Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 918 published decisions.
Clarion Housing Association Limited's maladministration rate (85%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202506813 Housing association
Maladministration was found in the landlord's handling of damp and mould due to avoidable delays, gaps in records, and communication shortfalls that delayed works. Service failure was found in complaint handling for…
202538269 Housing association
Service failure in the landlord's handling of a reported wet room leak and associated kitchen ceiling repairs, maladministration in its handling of reports of mould (including delays in assessing the hazard under…
202535807 Housing association
The Ombudsman found the resident's personal data processing concerns were outside its jurisdiction (ICO remit). No maladministration in the landlord's response to reasonable adjustment concerns at tenancy sign-up.…
202404262 Housing association
Maladministration was found in the landlord's handling of the resident's reports of a defective window, which took 191 days against a 28-day policy timeframe with repeated missed appointments and poor communication.…
202532429 Housing association
Maladministration was found in the landlord's handling of reports of a leak (taking 6 months to resolve) and of damp and mould (treatment outside policy timeframe and failure to trace the cause). Service failure was…
202338466 Housing association
The Ombudsman found the landlord offered reasonable redress in its handling of energy efficiency improvement works under the SHDF and in its handling of the complaint. The landlord apologised and offered compensation…
202536326 Housing association
There was maladministration in the landlord's handling of damp and mould due to delays in treating it and associated repairs, and failing to follow through on its commitment to complete outstanding work. There was no…
202324607 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about garden decking (which was correctly determined to be the resident's responsibility, but the landlord failed to respond to…
202534843 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the shower repair (bath and shower rail replaced within timescale, with £50 offered for a communication error), but maladministration in its complaint…
202344178 Housing association
The Ombudsman found maladministration in the landlord's handling of door repairs and of window repairs/extractor fan installation, and service failure in its handling of roof repairs. The landlord offered reasonable…
202348146 Housing association
The Ombudsman did not investigate the landlord's handling of the Section 20 process for major works, as this is better dealt with by the First Tier Tribunal. It found service failure in the landlord's response to the…
202309099 Housing association
The landlord made reasonable offers of redress which resolved errors in its handling of repairs (damp and mould, internal/external walls, security) and its complaint handling. There was service failure in the landlord's…
202417879 Housing association
The complaint about whether fire protection charges were necessary was found outside jurisdiction. Regarding the resident's service charge queries, the landlord unreasonably delayed its responses but acknowledged the…
202413054 Housing association
The Ombudsman found reasonable redress in the landlord's handling of sinkhole repairs and its complaints handling. The landlord acknowledged delays, offered £650 compensation across its complaint responses, and…
202322687 Housing association
The landlord was found responsible for reasonable redress in its handling of the resident's reports about a fence repair and related tree issues, and in the associated complaint handling. The landlord acknowledged…
202317028 Housing association
The Ombudsman found no maladministration in the landlord's handling of health and safety concerns about a communal wall and shed doors, but found maladministration in its handling of poor communal cleaning and failure…
202533037 Housing association
Service failure was found in the landlord's handling of the resident's request to install a CCTV camera, due to delays responding to police emails, record-keeping failures, and failure to advise how the resident could…
202533699 Housing association
Maladministration was found in the landlord's handling of the disposal of the resident's personal belongings stored in an internal shed. The landlord failed to demonstrate compliance with its Abandoned Goods Policy and…
202344005 Housing association
The Ombudsman found maladministration by Clarion Housing Association in its handling of the resident's reports of dog mess on communal carpets, as it failed to take reasonable steps to clean the carpets despite multiple…
202344007 Housing association
The Ombudsman did not investigate the complaint about repairs to a communal door because it was outside jurisdiction. The broken door was in a different block on the same estate and did not affect the resident's…
202340234 Housing association
The Ombudsman found reasonable redress in the landlord's handling of repairs to communal bin store lighting and in its complaint handling. The landlord completed repairs outside its policy timeframe and issued complaint…
202415919 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a request to install a cat flap and in its handling of the associated complaint. The landlord identified its communication errors, recognised delays…
202417696 Housing association
The Ombudsman found service failure in the landlord's response to a rodent infestation, its handling of damaged belongings, its response to requests for alternative accommodation, and its response to concerns about a…
202348372 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of a sewage leak, where the landlord offered £700 compensation and referred the resident to its liability insurer. It found…
202344571 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about tree maintenance and in its handling of the complaint. The landlord took appropriate steps in line with its policy when…
202337325 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's new build defect repairs and complaint handling. Although the landlord caused unreasonable delays and communicated poorly, it…
202338562 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the condition of his garden, as the landlord conducted two reasonable inspections and determined the garden was safe…
202344570 Housing association
Maladministration found in handling of repairs (uncompleted works, conflicting advice on bathroom/kitchen replacement, poor records) and ASB (unsympathetic communication, conflicting crime reference instructions). Data…
202405844 Housing association
The Ombudsman found reasonable redress regarding the landlord's handling of sewage leaks and damaged flooring, as the landlord offered appropriate compensation (£200 and £300 respectively). However, it found service…
202400983 Housing association
The Ombudsman found maladministration by the landlord in how it dealt with the resident's reports of a neighbour feeding wildlife, as it incorrectly assumed the matter was resolved, failed to follow up reports over a…
202447436 Housing association
The Ombudsman found maladministration by Clarion Housing Association in its response to a leaseholder's request for further information about her service charges. The landlord's explanations about repairs, building…
202348329 Housing association
The Ombudsman found service failure in the landlord's handling of repairs to a communal lift, which repeatedly broke down and where the landlord failed to respond within its 24-hour emergency timescale on some occasions…
202401327 Housing association
The Ombudsman found reasonable redress in the landlord's handling of concerns about staff conduct, as it appropriately investigated and offered £50 compensation for failing to provide more information in its stage 1…
202444545 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a roof leak, damp and mould and associated repairs, and in its handling of concerns about the condition of the windows, due…
202409517 Housing association
The landlord failed to amend the resident's direct debit causing further arrears, provided inadequate support and insensitive handling, and mishandled the escalation of her complaint. However, it took proportionate…
202332524 Housing association
The Ombudsman found maladministration by Clarion Housing Association in its handling of boiler repairs and its complaint handling. While the landlord acted reasonably in following its staff safety policy and arranging…
202444624 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's property, including a roof leak, damp and mould, windows, back door and a hole in the wall, because it failed to complete…
202406853 Housing association
The Ombudsman found service failure in the landlord's handling of a recurring damp and mould problem and the associated complaint. The landlord failed to demonstrate it followed its damp and mould policy in completing…
202404059 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for tenancy sustainment support, reports of no smoke or CO alarm, and reports of unannounced visits, plus service failure in…
202408346 Housing association
The Ombudsman found service failure in the landlord's handling of reports about a sewage leak and associated repairs, and in its handling of the resident's reimbursement for a temporary move. It found reasonable redress…
202526155 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould and associated repairs, due to avoidable delays, failure to follow its LCDM policy, and inability to evidence how it concluded rooms…
202409479 Housing association
The Ombudsman found reasonable redress by the landlord in how it dealt with the resident's reports of a communal lift fault, a blocked bathroom drain, and the complaint. The landlord apologised for delays, took…
202413115 Housing association
There was service failure in the landlord's handling of the resident's queries and concerns about her service charges, as its explanations did not fully address her queries and it gave inaccurate advice regarding the…
202526950 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a leaking toilet, which took 14 months to fully resolve due to delays in determining repair responsibility, a missed…
202405951 Housing association
Service failure was found in the landlord's response to the resident's request for rent and service charge information. The landlord delayed providing service charge actuals, failed to obtain sufficient supporting…
202312961 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise from the flat above, as it failed to deliver on commitments made in its stage 1 response (installing flooring and…
202315824 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise nuisance, including failure to consider the full range of interventions, poor communication and record keeping, and…
202319759 Housing association
The Ombudsman found maladministration in the landlord's handling of garden drainage issues and damage caused during garden repair works, service failure in its handling of communal land issues, and reasonable redress…
202412913 Housing association
The Ombudsman found no maladministration in the landlord's handling of staff conduct concerns, reasonable redress for its handling of streetlight brightness and damp and mould reports, service failure in its handling of…
202406312 Housing association
The landlord was found to have maladministration for its handling of a leak from the communal roof and associated repairs to the bathroom and hallway ceilings. The roof repair was completed 5 months after the initial…
202501544 Housing association
The Ombudsman found no maladministration in the landlord's handling of leaks, damp and mould, and repairs to windows, a door and an extractor fan. It found reasonable redress for the landlord's handling of ASB reports…
202304992 Housing association
The landlord was found responsible for maladministration in its handling of the resident's service charge queries due to delays in providing requested information and accounts, and for service failure in its complaint…
202345190 Housing association
The landlord made a reasonable offer of redress which satisfactorily resolved the resident's complaint about its response to reports of damp and mould and its complaint handling. The landlord's decision not to carry out…
202501917 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's request to remove or repair the bedroom flooring, due to significant delay and failure to progress the repair, and reasonable redress in…
202331555 Housing association
The landlord was found to have committed maladministration for repeatedly charging the resident a service charge when it had no right to do so, as the tenancy agreement made no provision for it and the VOA had not…
202513680 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of leaks, damp and mould, reasonable redress in its handling of a blocked sink, and service failure in its handling of the complaint. The…
202337420 Housing association
The Ombudsman found reasonable redress in the landlord's offer of compensation for its handling of the resident's mutual exchange and in its handling of the associated complaint. The landlord identified its failings,…
202341323 Housing association
The complaint about damp and mould was outside jurisdiction as it had not exhausted the landlord's complaints procedure. The landlord offered reasonable redress for its handling of damage to personal belongings and for…
202530136 Housing association
The Ombudsman found service failure in the landlord's handling of drainage issues (with unreasonable delays and failure to follow through on commitments) and maladministration in its handling of damp in the kitchen…
202429084 Housing association
The Ombudsman found reasonable redress in the landlord's response to ASB reports (with £100 offered for a missed closure letter), no maladministration in its handling of the CCTV request, and service failure in…
202525292 Housing association
Maladministration found in the landlord's response to rat infestation reports (no timely effective action over 7 months) and in complaint handling (delays, failure to progress escalation, unanswered elements). Ordered…
202530773 Housing association
The landlord was found to have maladministration in its response to the resident's reports of damp and mould, due to delays, inaction, misdiagnosis and lack of urgency given household vulnerabilities. The complaint…
202405024 Housing association
The landlord made an offer of reasonable redress which resolved its failures in handling repairs and the associated complaint. It failed to follow through on repairs after a cyber-security incident lost jobs, and was…
202340660 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's succession application and the associated complaint. While the landlord's succession decision aligned with its policy, there were…
202343079 Housing association
The Ombudsman found reasonable redress in the landlord's handling of heating, hot water and shower repairs, where the landlord acknowledged failures and offered an appropriate remedy. It found maladministration in the…
202319637 Housing association
Maladministration was found in the landlord's handling of damp, mould and excess cold due to repeated delays in inspections and repairs, missed appointments and a lack of learning from complaints. Service failure was…
202526532 Housing association
The Ombudsman found the discrimination complaint outside jurisdiction (better dealt with by a court), service failure in the landlord's response to reports of cannabis use by neighbours (failure to advise on required…
202335942 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of antisocial behaviour and the associated complaint. The landlord recognised its communication failures and delays, took…
202333655 Housing association
Severe maladministration in response to leaks, damp and mould and the kitchen renewal request; maladministration in asbestos removal handling and complaint handling; reasonable redress for boiler repairs. A vulnerable…
202340792 Housing association
The landlord was found responsible for service failure in handling property-related repairs (delays beyond its 28-day policy), maladministration in communal cleaning (poor contractor management and ~11 month delay to…
202324653 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s administration of service charges for major works. We have also…
202441915 Housing association
Maladministration in the landlord's response to damp and mould reports due to inconsistent surveys, delayed works and missed appointments leaving the household exposed for a protracted period. Service failure in…
202444105 Housing association
The Ombudsman found maladministration, reasonable redress, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of repairs to the windows. We have also considered the…
202416534 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of reports about the heating system. We will also look at the landlord’s handling…
202316556 Housing association
The Ombudsman found service failure in the landlord's communication with the resident during its handling of recurring ASB, including repeated failures to provide updates, share the injunction order, and maintain…
202312346 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports about cracks on an external wall. complaint. Our…
202403373 Housing association
The Ombudsman found reasonable redress, no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s: Handling of the resident’s reports of anti-social…
202404850 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s request to be removed from her joint tenancy and liability for…
202440753 Housing association
The Ombudsman found reasonable redress for the landlord's handling of heat pump efficiency concerns and the solar panel request, maladministration for its handling of cavity wall insulation concerns and its complaint…
202419349 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to her boiler and her request to have the…
202413477 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found: Service failure in the landlord’s handling…
202318147
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to…
202313846 Housing association
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlords: Handling of door and floor repairs. Complaint handling. Our decision (determination) We…
202413469 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Requests for information about service charges. Associated…
202408179 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of ASB.…
202501909 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, no maladministration in the landlord’s handling of The landlord’s handling of the adaptation and extension of the resident’s new…
202416573 Housing association
The Ombudsman found reasonable redress, maladministration, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) We have found that: There was reasonable redress in…
202346198 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports of leaks and associated damp and mould in the property. We have also…
202215163 Housing association
The Ombudsman found no maladministration in the landlord's handling of building defects (fire safety and draught works), as the landlord was not responsible for the defects but communicated appropriately and recognised…
202442644 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's recurring drainage issues and handling of associated repairs, as it failed to fully address the detriment caused and did not evidence…
202417630 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about the back garden condition at let (prolonged delays in clearance works), maladministration in its handling of fencing…
202437769 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports and concerns about various repair issues. Our decision We have not investigated the resident’s…
202447751 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of The landlord’s handling of the resident’s request for a pathway over the communal lawn. We have also…
202421190 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's garden fence, which took almost a year (January to December 2024) against a 28-day policy timeframe, with delayed…
202403215 Housing association
The Ombudsman found no maladministration, maladministration in the landlord’s handling of Our decision (determination) There was no maladministration in the landlord’s handling of: The resident’s report that staff…
202506259 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of adaptations. We have also…
202429364 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the: resident’s reported damp and mould in his property. pest proofing, drains…
202425587 Housing association
There was maladministration in the landlord's handling of a request for loft insulation to be upgraded, as it failed to communicate appropriately, investigate the potential excess cold hazard, and consider the…
202424542 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlords handling of: The resident’s report of uneven paving in the rear garden. The associated…
202323260 Housing association
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlord’s lack of investment in the resident’s estate. The landlord’s complaint handling. Our decision (determination) There…
202513639 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration, outside jurisdiction, reasonable redress in the landlord’s handling of The suitability of the property. The condition of the property at…
202338846 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the communal lift. We have also investigated the…
202505645 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about how the landlord dealt with her reports of ASB. We have also considered…
202416331 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of how the landlord responded to: Reports of damp and mould. The associated complaint. Our…
202511221 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks, damp and mould, and in its complaint handling. Two of three leaks remained outstanding at the time of investigation,…
202320850 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries about her service charge, specifically a request for a breakdown of the costs. Our decision…
202313062 Housing association
The Ombudsman found reasonable redress in the landlord's handling of communal door repairs, an overgrown oak tree, communication, and complaint handling. The landlord acknowledged its failures, offered £650 compensation…
202420000 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found that: There was service failure in the landlord’s handling of…
202334155 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the required repairs to the communal door. Our decision (determination) The complaint was…
202416613 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also…
202339137 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of; the resident’s reports of various repairs required to the…
202311901
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the…
202342275 Housing association
The Ombudsman found maladministration in the landlord's handling of aids and adaptation recommendations and of various repairs and maintenance issues, and service failure in its complaint handling. It ordered the…
202509922 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) We have found: Reasonable redress in the landlord’s…
202508522 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of temporary accommodation payments. We have also investigated the landlord’s…
202500409 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Communication with the resident about repairs and remedial works.…
202433896 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of snags, defects and issues in his…
202432466 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: The resident’s ASB reports. The associated complaint.…
202427653 Housing association
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord failed to meet its policy timeframe commitments both at stage 1 and stage…
202407044 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs required to a retaining…
202410434 Housing association
There was maladministration in the landlord's handling of reports of antisocial behaviour due to failure to investigate reports relating to one neighbour, failure to carry out a risk assessment, and a considerable delay…
202442254 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould at the property. The associated complaint. Our decision…
202424933 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Condensation, damp and mould. Damaged plaster. We have also considered…
202416211 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of fire safety concerns. We have also considered the landlord’s…
202342861 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Queries about his service charges and…
202342416 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of the: Reasonableness of the resident’s service charge and level of increase from April…
202335583 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of missed appointments. We have also investigated the…
202335065 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Response to the resident’s concerns about having…
202323759 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about garden maintenance. Response to reports of a…
202323256 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about updating her parking…
202450956 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress, no maladministration in the landlord’s handling of The landlord’s handling of: The resident’s reports of antisocial…
202432689 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. The resident’s housing arrangements. We have also investigated…
202339075 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about insulation. Our decision (determination) The complaint was resolved with intervention. We have…
202428301 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to the heating system. Handling of reports of damp…
202441327 Housing association
The landlord's handling of the resident's request to relocate a storage heater amounted to reasonable redress, as it relied on professional advice, offered reasonable alternatives and offered compensation for a…
202418621 Housing association
The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of Our decision (determination) We have found that there was maladministration in the landlord’s handling…
202346216 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of water…
202340917 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of queries about actual service charges for tax year 2021 to…
202340672 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for explanation of the service…
202336251 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to: A window repair. A pest infestation. We have also investigated the landlord’s…
202311046 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour. Handling of the associated…
202315352 Housing association
The landlord delayed completing repairs to the resident's external wall for almost 21 months, contrary to its 28-day policy timeframe, and failed to communicate appropriately, constituting service failure. Its complaint…
202428853 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We found there was: Reasonable…
202330826 Housing association
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of how the landlord handled: a report of a burst pipe the subsequent repairs the resident’s…
202428538 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: Handling of repairs. Response to the resident’s request for…
202433180 Housing association
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of how the landlord handled: the service charge query the resident’s complaint Our decision (determination) We found there was…
202427803 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of The landlord accepted failings in its handling of the resident’s complaints. It…
202422633 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of concerns with the location of a parking bay. How the…
202343847 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of pest activity and associated repairs, due to uncertainty about required pest-proofing works, poor record-keeping, and delays…
202421608 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The resident’s complaint about rent payments is not within our jurisdiction. We have made orders for the…
202413791 Housing association
The Ombudsman found maladministration in the landlord's handling of the void standard of the property and associated repairs, as the property did not meet lettable standard at the start of the tenancy, repairs took an…
202316391 Housing association
There was maladministration in the landlord's response to the resident's service charge queries due to its failure to provide requested service charge invoices and lack of communication. The landlord made a reasonable…
202408708 Housing association
The Ombudsman found service failure, reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of repairs to address: A banging noise…
202348465 Housing association
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: Compensation for the loss of heating. Bathroom repairs.…
202334818 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of repairs and reports of subsidence to the property. We have…
202315456 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents request for information about the keys given to him. Our decision (determination) The complaint was resolved…
202429668 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks. Damp and mould. We…
202317700 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s…
202313988 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of a bathroom leak and the associated repairs. We have also investigated the…
202424563 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for adaptations at the property. We…
202413403 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s move to a new property. We have also…
202410423 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about her service charges. How the landlord…
202429796 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of communal repair issues. How the landlord handled the complaint. Our…
202346187 Housing association
The Ombudsman found service failure in the landlord's response to damp and mould and window repairs, due to unreasonable delays in arranging a survey and completing works, failure to consider the resident's…
202502504 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about fire safety remedial works and…
202346533 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to reports of the condition and safety of the resident’s…
202343145 Housing association
The Ombudsman found service failure, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of reports of ASB. We have also investigated the landlord’s…
202412747 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of how the landlord handled the resident’s: application for a management transfer…
202324668 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the heating and hot water…
202322878 Housing association
The Ombudsman found maladministration in the landlord's response to window repairs due to unreasonable delays in replacing a rear bedroom window that was not compliant with building regulations for fire safety, and poor…
202417054 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of antisocial behaviour (ASB). We have also investigated the…
202427114 Housing association
Maladministration was found in the landlord's handling of a persistent leak, which it delayed over a year to resolve after promising window replacement and balcony works in October 2023, with poor record-keeping and…
202449258 Housing association
The Ombudsman found maladministration in the landlord's handling of complex repairs to the resident's property, which remained outstanding more than 2 years after being reported. The landlord's complaint handling was…
202347247 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of how the landlord handled: reports of damp and mould, and the associated repairs the resident’s complaint…
202440508 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We have found that: There was…
202327224 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about his service charges, including: Whether the costs are reasonable. How the costs are divided.…
202327274 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of door and window issues. concerns…
202413276
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns about service charges for: Ground…
202342880 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, mediation settlement, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a leak into her bathroom. We…
202444890
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has…
202334258 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Requests for information about the service…
202327698 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns the parking scheme went against the terms of the lease.…
202430316 Housing association
The Ombudsman found maladministration in the landlord's handling of kitchen repairs, which remained unresolved 22 months after being raised, with the landlord exceeding its repairs timescales, failing to act on…
202442614
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s hot water supply.. Total compensation ordered: £200.
202413104 Housing association
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress into the property. We have also…
202321530
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the property when she moved in..
202340162
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its…
202323546
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint..
202333013
The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.. Total…
202443190
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like substance throughout the…
202418132
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint..
202403493
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to a brick storage shed.. Total compensation ordered: £100.
202402062
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of repairs to the kitchen…
202347689
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s…
202452033 Housing association
Severe maladministration was found in the landlord's handling of the resident's reports of loss of heating and hot water and its decision not to replace all radiators, due to delayed responses, failure to apply its…
202443991
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.. Total compensation ordered: £350.
202302724
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised…
202426448
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated…
202438074
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.. Total compensation ordered: £920.
202316810
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s complaint handling.. Total compensation ordered: £100.
202321417
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Roof leaks and associated mould. The associated complaint..
202424751
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom…
202336711
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint handling..
202447149
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould at the resident’s property..
202406013
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..
202427244
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.. Total compensation ordered: £350.
202219860
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident.…
202430240
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: rehousing requests. associated complaint.. Total compensation ordered: £350.
202343596
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint.. Total compensation ordered: £800.
202421255
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement windows and related consultation…
202401899
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that the condition of her…
202334429
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage to her property. The Ombudsman has also…
202328170
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We…
202413120
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint.. Total compensation ordered: £100.
202416025
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.. Total compensation ordered: £1350.
202423789
The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s handling of the installation of an intercom system. We have also considered…
202423108
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation…
202420892
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of flooding in his property.. Total compensation ordered: £433.
202311492
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about…
202226928
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered…
202425493 Housing association
The Ombudsman found that the landlord made reasonable redress for its failures in handling the resident's reports of ASB from her neighbour, including delays in progressing the ASB case, record keeping failures, and…
202444359
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park…
202419523
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.. Total compensation ordered: £400.
202415814
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.. Total compensation ordered: £200.
202347323
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The…
202422247
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…
202438888 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour, including failure to complete a risk assessment, lack of empathy, delayed action, poor communication…
202438681 Housing association
The Ombudsman found that the landlord's offer of £1,950 compensation constituted reasonable redress for its delayed and inadequate response to the resident's reports of damp and mould in his shared-ownership property,…
202420670
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident concerning the letting condition and her repairs reports.. Total compensation ordered: £400.
202338200
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and mould and…
202444733 Housing association
Service failure was found in the landlord's response to the resident's concerns about works completed in 2019 due to an unnecessary delay of 11 months in clarifying the works were linked to a Section 20 charge, which…
202340920 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's service charge account or concerns about communal cleaning. However, the landlord's complaint handling was delayed (stage 1…
202447855
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202439386
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202340685
The Ombudsman found maladministration in the landlord’s handling of the landlord's removal of the resident’s belongings..
202320116
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of her child’s bedroom. The…
202233701
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and…
202439414 Housing association
The Ombudsman found service failure in the landlord's handling of a temporary move following a rat infestation (its internal compensation was broadly sufficient but it overlooked some adverse impacts), maladministration…
202313861
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the…
202308983 Housing association
The Ombudsman found service failure in the landlord's response to the resident's service charge query due to inconsistent and incomplete communication, ordering £250 compensation. It found the landlord's offer of £400…
202424276 Housing association
Maladministration found in the landlord's handling of temporary accommodation following a leak, including failure to properly investigate a reported gas leak/smell, unreasonable delay responding to damp and mould…
202402709
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate staff…
202424212
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the…
202308049
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s staff. the reports about the handling and…
202419596 Housing association
The landlord acted appropriately and within a reasonable timeframe to resolve a garden leak, and its offer of £100 compensation for communication delays was reasonable redress. However, there was service failure in the…
202425093
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour (ASB). This…
202342516
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to the kitchen. The resident’s reports of damp…
202431663
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of the…
202340358
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the structural safety of the property. We have also considered the landlord’s complaint…
202435416
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric cabling.
202441230 Housing association
Severe maladministration found in the landlord's handling of the resident's concerns about water quality at the property, involving repeated ineffective repairs, delayed water testing (133 weeks after first report),…
202446846
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and…
202432728
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to the…
202432103
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.. Total…
202422759
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to a damp and mould problem and related repairs..
202433894
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s request for…
202324619
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of damaged paving in a communal area. Response to her…
202427773
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request for adaptations at her property. The associated…
202333219
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: Repairs to the balcony door. Complaint handling..
202437909
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of reports of a bed bug infestation. Complaint handling..
202422421
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the landlord did not properly consider her…
202306492
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in heat loss and high…
202436394
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The resident’s…
202234940
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility.…
202428334
The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns the complainant raised about this..
202421853
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered the landlord’s complaint…
202306683 Housing association
The Ombudsman found maladministration by the landlord in its handling of the resident's request for information on how the service charge is calculated, due to repeated delays, failure to liaise with the managing agent,…
202434138
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of asbestos, damp and mould.. Total compensation ordered: £1315.
202302666
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service…
202413823
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A leak from the wet room and a leak in the hallway at the resident’s property. The associated complaint..…
202437796
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs following a burst water pipe.. Total compensation ordered: £1550.
202421320
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The Ombudsman has also considered the…
202323439
The Ombudsman found severe maladministration, service failure, maladministration, no maladministration in the landlord’s handling of the landlord's response to the resident's: reports of damage to personal belongings…
202307308
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the…
202330554
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level of…
202325768
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint..
202321424
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint..…
202320486
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance.. Total compensation ordered: £700.
202314809
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Service charge queries. Reports of poor cleaning in the communal areas. Associated complaint.. Total…
202312957
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of draughts through gaps around her front door. Complaint.. Total compensation…
202300316
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident's service charge queries. The complaint..
202417330
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance from her neighbours’…
202324161
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint handling.. Total compensation…
202333293
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of rodents in the property..
202425422
The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following…
202322054
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint handling and offer…
202419009
The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling..
202331357
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A service charge refund. Report of lack of service provision.…
202421448
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports about damp and mould. The landlord’s handling of the resident’s reports about the condition of the…
202404306
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to replace all the subfloor tiling in the property..
202331868
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. At the time of the…
202426879
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has also…
202314249
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated…
202321214
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint..
202308353
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated complaint..
202346766
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns while he was…
202425097
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns about the condition of his…
202415386
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot water. Lift repairs.…
202401217
The Ombudsman found no maladministration, maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s…
202339109
The Ombudsman found maladministration in the landlord’s handling of the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account..
202317990
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a fence. Response on communication preferences..…
202303877
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about his rent account..
202303875
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The resident’s decant. The Ombudsman has also investigated…
202312895
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of :.
202318192
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
202310607
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused by contractors. The…
202228885
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered…
202313687
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated complaint..
202410568
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen…
202425929
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs to the…
202323617
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the communal intercom system.…
202419919
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and mould and delays in…
202419465
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be moved.. Total compensation ordered: £100.
202322273
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s…
202320967
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of : the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the…
202309520
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate the landlord’s complaint handling.. Total…
202302489
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him from a…
202326450
The Ombudsman found no maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom…
202231456 Housing association
The Ombudsman found service failure in the landlord's handling of compensation following a complaint, as it repeatedly told the resident she was in arrears due to a miscalculation, chased her for arrears causing…
202315657
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of defects.. Total compensation ordered: £540.
202120114
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the landlord’s complaint…
202414657
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman has also considered the…
202330464
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We have also investigated the landlord’s…
202302863
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint.. Total compensation…
202326316 Housing association
The landlord was found to have maladministration in its handling of a recurring leak and follow-on ceiling repairs, which were delayed outside published timescales leaving the resident with an incomplete bathroom…
202316149
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise…
202320638
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof…
202313197 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of an insect infestation (14-month delay), its request for support with rent arrears, and its complaint handling, and…
202309690
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint..
202231118
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal door.. Total compensation ordered: £550.
202413355
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown…
202318587
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The…
202231720
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord's handling of: The resident’s reports of damp and mould in the property.…
202314060
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered…
202320826
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage relating to…
202333661
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for it to remove…
202231388
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling..…
202323615
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint..
202322286
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for a management transfer.. Total compensation ordered: £50.
202331458
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.. Total compensation ordered: £400.
202312929
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of cannabis use in the building. The…
202216394
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his property. For information relating to his property. The…
202316614
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s complaint handling..
202317177
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s…
202403556
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also considered the landlord’s complaint…
202302119
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to…
202410369
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and…
202320698
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about service charges..
202315710
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The…
202313919
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling…
202310206
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.. Total compensation ordered: £250.
202306182
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has…
202306144
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to…
202304898
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Report of a leak. Associated complaint.. Total compensation ordered: £100.
202304542
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. A lean-to. Her concerns about a…
202232251
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident about: Draughty windows and doors. Damp and mould..
202231359
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated car parking spaces. The…
202225646
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's reports about low boiler and water pressure in the property..
202212143
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident about: A claim for a fall. Entry fobs. Staff conduct. Its complaint…
202446514 Housing association
The Ombudsman found service failure in the landlord's handling of subsidence and cracks (delays in progressing works and poor communication), severe maladministration in its response to leaks, damp and mould (no…
202234694
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the property’s front door. Complaint handling..
202217128
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct of contractors.…
202317755
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the…
202401797
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the…
202311551
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of drainage problems..
202306996
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response to the…
202233450
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a replacement front door.. Total compensation ordered: £550.
202223711
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports of ants at the property.. Total…
202314967
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of : The landlord's handling of the resident's concerns about the condition of the property when let. The…
202307943
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered the landlord’s complaint…
202312013
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman…
202319186
The Ombudsman found reasonable redress in the landlord’s handling of reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays..
202345971
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak at the rear of the resident’s building..
202231459
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his son…
202412825
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the…
202405178
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also considered the landlord’s complaint…
202231267
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports…
202327139
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). This report has also…
202419433
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer..
202401269
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also…
202339714
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The associated…
202314235
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident concerning its handling of repairs to the front door.. Total compensation ordered: £100.
202305040
The Ombudsman found service failure in the landlord’s handling of the landlord’s management of parking on the resident’s estate..
202233485
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s complaints…
202314308
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request to alter her tenancy. Response to the…
202304724
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s…
202302952
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff conduct. The…
202302201
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens and replace fencing damaged by the fallen…
202232285
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion heater, and trickle…
202312853
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds.…
202226322
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
202302128
The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24,…
202343292
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property.…
202303921
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.. Total compensation ordered:…
202332494
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s communication…
202303913
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The associated…
202414154
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint..
202209035
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The Housing Ombudsman has also considered…
202337611
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a…
202313537
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of the associated…
202413672
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
202340783
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics.. Total compensation ordered: £1765.
202331225
The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs..
202222519
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…
202118676
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of court fees in…
202310522
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has also considered the landlord’s complaint…
202311909
The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The…
202345917
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports regarding various repair issues at her property.…
202324940
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.. Total compensation ordered: £600.
202408018
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman has also…
202326870
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about staff conduct during a telephone call..
202318286
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot water in the property. Complaints.. Total compensation…
202305122
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint..
202222119
The Ombudsman found maladministration, mediation settlement, reasonable redress, service failure in the landlord’s handling of the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace.…
202403710
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
202307928
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the…
202304995
The Ombudsman found severe maladministration, service failure, maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s report of repairs…
202334330
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Request for her windows to be replaced. Request…
202225302
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £800.
202212172
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
202222643
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about parking enforcement at her scheme.. Total compensation ordered: £100.
202315004
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour (ASB).. Total compensation…
202232021
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information about her rent…
202220337
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has also considered the landlord’s complaint handling..…
202405437
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the landlord’s complaint handling..
202320209
The Ombudsman found service failure, no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: the resident’s concerns about the property condition at the…
202222847
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social…
202307268
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at her property. The resident’s…
202301476
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas leak. This Service has also considered the landlord’s:…
202226466
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to…
202301285
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her subsequent…
202403888
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. The associated complaint handling. The…
202346798
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.. Total compensation ordered: £450.
202234702
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. The replacement of her property’s…
202219905
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint.. Total…
202305675
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required to windows. The Ombudsman has…
202230637
The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to succeed…
202221519
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: reports of damp and mould in the property. placing the resident in temporary accommodation during the planned repairs. The…
202303330
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about a lack of services charged for but…
202344118
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of the complaint.. Total compensation ordered:…
202339804
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlords handling of the residents reports of damp and mould at her property and the associated repair works.…
202338682
The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the associated…
202327179
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending without a scheduled…
202225583
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for an urgent…
202322298
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The condition of a property at the start of the tenancy. The adequacy of the heating…
202313298
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The communication to the resident about parking space availability and permits at the resident’s housing…
202307668
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to her roof following a leak. The resident’s associated complaint..…
202325106
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. Handling of…
202212254
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s…
202305546
The Ombudsman found maladministration in the landlord’s handling of repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property..
202221917
The Ombudsman found mediation settlement in the landlord’s handling of : The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The…
202211561
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour..
202228003
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its offer of compensation. The…
202214511
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and…
202219645
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within the property; The resident’s associated…
202327436
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due to having no gas supply.…
202334904
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp and mould in the property. The…
202224938
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The resident’s reports of deterioration to the…
202307103
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection of the…
202213014
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlords handling of the defects to the residents property. The landlords handling of the defects to the residents…
202302704
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Handling of window defects. Response to the resident’s reports of noise from…
202307339
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s reports…
202308878
The Ombudsman found maladministration in the landlord’s handling of how the landlord handled the resident’s request to assign her tenancy to her daughter.. Total compensation ordered: £1000.
202334682
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred.…
202313883
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roof repairs, condensation and cold..
202308660
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The residents request to be rehoused. The complaint.. Total compensation ordered: £500.
202311324
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s…
202223683
The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the property.…
202336084
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has also considered the…
202301840
The Ombudsman found maladministration in the landlord’s handling of the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the rent increase.. Total compensation ordered: £1300.
202226110
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for damp and mould in the resident’s…
202213864
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation..
202414623
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage caused to a window in 2021..
202318100
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.. Total compensation…
202314062
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s…
202322885
The Ombudsman found service failure in the landlord’s handling of the landlord’s:. Total compensation ordered: £700.
202234095
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s…
202331902
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint..
202315910
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold in her home.. Total…
202212249
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s…
202223067
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint..
202220624
The Ombudsman found maladministration, service failure in the landlord’s handling of the way the landlord handled: The sale of the resident’s property; The resident’s complaint.. Total compensation ordered: £300.
202302245
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden…
202220280
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change the locks on the property…
202218339
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a fly infestation. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202217008
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. Response to the resident’s request…
202212524
The Ombudsman found no maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (‘ASB’). The Ombudsman has also considered the…
202218447
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s…
202216654
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of : The time taken for the landlord to change the name on the resident’s account and issue keyfobs. The landlord's…
202212505
The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s request for compensation…
202212033
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti social behaviour (ASB) by…
202207370
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to…
202231171
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.. Total compensation ordered: £500.
202211388
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property..
202219943
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his scheme. A rodent…
202202278
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of the complaint and the…
202215585
The Ombudsman found service failure in the landlord’s handling of the landlord’s: handling of concerns about the administration of the resident’s service charge, and reports of overcharges. complaint handling..
202307014
The Ombudsman found service failure in the landlord’s handling of the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint..
202301032
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated…
202219861
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of a lack of heating and hot water at the property. The landlord’s handling of the…
202302116
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property.…
202216603
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to…
202302046
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord's handling of repairs to a communal door. The landlord’s complaint handling.. Total compensation ordered: £650.
202220476
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of removal of the resident’s vehicle and its contents..
202123561
The Ombudsman found no maladministration in the landlord’s handling of : The information provided by the landlord when the property was offered and whether there was a supply of gas to the property. The landlord’s…
202220271
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. the associated complaint.. Total…
202214815
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman has also considered the…
202121522
The Ombudsman found maladministration in the landlord’s handling of the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint made about a member of staff…
202226481
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated the…
202207527
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated…
202210484
The Ombudsman found reasonable redress in the landlord’s handling of : The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.. Total…
202231277
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual…
202215143
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s reports that her new…
202200595
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s report of a leak. The landlord’s handling of the resident’s request…
202302137
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs at the property. Complaint handling..
202225025
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs at…
202203294
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the…
202200379
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. Complaint…
202204243
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. Concerns from the resident about antisocial behaviour…
202213067
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling..
202017591
The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour…
202301923
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Response to reports of damp and mould. Response to window repairs. Handling…
202219576
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman has also…
202210131
The Ombudsman found maladministration in the landlord’s handling of The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration and…
202220769
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s data in relation to her being identified as the complainant to the…
202206745
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings and walls. The resident being moved into…
202314636
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's enquiries about service…
202213946
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of mould; Handling of recommended…
202126890
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: contents insurance account. complaint.. Total compensation ordered: £200.
202123972
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of delays in the administration of the sale of the property. The Service has also considered the landlord’s complaint…
202211537
The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to reports of flooring repairs, including reports that this was the cause of a pest problem in the property. The Ombudsman…
202101603
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's roof repairs and its subsequent offer of compensation. The Ombudsman investigated the landlord’s handling of…
202122500
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: handling of reports of noise nuisance. complaint handling..
202449601
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.. Total…
202125562
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about the condition of the property at the start of the…
202229282
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint..
202206428
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate.…
202218348
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears accrued while the…
202120227
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord's handling of the resident’s: Decants from the property between April 2021 and June 2021 and…
202205452
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the…
202204869
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a burst pipe and subsequent damage.. Total compensation ordered: £300.
202126948
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident about: Front and back doors reportedly resulting in water ingress and…
202216339
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord's decision to grant permission for a neighbouring resident to undertake construction work. The landlord’s response…
202208746
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above..
202202193
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her property, safety issues with…
202127420
The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of pest control reports and related works. The landlord’s handling of damp…
202210730
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following a cyber…
202212152
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for boundary fencing to be reinstated.. Total compensation ordered: £300.
202207661
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and…
202222531
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a leak into the meter cupboard. Associated…
202208080
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front garden. Maintain or cut back the trees overhanging his…
202127293
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman has also…
202207167
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the…
202126885
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; and The subsequent complaint.. Total…
202224047
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint handling..
202128101
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also considered the…
202205488
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy renewal. Placing the resident on a…
202213025
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the extractor fans. Response to reports of a water leak. The Ombudsman has…
202227434
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak within her property and the compensation amount offered..
202209592
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s concerns about the fencing…
202208979
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The landlord’s handling of the resident’s decant and her request for reimbursement and compensation. The…
202124748
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB), including racial…
202215839
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s. Reports of leaks in her property. Associated complaint.. Total compensation ordered: £600.
202201266
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated complaint.. Total…
202114998
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of an ongoing pigeons’ infestation. Response to the resident’s concerns of the…
202203929
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries about his service charges. The Ombudsman has also considered the landlord’s complaint handling..…
202210164
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the request for an allocated disabled parking space..
202200962
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns: about service charges and that he is being charged for services he does not…
202007763
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Bathroom wall cracks, flaking paint and replacement of…
202227017
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of damp and mould..
202118686
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The condition of the property when it was first let.…
202202310
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows and associated damage to the wall and…
202204510
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports about the condition of the property at the start of his…
202126500
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to the ceiling. The Ombudsman has also considered the…
202125633
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The administration of the resident’s service charge account after he staircased to 100% ownership of…
202208784
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of the resident's reports of a leak…
202128331
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The landlord’s complaint handling..…
202229270
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling..
202226981
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of The complaint in about the landlord’s handling of: The resident’s decant. The gas safety checks at her…
202215200
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the residents concerns regarding the safety of the cladding at her property. This service has also…
202212429
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: handling of repairs to living room flooring and staircase; decision not to replace the internal door architraves to…
202008234
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202008234 Clarion Housing Association Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202124142
The Ombudsman found no maladministration in the landlord’s handling of the information provided by the landlord in relation to parking at the resident’s property..
202205997
The Ombudsman found service failure, reasonable redress, maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The boiler replacement. Reports of mould…
202215358
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the property. The associated formal complaint..
202105436
The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s: Handling of leaks and associated repairs, damp and mould. Handling of the…
202204056
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202202489
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the safety of the communal staircase; Handling of…
202127661
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Related complaint. Total compensation ordered: £690.
202204839
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to:. Total compensation ordered: £300.
202211672
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of : The landlord’s handling of the residents reports of ASB, noise disturbance and racial abuse. The landlord’s handling of the…
202215486
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to…
202119820
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB).…
202224159
The Ombudsman found maladministration, service failure in the landlord’s handling of how the landlord handled the resident’s: reports of repair for: the kitchen and lounge flooring; the cistern; the chipped sink and…
202207945
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home.…
202113849
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s…
202126704
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the landlord’s handling of…
202202829
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint…
202116549
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in damp and mould. The associated…
202218930
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint…
202116949
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. Repairs to a lift and the…
202016220
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s management of the service charge account for the property. The landlord’s handling of the resident’s complaint..
202122885
The Ombudsman found service failure in the landlord’s handling of the landlord’s actions following its dislodging of a BT cable affecting the resident’s property.. Total compensation ordered: £100.
202122599
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The resident’s complaint..
202222408
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs..
202204728
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to the resident’s…
202127738
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for information about his service charges and its handling of the associated complaint.. Total…
202211593
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of a foul odour at the property. This Service has also considered the landlord’s: complaint handling. record…
202201622
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of a repair to the adjacent building. The related complaint handling. Objections to service charges…
202205171
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family,…
202208650
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp and mould in her bathroom and kitchen. The…
202121016
The Ombudsman found severe maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property.. Total compensation ordered: £3900.
202112818
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s…
202214536
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: a leak in the property, and; a request that it reimburse the resident for damage and costs incurred following the leak..…
202124449
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's request to repay a HomeBuy Loan..
202120307
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be re-laid; and the associated…
202207792
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling.. Total compensation ordered: £450.
202125443
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman has also…
202122932
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of damp reports and repair requests. The landlord’s handling of the related complaint..…
202218786
The Ombudsman found maladministration in the landlord’s handling of :. Total compensation ordered: £1454.
202215501
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has also been…
202201723
The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s handling of: The mutual exchange and associated issues regarding the…
202123207
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: A leak into the resident’s property from the flat above. The associated complaint.. Total compensation…
202203264
The Ombudsman found service failure in the landlord’s handling of the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling.. Total compensation ordered: £850.
202207384
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202200988
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system.…
202108182
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: The response to reports of various repairs at the property. The handling of reports of a faulty boiler. The response…
202215034
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202205710
The Ombudsman found maladministration in the landlord’s handling of how the landlord responded to the resident’s request for adaptations to improve her access to the bin storage area..
202123583
The Ombudsman found mediation settlement, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint…
202128461
The Ombudsman found no maladministration in the landlord’s handling of how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint…
202124883
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about her flooring in her property.. Total compensation ordered: £1100.
202106834
The Ombudsman found service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202106834 Clarion Housing Association Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to…
202017611
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Report of damp and mould in the property on becoming the tenant.…
202016549
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: A mutual exchange. Repairs to the property and a pest…
202223313
The Ombudsman found maladministration in the landlord’s handling of the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property.. Total compensation ordered: £500.
202101002
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords…
202202320
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This Service has also considered the handling of the…
202117029
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of a bed bug infestation at the resident’s property.. Total compensation ordered: £400.
202015858
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire…
202000555
The Ombudsman found mediation settlement, no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling…
202009112
The Ombudsman found maladministration, service failure, severe maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident's reports of: Damp and…
202201201
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of…
202206079
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation for…
202123938
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s…
202112113
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.. Total…
202125147
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.. Total compensation ordered: £250.
202219451
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s complaint handling.. Total compensation…
202128485
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated…
202125916
The Ombudsman found service failure in the landlord’s handling of : The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the associated complaint.. Total compensation…
202120650
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request to remove a sofa from her garden.. Total compensation ordered: £50.
202102177
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the condition of the property when it was let to her.…
202013081
The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a…
201909272
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pests in his property and the communal areas..
202206490
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of damp and mould in her property. response to the presence of asbestos in the…
202016918
The Ombudsman found service failure, mediation settlement, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s…
202119635
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The landlords handling of:.
202126537
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal of a decant. The landlord’s handling…
202103858
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating…
202115802
The Ombudsman found service failure, reasonable redress, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of errors in the resident’s lease, the landlord’s response to the…
202114854
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s…
202202401
The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of repair work to the resident’s heating system; and Communication and handling…
202119747
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the landlord’s complaint handling.. Total…
202212280
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling of the resident’s…
202207114
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress to the complaint..
202108928
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s…
202121454
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; the…
202220946
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.. Total compensation ordered: £50.
202127553
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service charges increase..…
202113563
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer of…
202111355
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, and; the associated formal…
202121055
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps…
202119610
The Ombudsman found service failure in the landlord’s handling of the level of compensation offered by the landlord in relation to its handling of the resident’s request to access communal areas for boiler repairs..…
202100482
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property.. Total compensation…
202204038
The Ombudsman found service failure in the landlord’s handling of the: The reasonableness of the service charge for the 2018/19 financial year. Information provided about the service charge, specifically the…
202203423
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint..
202124743
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and…
202123998
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated complaint…
202116797
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of their reports of anti social behaviour (ASB)…
202125676
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the…
202124288
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary…
202219504
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a management move..
202208917
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of wet room repairs, and the associated amount of compensation offered.. Total compensation ordered: £428.
202122624
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal complaint into this…
202123575
The Ombudsman found maladministration in the landlord’s handling of the landlord's decision to charge the resident following the termination of a previous tenancy, and its subsequent decision to offset compensation…
202120262
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The…
202123152
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated…
202124981
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint..…
202127854
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s complaints handling has also…
202206997
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202127428
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident's reports of high utility bills due to the bypassing of an immersion heater switch.. Total compensation ordered:…
202123838
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling of the resident’s complaint..…
202112214
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the sale of the resident’s interest in her shared ownership property. Response to the resident’s…
202110733
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of : The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist…
202102226
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.. Total compensation ordered: £450.
202107796
The Ombudsman found service failure, maladministration, no maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach…
202106127
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into…
202102330
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing…
202128256
The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about a communal wall; complaints handling..
202109046
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint…
202016525
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident about damp and mould at her property..
202111768
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. the associated complaint.. Total…
202006472
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived.…
202119286
The Ombudsman found reasonable redress in the landlord’s handling of The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s…
202115884
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s complaints handling has…
202102182
The Ombudsman found service failure, no maladministration in the landlord’s handling of the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out..
202015276
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s…
202108787
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for succession to the tenancy at the property..
202115194
The Ombudsman found mediation settlement in the landlord’s handling of The complaint is regarding the landlord’s handling of repairs to the resident’s shower..
202110226
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident about her request for cyclical works and pigeon spikes..
202100551
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response to the…
202121057
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for soundproofing in the property. Reports of…
202114416
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area..
202110906
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.. Total compensation ordered:…
202113111
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes during the mutual exchange…
202114359
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.. Total compensation…
202121725
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the quality of the carpet in the property..
202102884
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s refusal of a request for a management transfer..
202200310
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a bathroom replacement..
202016189
The Ombudsman found mediation settlement, service failure, no maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s response: to the resident’s report of anti- social…
202111638
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the property.. Total compensation…
201915325
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s…
201916107
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the compensation offered for…
202205716
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s…
202109659
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for…
202114070
The Ombudsman found service failure in the landlord’s handling of the landlords handling of the residents reports of a moth infestation in the property..
202109355
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the residents’ reports of drain blockages.. Total compensation ordered: £1685.
201914561
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident about: issues with the water pressure and temperature. damp and mould…
202105519
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging point.. Total…
202101705
The Ombudsman found no maladministration, reasonable redress, maladministration, service failure in the landlord’s handling of The resident complains about the landlord’s handling of: Repairs to the lino flooring in the…
202117113
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the…
202109325
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s request to remove him from the joint tenancy..
202116449
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related…
202014288
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs..
202014874
The Ombudsman found service failure in the landlord’s handling of : The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint handling.. Total compensation…
202009785
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his…
202116086
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of flooding in the property.. Total compensation ordered: £928.
202013129
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s…
202101301
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair..
202119603
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint.. Total…
202007842
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for rehousing..
202107451
The Ombudsman found reasonable redress in the landlord’s handling of The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for this, and;…
202122853
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.. Total compensation ordered: £250.
202014737
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about damp and mould..
202011806
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of: The issuing of a final warning letter to the resident following her anti-social behaviour (‘ASB’)…
202008239
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to a sole tenancy and refund the deposit..
202014927
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling..…
202106696
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s report…
202008909
The Ombudsman found service failure in the landlord’s handling of The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020..
202009100
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the…
202012635
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at his property..
202007394
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of damage…
202109782
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about garden maintenance.. Total compensation ordered: £150.
202114535
The Ombudsman found no maladministration in the landlord’s handling of : The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending…
202122801
The Ombudsman found service failure in the landlord’s handling of : The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with…
202108929
The Ombudsman found maladministration in the landlord’s handling of the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.. Total…
202013901
The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property..
202012087
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould.…
202102291
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling.. Total compensation…
202120354
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s liability for rent following the end of the tenancy..
202015561
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s…
201915800
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler..
202102780
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal…
202116441
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s report of a leak and the level of compensation offered. The landlord’s handling of the associated…
202112683
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak from the roof of the property..
202102770
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the…
202105446
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent…
202113685
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s…
202103089
The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns damage to the resident’s possessions..
202108504
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident’s concerns regarding the condition of the property’s back door and the landlord’s handling of the associated…
202108764
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data.. Total compensation ordered:…
202013334
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The resident has complained about the replacement of her windows.. Total compensation ordered: £100.
202110192
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a kitchen unit replacement..
202012781
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: antisocial behaviour. alleged discriminatory staff…
202103104
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns information provided by the landlord relating to car parking outside the resident’s property..
202110164
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.. Total…
202102695
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated…
202111476
The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s…
202106169
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the…
202003749
The Ombudsman found severe maladministration, reasonable redress, no maladministration in the landlord’s handling of This complaint is about: The level of redress the landlord offered in respect of its acknowledged…
202012888
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to…
202107098
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and…
202012064
The Ombudsman found maladministration in the landlord’s handling of the information provided to the resident about car parking spaces, prior to signing his lease agreement..
202123275
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns whether or not the resident is liable for “water hygiene” service charges..
202119560
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to a window..
202117493
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused to the resident’s belongings..…
202014005
The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler..
202120606
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level of rent being charged in relation to the type of tenancy agreement..
202100891
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s…
202010581
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with…
202101610
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The…
202103528
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered…
202016007
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a…
202101179
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a…
202119314
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlords handling of the resident’s request for a refund of service charges..
202119040
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to a squirrel infestation..
202016776
The Ombudsman found maladministration in the landlord’s handling of The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage..
201915413
The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the…
202015995
The Ombudsman found mediation settlement, service failure in the landlord’s handling of : T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to the resident’s…
202015582
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint about a leak in her home and her request for compensation for the damage it caused..
202002136
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of The resident, via his representative, complains about the landlord’s handling of: Matters…
201910195
The Ombudsman found service failure, reasonable redress, severe maladministration in the landlord’s handling of The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and…
202107827
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted…
202015148
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his…
202004945
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an…
202100601
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202014623
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling..
202016709
The Ombudsman found service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202016709 Clarion Housing Association Limited 6 December 2021 Our approach The Housing Ombudsman’s approach to…
202012470
The Ombudsman found maladministration in the landlord’s handling of the resident’s concerns that the landlord disclosed information about them to a neighbour..
202101927
The Ombudsman found service failure in the landlord’s handling of the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance..
202013193
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of:.
202012797
The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a…
202008587
The Ombudsman found maladministration in the landlord’s handling of : The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous…
202107040
The Ombudsman found maladministration, service failure in the landlord’s handling of :. Total compensation ordered: £150.
202017448
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV)…
202001355
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint…
202015742
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s…
202009298
The Ombudsman found service failure, mediation settlement in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance..
202103372
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of staff conduct during a telephone call…
202110940
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise from a neighbour..
202016583
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the level of compensation offered to the resident further to his reports of leaks into his property. The resident…
202014589
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance..
202016236
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the…
202015630
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet.…
202105772
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. The resident’s report of no heating and hot water…
202008232
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.. Total compensation…
202015970
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in setting up the resident’s rent…
202011935
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident is not…
202100430
The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. The landlord’s…
202009639
The Ombudsman found no maladministration in the landlord’s handling of The resident complains about the landlord’s response to her reports of repairs required at the property..
201907892
The Ombudsman found maladministration in the landlord’s handling of the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property..
202101750
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s…
202017590
The Ombudsman found mediation settlement, service failure in the landlord’s handling of The resident complained about the landlord’s response to their reports about:.
202012576
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to…
202102434
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request that it refund an advanced rent payment..
202008559
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were…
202007157
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s report of a leak. The complaint is about the complaint handling.. Total compensation ordered: £50.
202001457
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The level and reasonableness of the service charge. The landlord’s response to the resident’s enquiries about repairs to a dormer…
202101071
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s decision not to repair or replace a front fence at the resident’s property..
202104088
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and…
202010222
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling..
202016831
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling…
202004806
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon…
202004507
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to…
202100303
The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s response to the resident’s reports of reoccurring roof leak..
202102565
The Ombudsman found service failure in the landlord’s handling of the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling.. Total compensation ordered: £564.
201908255
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.. Total…
202106023
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and…
201904933
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord handled repairs to fix water leaks in the property..
202007620
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type of tenancy the…
202004140
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The resident complained about the landlord's handling of :. Total compensation ordered: £700.
202000015
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s report of water contamination at the property.. Total compensation ordered: £250.
202007823
The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s handling of the resident’s reports of noise nuisance from the flat above..
202001388
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the…
202001459
The Ombudsman found service failure in the landlord’s handling of The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; service charges for repairs to…
202015290
The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint..
202012788
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of…
202010433
The Ombudsman found service failure in the landlord’s handling of The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal…
202009271
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response to…
202010331
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB)..
202004901
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and…
202011727
The Ombudsman found maladministration in the landlord’s handling of The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property..
202101785
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s…
202003873
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise…
202100142
The Ombudsman found maladministration in the landlord’s handling of charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes..
202000374
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building…
201907136
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows..
202003044
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. The…
202015048
The Ombudsman found no maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays caused by…
202104519
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s…
201915632
The Ombudsman found no maladministration in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB)..
202000007
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202006605
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of ASB..
202008798
The Ombudsman found mediation settlement, service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of : - The landlord’s handling of the resident’s reports of anti-social…
202006786
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The…
201901431
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the communal lift at the property..
202004382
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s request to replace the gas…
201915794
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s response…
201806894
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour..
202009259
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap..
202010192
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking..
202010520
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s…
202013429
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the leaseholder’s reports of a leak affecting the property..
202013071
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of her neighbours keeping dogs..
202009303
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom rather than a…
202008803
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord handling of a refund on the resident’s rent account..
202005632
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service…
202004595
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202005579
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s…
202002914
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal complaint..
201910091
The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202000626
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not addressed all the…
202000800
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of noise transference from a neighbouring property.. Total compensation ordered: £250.
202008288
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial behaviour…
202002871
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s:.
201912335
The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s report of a leak complaint handling..
201910698
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s response to reports of repairs at the property. The landlord’s response to reports of the…
202001842
The Ombudsman found mediation settlement in the landlord’s handling of the delays in handling reported repairs and the overall handling of the complaint..
202005810
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s:. Total compensation ordered: £75.
201906262
The Ombudsman found service failure in the landlord’s handling of The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.. Total…
201901347
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to reports of: broken paving slabs; defective street lighting; and complaint handling.. Total compensation…
202003544
The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The landlord’s administration of the resident’s rent account. The resident’s concerns in relation to a repair needed to her…
202002439
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to two leaks in the property including the length of time taken by it to resolve these matters. The…
202002244
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated formal…
202000084
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the property’s electrical supply..
202001660
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s:. Total compensation ordered: £400.
201913880
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.. Total compensation…
202003506
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the…
201906498
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door,…
201915053
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about the condition of the shared garden..
201810771
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and…
202000218
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s:. Total compensation ordered: £250.
201915302
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for…
202003710
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling.
202003359
The Ombudsman found mediation settlement, service failure in the landlord’s handling of The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a…
201809309
The Ombudsman found service failure, maladministration in the landlord’s handling of : the landlord’s response to reports of problems with the boiler; and complaint handling.. Total compensation ordered: £300.
202002867
The Ombudsman found maladministration in the landlord’s handling of the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of…
202002302
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.