Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 167 published decisions.
Home Group Limited's maladministration rate (87%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202441591 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of repairs to address damp and mould in the property. The landlord’s response…
202506127 Housing association
The Ombudsman found maladministration, no maladministration, reasonable redress, service failure, severe maladministration in the landlord’s handling of U7Decision Case ID 202506127 Decision type Investigation Landlord…
202526750 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti social behaviour (ASB) and…
202504572 Housing association
The Ombudsman found service failure, maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs. Damp and mould. Pests. The related complaint. Our…
202338178 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of The landlord’s response to the resident’s concerns about the communal gate. The…
202335192 Housing association
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of the landlord’s staff. We have also investigated the…
202452515 Housing association
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of: A leak and resulting…
202516671 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s response to a leak and the associated damage to the resident’s property.…
202505885 Housing association
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of : The landlord’s response to repair reports for the windows, bathroom, landing, kitchen, utility room, main…
202450203 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Repair requests. Associated complaint. Our…
202430564 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration, outside jurisdiction, service failure in the landlord’s handling of the landlord’s response to: Pest problems at the property. The…
202436012 Housing association
The Ombudsman found no maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s request for the resident to remove cameras from her home. We have also considered its…
202504122 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of roof repairs. We have also considered the landlord’s complaint handling. Our…
202507784 Housing association
The Ombudsman found reasonable redress, maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Request to have…
202504624 Housing association
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: reports of a leak, damp and mould the resident’s complaint Our decision (determination) We have…
202324677 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of a backdated energy bill. The ombudsman has also investigated the landlord’s complaint…
202414371 Local authority / ALMO / TMO
The Ombudsman found no maladministration, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the: Request to make a window mechanism adaptation.…
202401054 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Leaks, damp, and mould. The associated complaint Our decision (determination) We…
202330312 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s decision to recharge the resident after the end of their tenancy.…
202503967 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s…
202414314 Housing association
The Ombudsman found reasonable redress, maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) We have found the landlord: Made an offer of reasonable…
202220095 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, mediation settlement in the landlord’s handling of Our decision (determination) There was service failure in the landlord’s handling of:…
202330354 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of a boundary issue and the resident’s request for a dividing fence. We have also…
202423094 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlords: Handling of replacement windows and request to install UPVC. Complaint handling. Our…
202428480 Housing association
The Ombudsman found no maladministration, severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the roof. The resident’s compensation claim.…
202428656 Housing association
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for new flooring. Reports of…
202442339
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage…
202219606
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s…
202405842
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling..
202441523
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also…
202506547
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling…
202443954
The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the…
202346602
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of…
202319452
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak.. Total compensation ordered: £400.
202433525
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer based on his medical needs.…
202315720
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s…
202428206
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property..
202318556
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: The standard of work carried out during the period when the property was void…
202420242
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her…
202230408
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…
202332343
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to: A heating and hot water outage. Issues relating to storage and a temporary decant.…
202339639
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of:.
202315764
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. The landlord’s…
202323765
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The Ombudsman has also…
202426535
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202327189
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.. Total compensation ordered: £1000.
202325031
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for it to replace her bathroom flooring.. Total compensation ordered: £400.
202319764
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her…
202339054
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint…
202322771
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman…
202323496
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the level of her service charge and quality of services provided..
202230425
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of problems with her central heating system. We have also investigated the…
202314124
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for the…
202334483
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. Reports of repairs to the front door, rear…
202340518
The Ombudsman found service failure, no maladministration in the landlord’s handling of how the landlord handled the resident’s reports of: Noise nuisance. The neighbours use of a doorbell camera. The neighbours use of…
202211705
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for repair to a communal door on his floor. The Ombudsman has also investigated the landlord’s…
202300402
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a fixed service charge. The landlord’s…
202319542
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her…
202406373
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a…
202309672
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Concerns raised about staff conduct. The associated complaint..
202308173
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
202302832
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of her property being cold. This Service has also investigated the landlord’s complaint handling..
202228400
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has also considered the landlord’s…
202221637
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.. Total compensation ordered: £775.
202403124
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp…
202400122
The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports about a roof leak, its handling of associated repairs, and the level of…
202222257
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint…
202311104
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about its handling of: His reports of antisocial behaviour (ASB) from his neighbours. The associated…
202312599
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy…
202310296
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports of damp and mould following a leak. Reports…
202303198
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The Ombudsman has also…
202301937
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. Complaint handling. This investigation…
202302337
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: concerns about its administration of the service charge accounts; concerns about the…
202115852
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of REPORT COMPLAINT 202115852 Home Group Limited 15 May 2024 Our approach The Housing Ombudsman’s approach to investigating and…
202214508
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to a garden fence.. Total compensation ordered: £100.
202233674
The Ombudsman found maladministration, service failure in the landlord’s handling of the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair to the communal ceiling…
202227295
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance.. Total compensation ordered: £450.
202215876
The Ombudsman found service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint.. Total…
202229518
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request…
202230420
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also investigated the landlord’s…
202210494
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns over its handling of service charges and the services received. The landlord’s…
202216840
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to reports of communal repair and…
202222915
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports…
202208660
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202208660 Home Group Limited 29 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
202208081
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of : The resident’s report that the landlord provided him with inaccurate information prior to purchasing the…
202213850
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling of the resident’s reports…
202120126
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s dissatisfaction of the provision and standard of…
202203465
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about: The level of compensation offered by the landlord following a wide range of repair, cleaning, communication,…
202225677
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: - A leak and associated repairs. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…
202209670
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to resolve the leak. The landlord’s…
202125902
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s enquiries about her service charge. A repair to the resident’s…
202203099
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the sale process of the resident’s property. The resident’s claim that the landlord’s handling of the sale process…
202221234
The Ombudsman found maladministration, service failure in the landlord’s handling of The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint.. Total compensation ordered: £1425.
202126025
The Ombudsman found no maladministration in the landlord’s handling of the representative’s concerns regarding the sales process of his late mother’s property..
202128240
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202128240 Home Group Limited 25 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…
202204375
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the managing agent’s response to: Damage caused by a pigeon infestation. Reports of inconsiderate use of the…
202216903
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of repair works to the resident’s garden..
202208159
The Ombudsman found maladministration, no maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Handling of reports of damp and mould. Decision not to insulate the…
202118097
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of : the landlord’s response to the resident’s reports about garden maintenance and the associated service…
202128010
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund…
202118954
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlords: Handling of the residents reports of defects at his property. Handling of the residents reports of the lack of communal…
202214165
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. The landlord’s response to…
202117203
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related…
202205972
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint.. Total compensation ordered: £500.
202008075
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden..
202202164
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of water ingress into the resident’s property.. Total compensation ordered: £650.
202111072
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build house. The Ombudsman…
202123612
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The…
202211370
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request for a kitchen replacement..
202103327
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of defects; handling of the associated complaint..
202109458
The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a…
202207913
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman has also considered the…
202114889
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of a kitchen refurbishment..
202203091
The Ombudsman found service failure, reasonable redress, mediation settlement in the landlord’s handling of the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of…
202212755
The Ombudsman found service failure in the landlord’s handling of the landlord's response to the resident's concerns about recharges at the end of the tenancy..
202116755
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about the…
202126796
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of…
202114545
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including…
202123009
The Ombudsman found mediation settlement, no maladministration, maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); response to the…
202120696
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Major works to the property and the necessary decants for the works to be carried out.…
202203691
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint..
202112948
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also…
202202705
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint..
202213632
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of the property. Handling of the…
202007750
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord handled repairs to prevent water leaking into the property..
202203575
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property..
202015188
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.. Total…
202006072
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.. Total compensation ordered:…
202116828
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for an adaptation to his bathroom..
202111326
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns with the condition of his property..
202113815
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound…
202111155
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Guttering repairs for the resident’s building. Communal grounds maintenance. Restrictions placed on…
202013927
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to a vent and the heating system at the resident’s property. The landlord’s complaints handling and its decision…
202118335
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance..
202109994
The Ombudsman found reasonable redress in the landlord’s handling of the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak..
202004272
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard..
202100663
The Ombudsman found service failure in the landlord’s handling of how the landlord handled reports of antisocial behaviour (ASB) from the resident.. Total compensation ordered: £100.
202114665
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden..
202104435
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties..
202009773
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s staircasing application. Response to the resident’s concerns…
202015585
The Ombudsman found no maladministration in the landlord’s handling of The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure to act…
202103597
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a new kitchen..
202012233
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints…
202107035
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for wooden fencing in her rear garden..
202009145
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request for compensation for the…
202016837
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s complaints handling has…
202008992
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The amount of service charge the resident had to…
202006473
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical safety;…
202006923
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint concerns the landlord’s response to: the resident’s reports about the communal lift being out of service. the…
202006423
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about:.
202002972
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no…
202010218
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by…
202009515
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of a leak in the bathroom at the property..
201912966
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property…
202013788
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and…
202010713
The Ombudsman found service failure in the landlord’s handling of the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property..
202008927
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; handling of the…
201914309
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local…
202003709
The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by…
201915622
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about how the landlord handled their:.
202000698
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property..
202005646
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this…
201904586
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater..
202001298
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided..
201915810
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about:.
201714878
The Ombudsman found no maladministration in the landlord’s handling of The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation…
201904587
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The resident complains about: the landlord's communication and explanation in relation to an adjustment to the…
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