One Manchester Limited

The landlord provided reasonable redress for its handling of loft repairs (delays largely due to access issues), but there was a service failure in its handling of damp and mould reports (failure to explain access…

The landlord provided reasonable redress in handling the resident's request for a replacement kitchen. It relied on qualified staff assessments confirming the kitchen was serviceable and within Decent Homes Standard age…

The Ombudsman found reasonable redress in the landlord's response to the resident's reports of various repairs, based on the landlord's apology, commitment to complete works, and combined compensation of £750 for carpet…

The complaint about new home defects and a direct debit error was resolved with the Ombudsman's intervention. The landlord agreed to apologise, pay £1,600 compensation, and complete outstanding and newly reported…

The Ombudsman found reasonable redress, maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s response to the resident’s: Request to reduce his notice period. Reports…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of repairs to windows and the trickle vents the…

The landlord's handling of damp and mould was found to be reasonable redress: although there were delays and record-keeping issues, the landlord offered compensation, apologised, reflected on learning, and committed to…

The Ombudsman found reasonable redress, no maladministration, service failure, maladministration in the landlord’s handling of Finding No maladministration Under the Complaint Handling Code (the Code), landlords must…

The Ombudsman found no maladministration, reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the…

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports about graffiti..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the level of redress offered.. Total compensation…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s service charge account including their request for a breakdown and liability of charges.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour.. Total compensation ordered: £1500.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s Right to Buy application.. Total compensation ordered: £2000.

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : the landlord's handling of the resident’s reports of repairs, damp and mould at her previous address. the landlord's handling of…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. The associated complaint…

The Ombudsman found service failure, maladministration in the landlord’s handling of the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an injunction order for access to…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of repairs. The landlord’s handling of pest control reports. The landlord’s handling of the resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of discrimination.…

The Ombudsman found service failure in the landlord’s handling of the landlord's decision to issue the resident with a court warning letter for rent owed, it’s member of staff’s conduct, and its response to the request…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s decision to seek a court injunction against the resident in respect of her contact with her…

The Ombudsman found maladministration, service failure, reasonable redress, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs at the property..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about tiling repairs to the kitchen at the property. The landlord’s complaints…

The Ombudsman found service failure in the landlord’s handling of a letter sent by the landlord to the resident on 21 March 2022 concerning arears on the resident’s rent account.. Total compensation ordered: £75.

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident's reports of condensation, damp and mould and the resulting repairs undertaken..

The Ombudsman found no maladministration in the landlord’s handling of : A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the associated formal complaint..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of his new property;…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s Right to Buy application..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues at his property including a leak, mould, and issues with the ventilation system..

The Ombudsman found no maladministration in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s concerns about the administration of her rent account in 2019 and 2020. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Subletting; and Noise nuisance..