A2dominion Housing Group Limited

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: Its request for the resident to move…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of: Leaks from above. The complaint.…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reported leak. We have also assessed the landlord’s complaint…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould. We have also investigated the landlord’s complaint…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of a temporary accommodation move. We have also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about bollards placed by other residents in parking spaces on the estate. Our decision…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Queries and concerns about his service charge for communal…

The Ombudsman found maladministration in the landlord’s handling of : a) The landlord’s response to the resident’s request for CCTV installation. b) The landlord’s handling of the resident’s reports regarding repairs…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of heat loss in the property. We have also considered the…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration, severe maladministration, mediation settlement, outside jurisdiction in the landlord’s handling of the landlord’s…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of noise disturbance from the front and rear…

The Ombudsman found reasonable redress, no maladministration, maladministration, mediation settlement in the landlord’s handling of The landlord’s response to the resident’s concerns about: the condition of her windows…

The Ombudsman found maladministration in the landlord’s handling of the landlord: Failing to address the resident’s reports of a number of repairs, which included: A damaged shower tray and kitchen units. A leak from…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Repairs to the guttering. The associated…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s responses to the resident’s concerns about the communal bin rooms and associated service…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord did not respond to the resident’s request to escalate the complaint to stage 2. It acknowledged…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s response to reports of damp and mould, and repairs. We have also considered the landlord’s…

The Ombudsman found no maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s decision not to amend the tenancy agreement. We have also investigated the landlord’s…

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the sale of the property. We have also investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the level and reasonableness of service charges. Our decision (determination) The complaint about the level and reasonableness of service charges is…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: Reports of a sewage smell in the property. The resident’s…

The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handing of: Repairs to a leak in a bedroom. The…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for compensation for a broken communal lift. Reports of…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of roof repairs. We have also considered the landlord’s complaint handling. Our…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s decision to restrict contact with the resident. We have also considered the landlord’s…

The Ombudsman found severe maladministration, no maladministration, maladministration in the landlord’s handling of : a. The landlord’s response to the resident’s reports of a leak into the property. b. The landlord’s…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s management of repairs and its communication. This Service has also investigated the…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports concerning an…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of : The increased cost of heating and hot water. The landlord’s handing of the resident’s queries about…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould, associated repairs, and the decant process. Our decision (determination) The complaint was resolved with our…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of its offers of temporary accommodation to the resident during repairs..

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to reports that the resident was unable to access her gas meter and her request…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of : the landlord’s handling of a leak how the landlord responded to the complaint Our decision (determination)…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced in 2015. the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have also considered the landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs to the resident’s boiler and radiator.. Total compensation ordered: £650.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that these were racially…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs to the carpet in the communal area.. Total compensation ordered: £50.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s enquiries about rent overpayments..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident's reports of dampness at the property.. Total compensation ordered: £950.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint..

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. This report has also considered the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the security of the main entrance door.. Total compensation ordered: £1000.

The Ombudsman found severe maladministration in the landlord’s handling of This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports of a foul odour and water safety concerns. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a roof leak at the resident’s property.. Total compensation ordered: £250.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. handling of the…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in her property..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for a…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak in the building . We have also considered the landlord’s: Handling of…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction.…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water from…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of concerns about inadequate wall insulation.. Total compensation ordered: £600.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the lounge window and patio, as well as its response to reports of damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property.. Total compensation ordered: £645.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. Associated complaint..

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the…

The Ombudsman found severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord's handling of: The resident’s reports of a leak at her property. The associated formal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information about service charges.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of leaks in her bathroom. Associated complaint..…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.. Total compensation ordered:…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: The quality and standard of the repairs during the decant. The response to reports of damage to personal belongings.…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the…

The Ombudsman found reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely:…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. Repairs to the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of:.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed her property to supported housing…

The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of the resident’s request for it to install a lift in her building.. Total compensation ordered: £100.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the bathroom..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about how the landlord handled repairs to the resident’s front and back doors..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of its request for the removal of items in the communal garden.. Total compensation ordered: £300.

The Ombudsman found maladministration, severe maladministration, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident's reports that…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s:.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and associated repairs.. Total compensation ordered: £750.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of window repairs.. Total compensation ordered: £400.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: handling of concerns about a balcony. complaint handling.. Total compensation ordered: £1150.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of:.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells from a bathroom…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This report has also…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to reports of a leak in the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of antisocial behaviour (ASB) reports made against the resident..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: Antisocial behaviour (ASB). Her information request relating to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The Ombudsman has also investigated the…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s: Response to temporary accommodation not having electricity when the resident moved in. Response to the resident’s…

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of reports about drain blockages and smells..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s concerns about the garden shed. The landlord’s handling of the resident’s requests for…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a pest infestation. The…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily moved a number of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to her property’s windows..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s requests to be rehoused..

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports about leaks.. Total compensation ordered: £1126.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. Concerns about her rent arrears. Allegation…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of the resident’s housing need.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs to the balcony door and glass. The associated…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: Hot water repairs Front door repairs.. Total compensation ordered: £314.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.. Total compensation ordered: £600.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The landlord’s handling of the complaint will also be…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports of drafts coming in from the windows. Request for the windows to be replaced…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has also been considered.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that it had not been addressed during the voids…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report has also taken into consideration the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to reports of damage caused to the resident’s flooring following works to the property. complaint handling. The Ombudsman has…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident with tenancy warnings. Handling of…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to be permanently rehoused.. Total compensation ordered: £800.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of communal lift repairs. This service has also considered the landlord’s handling of the resident’s complaint.. Total…

The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202208921 A2Dominion Housing Group Limited 22 March 2024 Our approach The Housing Ombudsman’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of water ingress to his flat due to leaks in a communal cupboard. The Ombudsman has…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman has also considered the…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling..

The Ombudsman found maladministration, service failure, mediation settlement, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reporting of damp and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and high internal temperatures. The resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of external works to the block and the related communication with the resident. Information provided in…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s application for succession. Complaint handling.. Total compensation ordered: £400.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised…

The Ombudsman found no maladministration, maladministration, severe maladministration, service failure in the landlord’s handling of : The landlord’s response to flooding at the property. The landlord’s handling of the…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. The Ombudsman has also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the communal cleaning service.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of water hammer noise.. Total compensation ordered: £200.

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: request for information about the actual service charges for 2020-21; concerns about the amount he was being…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to consider the landlord's…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.. Total compensation ordered: £650.

The Ombudsman found mediation settlement, maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request…

The Ombudsman found maladministration, severe maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that damp and mould issues had impacted on the health of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £100.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.. Total compensation ordered: £450.

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.. Total compensation ordered:…

The Ombudsman found severe maladministration, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by rats.…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal damage. Complaints…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs to a toilet at the property. Handling of the associated complaint. Record…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in the property. The resident’s requests…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling.. Total compensation ordered: £200.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling..…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint.. Total compensation ordered: £440.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security measures. The…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint.. Total compensation ordered: £650.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of a leak in the roof of the property. The associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level of compensation…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property.. Total compensation ordered: £600.

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: his application to purchase a property through the right to buy scheme;…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of items left in the communal areas..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of a leak into the property. Response to the resident’s reports of damage to his…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s decision not to remove the steps at the front of the resident’s building..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property.. Total compensation ordered: £450.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs.. Total compensation…

The Ombudsman found reasonable redress, service failure, mediation settlement in the landlord’s handling of : The landlord’s handling of repairs to the resident’s toilet. The landlord’s response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. The related complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s rehousing request..

The Ombudsman found service failure in the landlord’s handling of The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.. Total compensation ordered: £575.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. The associated complaint.. Total compensation…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : the compensation offered to the resident by the landlord for the loss of heating and hot water. the landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlord’s response to: the resident’s report of human waste coming through the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.. Total compensation ordered: £155.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s windows..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling.. Total compensation ordered: £50.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of a leak in the storage cupboard at her property and the handling of the repairs. The landlord’s…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling..

The Ombudsman found severe maladministration in the landlord’s handling of The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically for a…

The Ombudsman found service failure in the landlord’s handling of The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.. Total compensation ordered: £250.

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.. Total…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries..

The Ombudsman found service failure, maladministration, reasonable redress, severe maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Repairs…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s application for medical priority..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns about…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: The quality of cleaning to the windows at the property.…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality of works undertaken…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling.. Total…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.. Total compensation ordered: £305.

The Ombudsman found no maladministration in the landlord’s handling of This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct of…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of the fire doors;…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did…

The Ombudsman found service failure, mediation settlement, no maladministration in the landlord’s handling of : the landlord’s response to the resident’s request for information about the cladding on the building she…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining…