenance in communal areas, including the bin store. The landlord…
201913356 Housing association
The Ombudsman found service failure in the landlord's response to a faulty bathroom design (delays in resolving water pooling issues, though not all delays were the landlord's fault), no maladministration regarding fire…
202110110 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because the resident is the freeholder of the property and does not have a landlord-tenant relationship with A2Dominion Housing Group Limited, as…
202107344 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of the resident's service charge enquiries. The landlord delayed responding, provided unclear responses, and required the resident to…
202012131 Housing association
The Ombudsman found reasonable redress for delays in repairing the communal entrance door and intercom (the landlord offered £495 compensation plus waived costs). No maladministration regarding communal smoke alarms or…
202106070 Housing association
The Ombudsman found no maladministration by A2Dominion Housing Group Limited in its handling of a shared-ownership leaseholder's reports of anti-social behaviour, including misuse of emergency fire doors connecting two…
202004192 Housing association
The Ombudsman found maladministration for the landlord's unreasonable delays in providing the resident with historic service charge breakdowns. No maladministration was found regarding the bin store cleaning concerns.…
202127225 Housing association
The Ombudsman found no maladministration by A2Dominion Housing Group in its handling of the resident's application for medical priority banding. The landlord properly referred medical evidence to an independent advisor,…
202005635 Housing association
The Ombudsman found service failure by the landlord for not keeping records of phone calls with the resident about her parking permit application and failing to investigate her account of events, ordering £50…
202002279 Housing association
The Ombudsman found no maladministration in the landlord's response to window cleaning quality complaints; service failure for failing to ensure contractors wore PPE during Covid-19 (ordering £150 compensation); and…
202001273 Housing association
The Ombudsman found service failure by A2Dominion Housing Group Limited for not addressing the resident's full complaint about its handling of her decant and damage to her belongings. The landlord was ordered to pay…
202012837 Housing association
The Ombudsman found that the landlord's offer of £960 compensation and apology for delays in repairing water leaks constituted reasonable redress. There was no maladministration in how the compensation was calculated.…
202005971 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB and drug use, as it took appropriate and reasonable steps to investigate. However, the landlord's complaint handling…
201908032 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's request for rehousing, as it took appropriate steps to assess needs, award banding, and seek alternative housing. However, there was…
201905765 Housing association
The Ombudsman found service failure by A2Dominion Housing Group because the £150 compensation it offered for providing incorrect information during the conveyancing process (failing to disclose impending lift…
202007051 Housing association
Following Ombudsman intervention, the landlord agreed to remove rubbish concealed in the resident's garden by a previous tenant and to pay £300 compensation previously offered, resolving the complaint satisfactorily…
201914932 Housing association
The landlord delayed kitchen repairs from May-June 2019 until November 2019, caused a two-day loss of water supply, and left materials in the garden until July 2020. The landlord also delayed responding to the…
201911231 Housing association
The Ombudsman found no maladministration by A2Dominion Housing Group in its handling of residents' reports of antisocial behaviour (bad odours and gas smells from a neighbour) and the conduct of its staff. The landlord…
201905377 Housing association
The landlord was found to have maladministration for taking around six months to complete repairs for damp, mould and a faulty shower, failing to account for the resident's vulnerabilities. Service failure was found for…
202007934 Housing association
The Ombudsman found maladministration in the landlord's handling of repeated power outages affecting water supply, emergency lighting and garage security, due to an unreasonable delay of over a year in installing surge…
201905292 Housing association
The Ombudsman found no maladministration regarding the landlord's response to misuse of fire doors and keeping pets, but found reasonable redress for service failure in the landlord's handling of ASB reports (failing to…
202001096 Housing association
The Ombudsman found that the landlord offered reasonable redress for delays and poor communication in responding to a reported kitchen sink problem. The landlord took four months to resolve the issue, had poor…
202003911 Housing association
The Ombudsman found service failure by A2Dominion Housing Group Limited in its response to a resident's reports of damp and mould. While the landlord carried out inspections and works, it failed to address a…
201807216 Housing association
The Ombudsman found maladministration in the landlord's handling of antisocial behaviour reports due to a lack of planning, recording and investigation, and maladministration in complaint handling due to repeated…
202001158 Housing association
The Ombudsman found reasonable redress for the landlord's communication failures regarding cladding information requests, with the landlord's £180 compensation offer accepted as resolving that complaint. No…
201805079 Housing association
The Ombudsman found maladministration by A2Dominion Housing Group (management company) for failing to take regular communal electricity meter readings over many years, leading to estimated billing and incorrect service…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.