Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 141 published decisions.
Places for People Group Limited's maladministration rate (89%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202531150 Housing association
Service failure was found in the landlord's handling of the resident's concerns about proposed ASB solutions and in its handling of a request for a gate and fence, due to unclear communication, failure to provide a…
202435229 Housing association
The Ombudsman found reasonable redress in the landlord's handling of ongoing leaks and kitchen repairs, noting significant delays but recognising the landlord's apology, proportionate compensation of £1,255, and…
202501083 Housing association
The Ombudsman found reasonable redress in respect of both the boiler repair and complaint handling. Although the landlord's contractor failed to attend after a suspected gas leak and the landlord lacked oversight, once…
202318254 Housing association
The Ombudsman found service failure in the landlord's response to concerns about antisocial behaviour, as it did not evidence compliance with its ASB policy by completing a risk assessment or written action plan. It…
202451559 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a cancelled mould wash appointment and the associated complaint. The landlord completed the work within its repairs policy timescale, apologised, and…
202342290 Housing association
Maladministration found in the landlord's handling of reports of a theft from the communal bike store due to a ~3 month delay inspecting and repairing a broken lock and failure to complete a planned visit, though the…
202503630 Housing association
The Ombudsman found reasonable redress in the landlord's handling of parking enforcement, window repairs, and the resident's complaint. The landlord had already paid the resident £410 in compensation offered across its…
202343141 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, where the landlord took over 2 years to complete external roof works and failed to address structural…
202519961 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damage to the bedroom and living-room ceilings, as repairs were not completed within a reasonable timeframe over approximately 22 months…
202528423 Housing association
The Ombudsman found reasonable redress in the landlord's handling of damp and mould and kitchen repairs, as the landlord apologised and offered proportionate compensation of £400 for delays. However, it found service…
202340629 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour, repairs to the main doors, and the complaint. The landlord failed to complete risk assessments, create…
202330742 Housing association
There was maladministration in the landlord's handling of ASB reports, which failed to follow its victim-centred ASB policy by not completing action plans or risk assessments and providing poor communication. There was…
202347611 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pests and mites. We have also investigated the…
202528828 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs and requests for property improvements (damp and mould, window replacement, and bathroom/kitchen replacement) due to significant delays outside…
202345606 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's kitchen and bathroom, as it failed to provide evidence repairs were completed to a reasonable standard and failed to follow…
202427254 Housing association
The Ombudsman found reasonable redress by the landlord in its handling of re-hanging internal doors, noting it made reasonable attempts to arrange appointments and offered appropriate compensation, though it should have…
202513488 Housing association
The Ombudsman found reasonable redress in the landlord's handling of damp and mould (with £365 offered compensation considered reasonable), no maladministration in the handling of fencing and pest infestation reports…
202407584 Housing association
The Ombudsman found service failure in the landlord's handling of reports of poor grounds maintenance and associated service charges, as it failed to carry out promised monitoring actions and delayed providing charge…
202521908 Housing association
Severe maladministration was found in the landlord's handling of the resident's reports of defective windows, which remained outstanding for over 2 years 6 months, causing damp and cold. Maladministration was also found…
202406088 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Management of the resident’s building and estate. Complaint handling. Our decision (determination) We found: Maladministration in the…
202414178 Housing association
The complaint about the landlord's handling of damp and mould repairs, reports of anti-social behaviour, and the complaint itself was resolved with the Ombudsman's intervention. The landlord agreed to pay the resident…
202422458 Housing association
The Ombudsman found service failure in the landlord's handling of multiple repairs reported from the start of the tenancy, where delays continued and it failed to demonstrate learning, and service failure in its…
202442863 Housing association
The Ombudsman found maladministration regarding the landlord's decision to change the cleaning service and its handling of the resident's information request about service charge costs. The landlord failed to…
202507065 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.. Total…
202431739 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's query about a service charge deficit, as it failed to recognise statutory scrutiny rights under the Landlord and Tenant Act 1985, did…
202518972 Housing association
The Ombudsman found service failure in the landlord's response to the resident's reports of antisocial behaviour, noting reasonable multi-agency action but poor communication and failure to follow its ASB policy. It…
202420468 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of noise nuisance, as it failed to proactively investigate initial reports, explain the difference between household noise and…
202448943 Housing association
The Ombudsman found reasonable redress in the landlord's response to the resident's reports of damp and mould, noting the landlord recognised its failings, offered reasonable compensation, and commenced necessary works.…
202340632 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to: Damp and mould at the property. The resident’s complaint. Our decision…
202446442 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's report that the property was not fit for habitation, and maladministration in its handling of the associated complaint. The landlord…
202440830 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould repairs, as it failed to complete repairs within a reasonable time, some work was not done properly, and it did not keep the resident…
202410084 Housing association
The Ombudsman found reasonable redress in the landlord's response to reports of leaks, damp and mould (relying on the £12,650 compensation offered), but maladministration in its response to repairs to the windows and…
202503741 Housing association
Maladministration found in the landlord's handling of kitchen repairs, which remained outstanding for over two years despite multiple appointments where operatives lacked materials, and in its complaint handling due to…
202331688 Housing association
Maladministration found in the landlord's handling of repairs and the associated complaint. Repairs were significantly delayed, some outstanding over two years, and complaint responses were issued well outside policy…
202429127 Housing association
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Request to replace the shower. We have also…
202427057 Housing association
The Ombudsman found maladministration in the landlord's handling of lift repairs, which were delayed while it followed the statutory consultation procedure and carried out major upgrade work, and where it failed to…
202415511 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's bathroom toilet and taps, due to significant delays (over 530 days) and failure to complete works or consider its Equality…
202448017 Housing association
The landlord made an offer of redress regarding a staff member's unprofessional comments about the resident, which the Ombudsman found resolved the complaint satisfactorily. There was no maladministration in the…
202424655 Housing association
The landlord offered reasonable redress for its handling of the resident's reports of repairs, having fully acknowledged service failures and offered £700 compensation which the Ombudsman found proportionate. However,…
202347293 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of ASB (noise, litter, bin use, kite, managed move) and in its handling of the complaint. The landlord failed to thoroughly investigate, agree…
202453328 Housing association
The landlord provided reasonable redress for its handling of the resident's reports of damp and mould. It acknowledged significant delays and communication failures, and its £800 compensation offer was in line with its…
202348238 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, which took 8 months to resolve, and in its complaint handling which was delayed and not in line with policy. Service failure…
202328891 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould, and maladministration in its handling of the associated complaint. The landlord failed to act in line with…
202412680 Housing association
The Ombudsman found no maladministration in the landlord's handling of a leak into the resident's shared ownership property. The landlord fixed the leak promptly on the day it was reported, and was not responsible for…
202327952
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould from May 2024..
202436910 Housing association
The Ombudsman found reasonable redress in the landlord's handling of remedial works to the bedroom following damp and mould reports, noting the landlord's apology, completion of works, and £1,200 compensation offer.…
202435397
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also investigated the landlord’s…
202423085
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The resident’s concerns about incorrect…
202431114 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs, damp and mould due to unreasonable delays and failure to consider the resident's vulnerabilities, no maladministration in its response to the…
202448602 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour. The landlord failed to follow its ASB procedure, including not carrying out risk assessments or action…
202419222 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request to be rehoused, as the landlord applied its allocations and lettings policy correctly by awarding band B priority for…
202441700
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports of mice in her property.…
202438823
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the…
202400604 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, where the resident lived in damp and mould conditions for 13 months due to significant delays in surveys and repairs, a…
202404081 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the ASB investigation, maladministration in its handling of the roof leak repairs (which took almost a year), and service failure in its complaint…
202426227
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about CCTV cameras and a security light…
202324903
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property..
202405073
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.. Total compensation…
202438388
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint..
202416696
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.. Total compensation ordered: £400.
202417838
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.. Total compensation ordered: £100.
202341268
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports…
202332149
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: reports made about the resident’s placement of his bins and its response to his request for…
202419425
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.. Total compensation ordered: £500.
202412933
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs to the fence. The landlord’s…
202303263
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated complaint.. Total…
202314748
The Ombudsman found outside jurisdiction, maladministration, service failure in the landlord’s handling of the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a front door,…
202419212
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint…
202333234
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home…
202305317
The Ombudsman found no maladministration, service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about: A parking ticket issued to her…
202217505
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…
202220704
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns…
202223965
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling..
202319514
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repairs to the resident’s bathroom.. Total compensation ordered: £1000.
202227269
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property..
202300366
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and to re-enamel the bath. The resident’s reports of damp. The…
202411539
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the…
202335735
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint..
202212323 Housing association
The Ombudsman found that the landlord offered reasonable redress prior to investigation for both the resident's concerns about staff conduct (a warden who was dismissed following disciplinary action) and its complaint…
202222037
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…
202315481
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns regarding its…
202228963
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.. Total compensation…
202228356
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp, mould and the living room being too cold. This Service has also…
202343788
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. The Ombudsman…
202348597
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for a full kitchen replacement.…
202309583
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint.. Total compensation ordered: £75.
202324322
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with the drainage at the…
202337962
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at the property. The resident’s reports of her…
202216023
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of pests in the property..
202218714
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling..…
202331840
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: damp and mould in the property. a rent review in February 2024. lost or stolen personal possessions…
202207907
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB).. Total…
202314012
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the property, including damp and mould. The…
202223017
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The resident’s reports she was told the…
202324732
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other…
202300170
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered the landlord’s…
202205025
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related complaint..
202324737
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £600.
202209106
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of the property being excessively cold.. Total compensation ordered: £700.
202321467
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating…
202300466
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling of the associated…
202214143
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom extractor fan. Repairs to the front…
202228914
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the…
202219085
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s…
202229662
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlords: Delays in providing requested information for the sale of the property. Complaint handling.. Total…
202219590
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s concerns about…
202212799
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of damage to the building, paving, and the management company’s response. The…
202201987
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman has also considered the landlord’s record…
202122848
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s…
202203396
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord's response to the resident's concerns about the condition of the property following a mutual exchange. The landlord's…
202214582
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). The…
202219419
The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has…
202127097
The Ombudsman found severe maladministration in the landlord’s handling of : The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint..…
202210881
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Formal complaint.. Total compensation…
202206081
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent management…
202201611
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. Response to…
202128598
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling.. Total compensation ordered:…
202205664
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of:.
202217519
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated the landlord’s record…
202220651
The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to the resident’s reports of poor quality works and delays to his bathroom renewal. The landlord’s lack of communication in…
202306033
The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.. Total compensation ordered:…
202206249
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £100.
202123879
The Ombudsman found maladministration in the landlord’s handling of : how the landlord responded to the resident’s reports of antisocial behaviour. the landlord’s decision to change the age restrictions on the scheme..…
202216070
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB)..
202211133
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for fence repairs and replacement.. Total compensation ordered: £150.
202117853
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the…
202010595
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be re-housed. The…
202014269
The Ombudsman found service failure, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has also…
202215767
The Ombudsman found no maladministration, service failure in the landlord’s handling of the information provided by the landlord at the start of the tenancy with respect to the service charges. The landlord’s complaints…
202122425
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for minor adaptations to the resident’s kitchen by an…
202202414
The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s response to the resident’s…
202118128
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a number of repairs at the resident’s home.. Total compensation ordered: £700.
202213764
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.. Total compensation ordered: £600.
202122124
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Offer of reimbursement (amount) to the resident for the service charge of the communal light and power. Response to the resident’s…
202127848
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm.…
202113014
The Ombudsman found maladministration in the landlord’s handling of : The level of compensation offered by the landlord for its handling of the resident’s reports of noise from a neighbour’s water system. The landlord’s…
202107651
The Ombudsman found service failure in the landlord’s handling of : The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint handling..
201910641
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s…
202008282
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded…
201902700
The Ombudsman found service failure in the landlord’s handling of : the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard of grounds maintenance; and the landlord’s…
202004070
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour..
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