Westward Housing Group Limited

The landlord offered reasonable redress for its handling of damp and mould. The Ombudsman found service failure in delays requesting a quote and completing works, but these had limited impact. The landlord's £140…

The complaint about the landlord's maintenance of a communal piece of land was not investigated because it concerns a matter subject to ongoing court proceedings with the adjacent landowner, placing it outside the…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of the smell of cannabis from a…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp and mould and the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.. Total compensation ordered: £531.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a management move. Complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the temperature of the water and the water pressure. The associated…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response to the resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in response to the resident’s request. The…

The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage to a garden wall..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling.. Total compensation ordered: £100.