Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 42 published decisions.
London Borough of Tower Hamlets's maladministration rate (90%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202348525 Local authority / ALMO / TMO
The landlord made a reasonable offer of redress for delays and limited communication in handling a leak into the resident's property from a neighbouring leasehold flat, and for complaint handling errors including a late…
202529839 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's request for a deed of postponement as part of a remortgage. The landlord failed to respond in line with its customer promise, made an…
202433247 Local authority / ALMO / TMO
The complaint about the landlord's handling of the installation of high taps was found to be outside the Ombudsman's jurisdiction because the resident is not a named tenant and did not provide evidence of authority to…
202334996 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of the resident's reports of a pest infestation and associated drainage repairs, which were not resolved for nearly five months due to poor contractor coordination…
202340811 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of a roof leak, where the repair took over 2 months (62 working days) exceeding its policy timescales, with insufficient updates and no clear…
202336915 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's report to repair a lounge radiator, where it apologised, offered £90 compensation and replaced the radiator. It found service failure…
202544263 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of the resident's concerns relating to window repairs, due to a 3-week delay in treating insecure windows as an emergency, failure to arrange follow-up work, and…
202338412 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repair issues with a communal boiler (which caused prolonged loss of heating and hot water) because it did not apply its compensation policy or follow up…
202535372 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a persistent leak from above, which remained unresolved from at least October 2024 to the date of determination. The landlord unreasonably delayed…
202420983 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of toilet window repairs, which were delayed and left unresolved over an extended period despite household vulnerabilities, and…
202402903 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to the delay in repairing a broken window (which took approximately 17 months), as the landlord acknowledged its failings, apologised and offered £650…
202415338 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's concerns following repairs, where it failed to fully address her concerns about contractor conduct and service standards. It also found…
202331397 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of : Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets…
202400211 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of no heating and hot water. We have also considered the landlord’s complaint…
202435900 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of Our decision (determination) We have found: Maladministration in the landlord’s handling of the…
202435197 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of reports of a leak from the upstairs flat. We have also investigated the…
202423465 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to succeed his late mother’s tenancy. We have also investigated the…
202431306 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident’s reports of no hot water at the property the associated…
202432413 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We have found no…
202419538 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of a leak. We have also investigated the landlord’s complaint handling. Our…
202403067 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of : The landlord’s response to heating and hot water issues in the property. The landlord’s response to the…
202427344 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of repairs to the property. The landlord’s response to the resident’s request…
202426456 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of a leak in the bathroom at the resident’s property. We have also considered the…
202427695 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to install a sink. How the landlord handed the complaint.…
202338185
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also investigated the landlord’s complaints…
202303693
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs…
202419479
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
202427886
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of roof leaks associated complaint. Total compensation ordered: £1160.
202345104
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated…
202447645
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…
202333743
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Void works at the resident’s property. The associated complaint.. Total compensation ordered: £200.
202302241
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint..…
202331416
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint..
202202779
The Ombudsman found service failure in the landlord’s handling of the information provided in the landlord’s end of year service charge summaries.. Total compensation ordered: £50.
202435924
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint..
202331276
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the balcony door.…
202300813
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of : The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s…
202323207 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leaseholder's reports of ASB and harassment from her neighbour. The landlord focused on noise complaints against the leaseholder's sub-tenants,…
202329830
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has also investigated the landlord’s complaint…
202322850 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for compensation for a missed appointment. The landlord clearly explained its reasoning, took reasonable steps to investigate…
202318376
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint.. Total compensation ordered:…
202307920
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of its member of staff..
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