Blackpool Borough Council · Case 202423540 · 3 December 2025
Blackpool Borough Council — case 202423540
The resident complained about the landlord's response to concerns around staff conduct in its handling of his antisocial behaviour reports. The Ombudsman found the complaint outside its jurisdiction and did not investigate, because the matters dated from 2018 and 2022 but were not raised with the landlord until July 2024, beyond the 12-month time limit.
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
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Landlord's response to concerns about staff conduct
Outside jurisdictionThe complaint relates to matters from 2018 and 2022, but was not raised with the landlord until July 2024, more than 12 months later. The resident knew about the issues at the time and there was no evidence he was prevented from complaining sooner, so under the scheme rules the Ombudsman did not investigate.
The full determination
Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident has had issues relating to antisocial behaviour (ASB) for several years. In 2018 he reported issues relating to a dog barking. He continued to report issues of ASB between 2018 and 2022. In July 2024 he raised a complaint with the landlord about members of staff who dealt with his ASB reports.
He said they had accused him of fabricating evidence and had told his representative to “shut up”. What the complaint is about The complaint is about the landlord’s response to concerns around staff conduct. Our decision (determination) We have found the complaint is outside our jurisdiction and we have not investigated it. Reasons Our scheme rules say we will not investigate complaints if the landlord was not told about the issue within a reasonable time. Normally, this means within 12 months of when it happened.
This complaint relates to matters from 2018 and 2022, but a complaint was not raised until July 2024, more than 12 months later. The resident knew about the issues at the time, and there is no evidence that he was prevented from complaining sooner. For that reason, we have decided not to investigate the landlord’s response to his concerns about staff conduct.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.