Your Housing Group Limited · Case 202408907 · 17 December 2025
Your Housing Group Limited — case 202408907
The complaint about the landlord's handling of ASB reports against the resident is outside the Ombudsman's jurisdiction because the matters were already determined by a court, which granted an injunction against the resident that remained in effect until April 2025.
Findings by complaint head
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Handling of ASB reports
Outside jurisdictionThe complaint is outside jurisdiction because the matters were determined by a court. The landlord sought an injunction against the resident due to ASB incidents; the court granted an interim injunction on 23 April 2024, which the resident did not contest and which remained in effect until April 2025. As the court issued a decision in which the resident had the opportunity to participate, the Ombudsman has no power to investigate.
The full determination
Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 1-bedroom flat. He has vulnerabilities that are known to the landlord. In February 2024, the landlord was notified of an incident of antisocial behaviour (ASB) involving the resident and his neighbour. What the complaint is about The complaint is about the landlord’s handling of reports of ASB made against the resident.
Our decision (determination) We have found that this complaint is not one we can consider and is outside of our jurisdiction to investigate. Reasons We cannot investigate issues that have already been determined by a court where a judgement on the merits was given, or where the matters before the court were so closely connected to the complaint that they cannot reasonably be separated. In this case, the landlord sought an injunction against the resident due to incidents of ASB.
On 23 April 2024, the court granted an interim injunction. The evidence indicates that the resident did not contest the injunction at a subsequent hearing, and it remained in effect until April 2025. As the court has issued a decision in which the resident had the opportunity to participate, we have no power to investigate the complaint.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.