Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 96 published decisions.
Places for People Group Limited's maladministration rate (93%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202347611 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pests and mites. We have also investigated the…
202406088 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Management of the resident’s building and estate. Complaint handling. Our decision (determination) We found: Maladministration in the…
202507065 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.. Total…
202448943 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould. Complaint…
202340632 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to: Damp and mould at the property. The resident’s complaint. Our decision…
202429127 Housing association
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Request to replace the shower. We have also…
202327952
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould from May 2024..
202435397
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also investigated the landlord’s…
202423085
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The resident’s concerns about incorrect…
202441700
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports of mice in her property.…
202438823
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the…
202426227
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about CCTV cameras and a security light…
202324903
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property..
202405073
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.. Total compensation…
202438388
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint..
202416696
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.. Total compensation ordered: £400.
202417838
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.. Total compensation ordered: £100.
202341268
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports…
202332149
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: reports made about the resident’s placement of his bins and its response to his request for…
202419425
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.. Total compensation ordered: £500.
202412933
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs to the fence. The landlord’s…
202303263
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated complaint.. Total…
202314748
The Ombudsman found outside jurisdiction, maladministration, service failure in the landlord’s handling of the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a front door,…
202419212
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint…
202333234
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home…
202305317
The Ombudsman found no maladministration, service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about: A parking ticket issued to her…
202217505
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…
202220704
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns…
202223965
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling..
202319514
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repairs to the resident’s bathroom.. Total compensation ordered: £1000.
202227269
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property..
202300366
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and to re-enamel the bath. The resident’s reports of damp. The…
202411539
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the…
202335735
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint..
202222037
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…
202315481
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns regarding its…
202228963
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.. Total compensation…
202228356
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp, mould and the living room being too cold. This Service has also…
202343788
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. The Ombudsman…
202348597
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for a full kitchen replacement.…
202309583
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint.. Total compensation ordered: £75.
202324322
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with the drainage at the…
202337962
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at the property. The resident’s reports of her…
202216023
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of pests in the property..
202218714
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling..…
202331840
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: damp and mould in the property. a rent review in February 2024. lost or stolen personal possessions…
202207907
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB).. Total…
202314012
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the property, including damp and mould. The…
202223017
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The resident’s reports she was told the…
202324732
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other…
202300170
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered the landlord’s…
202205025
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related complaint..
202324737
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £600.
202209106
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of the property being excessively cold.. Total compensation ordered: £700.
202321467
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating…
202300466
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling of the associated…
202214143
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom extractor fan. Repairs to the front…
202228914
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the…
202219085
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s…
202229662
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlords: Delays in providing requested information for the sale of the property. Complaint handling.. Total…
202219590
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s concerns about…
202212799
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of damage to the building, paving, and the management company’s response. The…
202201987
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman has also considered the landlord’s record…
202122848
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s…
202203396
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord's response to the resident's concerns about the condition of the property following a mutual exchange. The landlord's…
202214582
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). The…
202219419
The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has…
202127097
The Ombudsman found severe maladministration in the landlord’s handling of : The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint..…
202210881
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Formal complaint.. Total compensation…
202206081
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent management…
202201611
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. Response to…
202128598
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling.. Total compensation ordered:…
202205664
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of:.
202217519
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated the landlord’s record…
202220651
The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to the resident’s reports of poor quality works and delays to his bathroom renewal. The landlord’s lack of communication in…
202306033
The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.. Total compensation ordered:…
202206249
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £100.
202123879
The Ombudsman found maladministration in the landlord’s handling of : how the landlord responded to the resident’s reports of antisocial behaviour. the landlord’s decision to change the age restrictions on the scheme..…
202216070
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB)..
202211133
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for fence repairs and replacement.. Total compensation ordered: £150.
202117853
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the…
202010595
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be re-housed. The…
202014269
The Ombudsman found service failure, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has also…
202215767
The Ombudsman found no maladministration, service failure in the landlord’s handling of the information provided by the landlord at the start of the tenancy with respect to the service charges. The landlord’s complaints…
202122425
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for minor adaptations to the resident’s kitchen by an…
202202414
The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s response to the resident’s…
202118128
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a number of repairs at the resident’s home.. Total compensation ordered: £700.
202213764
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.. Total compensation ordered: £600.
202122124
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Offer of reimbursement (amount) to the resident for the service charge of the communal light and power. Response to the resident’s…
202127848
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm.…
202113014
The Ombudsman found maladministration in the landlord’s handling of : The level of compensation offered by the landlord for its handling of the resident’s reports of noise from a neighbour’s water system. The landlord’s…
202107651
The Ombudsman found service failure in the landlord’s handling of : The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint handling..
201910641
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s…
202008282
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded…
201902700
The Ombudsman found service failure in the landlord’s handling of : the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard of grounds maintenance; and the landlord’s…
202004070
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour..
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