Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Selby District Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202119687 Local authority / ALMO / TMO
The Ombudsman found maladministration by Selby District Council for failing to address reports of damp and mould in the resident's home in a timely manner, causing distress and inconvenience. The landlord was ordered to…
202010596 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Selby District Council in its handling of the resident's reports of antisocial behaviour and noise nuisance. The landlord took reasonable steps including installing sound…
202100356 Local authority / ALMO / TMO
The Ombudsman found service failure by Selby District Council in its response to the resident's reports of ASB and noise nuisance, due to poor communication and failure to consider noise monitoring equipment or…
202002870 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Selby District Council regarding its response to the resident's concerns about a lack of lintels and requests to install them and replace windows. The landlord inspected the…
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