Home Group Limited · Case 202316301 · 18 March 2026
Home Group Limited — case 202316301
The Ombudsman did not investigate the resident's complaints about damp and mould, structural issues, staff conduct, and antisocial behaviour because these matters had already been considered and determined under a previous case reference (202403124). The complaints were therefore outside jurisdiction.
Findings by complaint head
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Complaint jurisdiction
Outside jurisdictionThe complaints were not investigated because the issues addressed in the landlord's stage 2 response had previously been considered and investigated under case reference 202403124. The Ombudsman may not investigate complaints that seek to raise again matters already decided upon.
The full determination
Decision Case ID 202316301 Decision type Jurisdiction Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background In 2024 the resident made 2 separate complaints to the landlord. These complaints included concerns about damp and mould, structural issues, antisocial behaviour, and staff conduct. In June 2024, the landlord issued a single stage 2 complaint response for both complaints. It then provided a follow-on response in July 2024 because not all elements of the resident’s concerns had been addressed in its earlier response.
The resident asked us to investigate both complaints. What the complaint is about The complaint is about the landlord’s handling of: Reports of repairs relating to damp and mould and structural issues at the property. Concerns about staff conduct. Reports of antisocial behaviour and fly‑tipping. Our decision (determination) We have not investigated the resident’s complaints because they are outside our jurisdiction. Summary of reasons The issues which were addressed by the landlord in its stage 2 response were referred to us previously and were considered and investigated under case reference 202403124.
We may not investigate complaints that seek to raise again matters which we or any other Ombudsman have already decided upon. As we have previously considered the resident’s complaints and issued a determination, we will not conduct a further investigation.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.