A2dominion Housing Group Limited · Case 202342091 · 26 November 2025
A2dominion Housing Group Limited — case 202342091
The complaint concerned the level and reasonableness of variable service charges and how the landlord spends money. The Ombudsman determined this is outside its jurisdiction and did not investigate, noting the tribunal or court is better placed to consider the matter.
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
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Level and reasonableness of service charges
Outside jurisdictionThe complaint centred on actual service charge figures being too high and how the landlord spends money, and was therefore ultimately about the level and reasonableness of service charges. The Ombudsman does not investigate such complaints and considers the tribunal or court better placed given their powers and expertise.
The full determination
Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident pays variable service charges, as per the terms of the lease. He has complained about the service charge increase following the landlord issuing its actual expenditure for financial year 2022 to 2023. He has raised concerns about how the landlord spends money and says there has been “gross” financial mismanagement. What the complaint is about The complaint is about the level and reasonableness of service charges. Our decision (determination) The complaint about the level and reasonableness of service charges is outside of our jurisdiction. Summary We do not investigate complaints about the level or reasonableness of service charges. As the resident’s complaint centres on the actual service charge figures being too high and how the landlord spends money, the complaint is ultimately about the level and reasonableness of service charges. We will not investigate this. The tribunal or court are more likely to be best placed to consider this matter, given their powers and expertise.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.