Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Blackpool Borough Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202423540 Local authority / ALMO / TMO
The resident complained about the landlord's response to concerns around staff conduct in its handling of his antisocial behaviour reports. The Ombudsman found the complaint outside its jurisdiction and did not…
202428526 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould (taking around 7 months to resolve, contrary to its repairs policy) and service failure in its handling of the resident's reports of…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.