Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 141 published decisions.
Places for People Group Limited's maladministration rate (84%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202531150 Housing association
Service failure was found in the landlord's handling of the resident's concerns about proposed ASB solutions and in its handling of a request for a gate and fence, due to unclear communication, failure to provide a…
202435229 Housing association
The Ombudsman found reasonable redress in the landlord's handling of ongoing leaks and kitchen repairs, noting significant delays but recognising the landlord's apology, proportionate compensation of £1,255, and…
202501083 Housing association
The Ombudsman found reasonable redress in respect of both the boiler repair and complaint handling. Although the landlord's contractor failed to attend after a suspected gas leak and the landlord lacked oversight, once…
202318254 Housing association
The Ombudsman found service failure in the landlord's response to concerns about antisocial behaviour, as it did not evidence compliance with its ASB policy by completing a risk assessment or written action plan. It…
202451559 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a cancelled mould wash appointment and the associated complaint. The landlord completed the work within its repairs policy timescale, apologised, and…
202342290 Housing association
Maladministration found in the landlord's handling of reports of a theft from the communal bike store due to a ~3 month delay inspecting and repairing a broken lock and failure to complete a planned visit, though the…
202503630 Housing association
The Ombudsman found reasonable redress in the landlord's handling of parking enforcement, window repairs, and the resident's complaint. The landlord had already paid the resident £410 in compensation offered across its…
202343141 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, where the landlord took over 2 years to complete external roof works and failed to address structural…
202519961 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damage to the bedroom and living-room ceilings, as repairs were not completed within a reasonable timeframe over approximately 22 months…
202528423 Housing association
The Ombudsman found reasonable redress in the landlord's handling of damp and mould and kitchen repairs, as the landlord apologised and offered proportionate compensation of £400 for delays. However, it found service…
202340629 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour, repairs to the main doors, and the complaint. The landlord failed to complete risk assessments, create…
202330742 Housing association
There was maladministration in the landlord's handling of ASB reports, which failed to follow its victim-centred ASB policy by not completing action plans or risk assessments and providing poor communication. There was…
202347611 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of pests and mites (it failed to act on the first report and had a record-keeping failure), and maladministration in its complaint…
202528828 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs and requests for property improvements (damp and mould, window replacement, and bathroom/kitchen replacement) due to significant delays outside…
202345606 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's kitchen and bathroom, as it failed to provide evidence repairs were completed to a reasonable standard and failed to follow…
202427254 Housing association
The Ombudsman found reasonable redress by the landlord in its handling of re-hanging internal doors, noting it made reasonable attempts to arrange appointments and offered appropriate compensation, though it should have…
202513488 Housing association
The Ombudsman found reasonable redress in the landlord's handling of damp and mould (with £365 offered compensation considered reasonable), no maladministration in the handling of fencing and pest infestation reports…
202407584 Housing association
The Ombudsman found service failure in the landlord's handling of reports of poor grounds maintenance and associated service charges, as it failed to carry out promised monitoring actions and delayed providing charge…
202521908 Housing association
Severe maladministration was found in the landlord's handling of the resident's reports of defective windows, which remained outstanding for over 2 years 6 months, causing damp and cold. Maladministration was also found…
202406088 Housing association
The Ombudsman found maladministration in the landlord's management of the resident's building and estate and in its complaint handling. It ordered the landlord to apologise, pay £1,700 in compensation (including a…
202414178 Housing association
The complaint about the landlord's handling of damp and mould repairs, reports of anti-social behaviour, and the complaint itself was resolved with the Ombudsman's intervention. The landlord agreed to pay the resident…
202422458 Housing association
The Ombudsman found service failure in the landlord's handling of multiple repairs reported from the start of the tenancy, where delays continued and it failed to demonstrate learning, and service failure in its…
202442863 Housing association
The Ombudsman found maladministration regarding the landlord's decision to change the cleaning service and its handling of the resident's information request about service charge costs. The landlord failed to…
202507065 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs, which were not carried out in line with its repairs policy and remained unresolved more than 7 months after its stage 2 response, and service…
202431739 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's query about a service charge deficit, as it failed to recognise statutory scrutiny rights under the Landlord and Tenant Act 1985, did…
202518972 Housing association
The Ombudsman found service failure in the landlord's response to the resident's reports of antisocial behaviour, noting reasonable multi-agency action but poor communication and failure to follow its ASB policy. It…
202420468 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of noise nuisance, as it failed to proactively investigate initial reports, explain the difference between household noise and…
202448943 Housing association
The Ombudsman found reasonable redress in the landlord's response to the resident's reports of damp and mould, noting the landlord recognised its failings, offered reasonable compensation, and commenced necessary works.…
202340632 Housing association
The Ombudsman found maladministration in the landlord's response to damp and mould at the property, citing repairs outside its policy timescales, repeated delays and a lack of oversight/ownership of the works, and…
202446442 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's report that the property was not fit for habitation, and maladministration in its handling of the associated complaint. The landlord…
202440830 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould repairs, as it failed to complete repairs within a reasonable time, some work was not done properly, and it did not keep the resident…
202410084 Housing association
The Ombudsman found reasonable redress in the landlord's response to reports of leaks, damp and mould (relying on the £12,650 compensation offered), but maladministration in its response to repairs to the windows and…
202503741 Housing association
Maladministration found in the landlord's handling of kitchen repairs, which remained outstanding for over two years despite multiple appointments where operatives lacked materials, and in its complaint handling due to…
202331688 Housing association
Maladministration found in the landlord's handling of repairs and the associated complaint. Repairs were significantly delayed, some outstanding over two years, and complaint responses were issued well outside policy…
202429127 Housing association
The landlord took around 15 months to complete damp and mould repairs and about a year to replace the shower despite repeated recommendations, and its complaint handling was also deficient. The Ombudsman found severe…
202427057 Housing association
The Ombudsman found maladministration in the landlord's handling of lift repairs, which were delayed while it followed the statutory consultation procedure and carried out major upgrade work, and where it failed to…
202415511 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's bathroom toilet and taps, due to significant delays (over 530 days) and failure to complete works or consider its Equality…
202448017 Housing association
The landlord made an offer of redress regarding a staff member's unprofessional comments about the resident, which the Ombudsman found resolved the complaint satisfactorily. There was no maladministration in the…
202424655 Housing association
The landlord offered reasonable redress for its handling of the resident's reports of repairs, having fully acknowledged service failures and offered £700 compensation which the Ombudsman found proportionate. However,…
202347293 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of ASB (noise, litter, bin use, kite, managed move) and in its handling of the complaint. The landlord failed to thoroughly investigate, agree…
202453328 Housing association
The landlord provided reasonable redress for its handling of the resident's reports of damp and mould. It acknowledged significant delays and communication failures, and its £800 compensation offer was in line with its…
202348238 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, which took 8 months to resolve, and in its complaint handling which was delayed and not in line with policy. Service failure…
202328891 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould, and maladministration in its handling of the associated complaint. The landlord failed to act in line with…
202412680 Housing association
The Ombudsman found no maladministration in the landlord's handling of a leak into the resident's shared ownership property. The landlord fixed the leak promptly on the day it was reported, and was not responsible for…
202327952 Housing association
The Ombudsman determined that the complaint about the landlord's handling of damp and mould reports from May 2024 is outside its jurisdiction, because the landlord had not addressed the new issues at both stages of its…
202436910 Housing association
The Ombudsman found reasonable redress in the landlord's handling of remedial works to the bedroom following damp and mould reports, noting the landlord's apology, completion of works, and £1,200 compensation offer.…
202435397 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's damp and mould reports and in its handling of the associated formal complaint, but no maladministration in its handling of the management…
202423085 Housing association
The Ombudsman found maladministration in the landlord's handling of a leak and subsequent damp and mould, ordering an additional £300 compensation for its unreasonable delay and outstanding repairs. It found reasonable…
202431114 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs, damp and mould due to unreasonable delays and failure to consider the resident's vulnerabilities, no maladministration in its response to the…
202448602 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour. The landlord failed to follow its ASB procedure, including not carrying out risk assessments or action…
202419222 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request to be rehoused, as the landlord applied its allocations and lettings policy correctly by awarding band B priority for…
202441700 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould (failure to find the cause, poor communication and record keeping), and reasonable redress for its handling of…
202438823 Housing association
The Ombudsman found severe maladministration in the landlord's handling of damp and mould (it took no action despite multiple reports and never followed its damp and mould policy) and in its complaint handling (it…
202400604 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, where the resident lived in damp and mould conditions for 13 months due to significant delays in surveys and repairs, a…
202404081 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the ASB investigation, maladministration in its handling of the roof leak repairs (which took almost a year), and service failure in its complaint…
202426227 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of antisocial behaviour by a neighbour (failings in risk assessments, action plans and witness contact, though the outcome would…
202324903 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's repair reports, citing delays of over a year, incomplete works, poor record-keeping, and inaccurate stage 2 information, and ordered…
202405073 Housing association
The Ombudsman found maladministration in the landlord's handling of a leaseholder's reports of water ingress, damp and mould: it failed to fully investigate the root cause, gave incorrect information, left repairs…
202438388 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and in its handling of the formal complaint. The landlord delayed inspections and repairs, failed to follow…
202416696 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould at the resident's assured tenancy: it delayed the initial inspection and, after the resident reported the mould had returned, failed to…
202417838 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's wet room, which leaked into the hallway and could not be used for a long period, and in its handling of the associated…
202341268 Housing association
The Ombudsman found maladministration in the landlord's handling of both the resident's reports of poor energy efficiency and of damp and mould. It failed to establish whether conditions amounted to a hazard, did not…
202332149 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports about the resident's bin placement and its response to his information request, as it acted in line with its ASB policy, the tenancy…
202419425 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, citing an unaligned assessment versus the environmental health officer's findings and unreasonable delays in…
202412933 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and of repairs to the windows, and service failure in its handling of repairs to the fence and of the…
202303263 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (avoidable delays, poor communication and record-keeping, and failure to consider risk and the resident's…
202314748 Housing association
The Ombudsman found maladministration in the landlord's response to reports of a kitchen roof leak, damp and kitchen unit repairs (repairs taking 7 months against a 28–60 day policy, a nearly 4-month delay inspecting…
202419212 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's antisocial behaviour (ASB) reports: it took many reasonable steps (injunction, acceptable behaviour contract, alarms, management transfer,…
202333234 Housing association
The Ombudsman found several aspects of the complaint outside its jurisdiction: the handling of a low frequency noise nuisance, historic enforcement action and the activation of the home swapper account (previously…
202305317 Housing association
The Ombudsman found maladministration in the landlord's complaint handling and record keeping, and a service failure in its handling of leaks affecting the resident's flat. It found no maladministration on parking…
202217505 Housing association
The Ombudsman found maladministration by Places for People Group Limited for failing to properly address the resident's reports about overgrown trees blocking natural light, and for poor complaint handling with…
202220704 Housing association
Maladministration was found in handling of bathroom repairs (over a year to complete) and poor record keeping over communal gardens, bin areas and cleaning standards. £500 compensation and record-keeping reviews were…
202223965 Housing association
The Ombudsman found the landlord's £4,800 offer (including a full rent refund) amounted to reasonable redress for leaving a disabled resident without a working stairlift for 7 months and for its poor complaint handling.
202319514 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's bathroom, which remained outstanding from January 2018 to February 2025. The landlord was ordered to pay £1000 in addition to…
202227269 Housing association
The Ombudsman determined this complaint about damp, mould and repairs was outside its jurisdiction because the resident had already submitted a county court disrepair claim covering the same matters.
202300366 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the leaking roof window and roof, the resident's reports of damp, communal front door repairs, and its complaint handling. It found no…
202411539 Housing association
The Ombudsman found the landlord failed to follow its own ASB policy (no written action plan and it did not address reported noise nuisance) and made three repairs failings, causing distress and inconvenience over a…
202335735 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports about a bathroom leak and in its complaint handling. While there were failings — including delays of several months to complete…
202212323 Housing association
The Ombudsman found that the landlord offered reasonable redress prior to investigation for both the resident's concerns about staff conduct (a warden who was dismissed following disciplinary action) and its complaint…
202222037 Housing association
The Ombudsman found maladministration in the landlord's handling of recurring heating and hot water repairs over roughly 3 years and in its complaint handling, ordering £600 compensation, an apology, and reviews of…
202315481 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports (a missed callback, a delay securing a door, and not following up on an illegible letter) and in its complaint handling (a…
202228963 Housing association
The Ombudsman found service failure in the landlord's handling of a leak, a rat infestation, and a decant, but its prior offer of £1,000 plus a £100 goodwill gesture amounted to reasonable redress, with a recommendation…
202228356 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp, mould and cold living conditions, due to unreasonable delays implementing survey recommendations and an inadequate thermal inspection,…
202343788 Housing association
The Ombudsman found no maladministration in the landlord's handling of repairs (delays were caused by lack of access to the property, which the landlord reasonably tried to arrange), but found maladministration in its…
202348597 Housing association
The Ombudsman found service failure in the landlord's handling of kitchen repair reports (including the request for a full kitchen replacement) and in its complaint handling, and maladministration in its handling of…
202309583 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's kitchen repairs request, but service failure in its handling of the associated complaint. The landlord was ordered to pay £75…
202324322 Housing association
The landlord's handling of the resident's reports of damp and mould and of drainage problems at the property amounted to maladministration: works and promised remedies did not resolve the issues, which persisted long…
202337962 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks, damp and mould and associated repairs, in its handling of the property being underheated, and in its complaint…
202216023 Housing association
The Ombudsman found no maladministration by the landlord in its response to reports of leaks, damp, and mould, and no maladministration in its response to reports of pests. The landlord had inspected the property on…
202218714 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs (damp and mould, patio doors, kitchen drawer) due to significant delays, poor record-keeping, and lack of contractor oversight over a period of…
202331840 Housing association
The Ombudsman found reasonable redress in the landlord's handling of reports of damp and mould, as its compensation offer of £3,475.12 matched the type of award the Ombudsman would make. However, there was…
202207907 Housing association
The Ombudsman found maladministration by Places for People Group Limited in its handling of a resident's reports of Hate Crime and anti-social behaviour. The landlord failed to carry out risk assessments, delayed taking…
202314012 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs (including damp and mould) and in its handling of the resident's complaint, and found the resident's reports of anti-social behaviour by a…
202223017 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs, garden rubble removal, damaged removal belongings, and complaint handling, but reasonable redress regarding a miscommunication about front…
202324732 Housing association
The Ombudsman found no maladministration in the landlord's response to reported sewage smells from the wet room, service failure in its handling of damp and mould repairs (deviating from its damp and mould policy), and…
202300170 Housing association
The resident complained about how the landlord handled its offer of independent mediation and its complaint handling. The Ombudsman found reasonable redress on both heads: the landlord identified its failures (not…
202205025 Housing association
The landlord was found to have severe maladministration for taking approximately 21 months to resolve reports of no heating and defective windows, with no interim measures provided. Maladministration was also found for…
202324737 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould. There were extensive delays of over a year in completing the necessary repairs, the landlord failed to group…
202209106 Housing association
The Ombudsman found maladministration by Places for People Group Limited for its poor response to a resident's reports of the property being excessively cold. The landlord delayed repairs, failed to properly investigate…
202321467 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs, including damp and mould, and in its complaint handling. The landlord delayed repairs and works beyond its own policy timescales, failed to…
202300466 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, including failures to identify HHSRS hazards, work collaboratively with the resident, adequately investigate concerns about…
202214143 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the patio doors, bedroom window, and front/back doors due to significant delays, poor communication, and system failures. Service failure…
202228914 Housing association
The Ombudsman found maladministration in the landlord's handling of post-exchange repairs, water ingress and damp and mould (months-long inspection delays, no risk assessment or decant consideration), and complaint…
202219085 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of antisocial behaviour, due to poor communication and delays in providing updates, and maladministration in its knowledge and…
202229662 Housing association
The Ombudsman found the landlord's prior offer of redress resolved delays in providing sale information, but found service failure in complaint handling, ordering £50 compensation and recommending payment of previously…
202219590 Housing association
The landlord was found to have maladministration for delays in repairing the kitchen floor and failing to properly respond to the resident's concerns about dust and asbestos, and for poor complaint handling. No…
202212799 Housing association
The Ombudsman found maladministration by Places for People Group Limited for failing to properly manage and supervise its management company regarding reports of tree root damage to paving and building structures, with…
202201987 Housing association
The landlord was found to have maladministration for its handling of the resident's reports of draughts from windows and doors, and for its record keeping. Delays, poor contractor oversight, and cancelled appointments…
202122848 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and its complaint handling; service failure regarding the driveway and dehumidifier leak compensation; and no maladministration…
202203396 Housing association
The Ombudsman found maladministration in the landlord's response to concerns about property condition following a mutual exchange (insufficient virtual inspection), maladministration in its handling of repairs…
202214582 Housing association
The Ombudsman found service failure in the landlord's handling of outstanding repairs (delays in agreeing to replace the kitchen and driveway, and failure to explore communication issues), maladministration in its…
202219419 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports, as there was insufficient evidence the resident reported incidents to the landlord. However, there was maladministration in complaint…
202127097 Housing association
The Ombudsman found severe maladministration for both the landlord's response to damp and mould reports and its complaint handling. The landlord failed to oversee its managing agent, leaving the resident living in damp…
202210881 Housing association
The landlord was found to have maladministration for its handling of a leak and subsequent repairs, and severe maladministration for its complaint handling. The landlord delayed responding to an urgent leak (requiring…
202206081 Housing association
The Ombudsman found severe maladministration for the landlord's failure to support a highly vulnerable resident fleeing domestic abuse, including not following its domestic abuse policy, not completing a risk…
202201611 Housing association
The Ombudsman found reasonable redress for the landlord's handling of heating/hot water repairs and carbon monoxide detector information; maladministration for failing to complete outstanding repairs in a timely manner;…
202128598 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's service charge concerns (window cleaning delays) and in its complaint handling. The landlord took a passive approach, failed to respond…
202205664 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould due to significant delays (29 weeks against a 28-day target) and poor communication. Reasonable redress was found for the landlord's…
202217519 Housing association
The Ombudsman found service failure in the landlord's handling of the tenancy sign-up process (particularly regarding asbestos information), and maladministration in its handling of repairs (delays with a washing…
202220651 Housing association
The Ombudsman found that the landlord offered reasonable redress for both complaint heads: the bathroom renewal delays and poor workmanship, and the poor communication about the decant hotel check-in time. The landlord…
202306033 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for reimbursement of food and parking costs incurred during a temporary decant, ordering £7,119.61 plus interest. It found no…
202206249 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of antisocial behaviour. While the landlord took reports seriously, acted in line with policy, and sought legal advice, its…
202123879 Housing association
The Ombudsman found maladministration by Places for People Group Limited for failing to properly investigate the resident's reports of antisocial behaviour in 2022, including not conducting a risk assessment, not…
202216070 Housing association
The Ombudsman found maladministration by Places for People Group Limited for failing to properly investigate the resident's reports of antisocial behaviour (noise and vibration from children playing ball games). The…
202211133 Housing association
The landlord was found to have service failure for telling the resident it would repair and replace her fence before inspecting it, thereby mismanaging her expectations. It was ordered to pay £150 compensation and to…
202117853 Housing association
The Ombudsman found maladministration in the landlord's handling of the management of the resident's shared ownership property, due to confusion over organisational responsibilities, conflicting information, and failure…
202010595 Housing association
The Ombudsman found maladministration in the landlord's handling of ASB reports, response to a re-housing request, complaint handling, and record keeping. The landlord failed to keep adequate records, carry out risk…
202014269 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of tenancy breaches by her neighbour, as it delayed investigating ASB incidents, placed too much emphasis on police decisions, and…
202215767 Housing association
The Ombudsman found no maladministration regarding the information provided about service charges at the start of the tenancy, as the landlord had given adequate information through the tenancy agreement, supplementary…
202122425 Housing association
Maladministration found in three areas: (1) 217-day delay repairing cupboards with disproportionate compensation; (2) poor handling of OT-recommended kitchen adaptations with missed opportunities; (3) failure to make…
202202414 Housing association
The Ombudsman found maladministration in three areas: the landlord's response to concerns about its attitude and approach (failure to consider vulnerabilities, unannounced visits, unfair investigation); its response to…
202118128 Housing association
The Ombudsman found maladministration by Places for People in its handling of multiple repairs at the resident's home, including a rear door left unfitted for over two years, delayed bathroom mould and extractor fan…
202213764 Housing association
The landlord was found to have maladministration for its handling of the resident's request for a kitchen replacement due to damp and disrepair. It failed to promptly update the resident when the planned kitchen…
202122124 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's request for reimbursement of communal electricity charges. The landlord's £50 offer for distress was not proportionate, and it failed to…
202127848 Housing association
The Ombudsman found no maladministration in the landlord's handling of leak reports or its response to the resident's burglar alarm concerns. The landlord attended all reports promptly, offered mitigation including a…
202113014 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of noise reports from a neighbour's water system, as it took appropriate steps to investigate and resolve the issue over six months and…
202107651 Housing association
The Ombudsman found service failure by Places for People Group Limited for its response to reports about a staff member's offensive conduct towards a resident, including an unreasonable eight-week delay in providing a…
201910641 Housing association
The Ombudsman found no maladministration in the landlord's response to reports of damp and condensation, dripping taps and hot water temperature, or complaint handling. The landlord made reasonable efforts to arrange a…
202008282 Housing association
The Ombudsman found no maladministration by the landlord regarding its response to the resident's request for proof of an affordable rent tenancy, and no maladministration in its handling of the resident's rent arrears.…
201902700 Housing association
The Ombudsman found service failure by the landlord in its handling of communal repairs (delays and poor communication) and in its complaints handling (unexplained delays and failure to keep the resident updated). There…
202004070 Housing association
The Ombudsman found no maladministration by Places for People Group Limited in its response to the resident's reports of anti-social behaviour from his neighbour. The landlord investigated the boundary dispute, ordered…
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