The Ombudsman found maladministration by Selby District Council for failing to address reports of damp and mould in the resident's home in a timely manner, causing distress and inconvenience. The landlord was ordered to apologise, pay compensation, and carry out remedial works.
Orders and recommendations
Apology
The landlord must apologise to the resident for the failings identified.
Within 4 weeks
Compensation
The landlord must pay compensation for the distress and inconvenience caused.
Within 4 weeks
Take specific action
The landlord must carry out remedial works to address the damp and mould.
Within 8 weeks
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
Complaint about damp and mould repairs
Maladministration
The landlord failed to address reports of damp and mould in a timely manner, causing distress to the resident.
The full determination
The full text of this determination is available on the official Housing Ombudsman
website (linked below).
This is a structured summary of a published determination. The official decision is the
authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.
Similar decisions
Other determinations involving Selby District Council or the same complaint category.
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