Complaint category
What published UK Housing Ombudsman determinations show about estate management complaints against social landlords.
Across 5,418 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of estate management determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 474 | 103 |
| 2 | Clarion Housing Association Limited | 381 | 55 |
| 3 | Peabody Trust | 248 | 40 |
| 4 | Southern Housing | 211 | 40 |
| 5 | Notting Hill Genesis | 210 | 38 |
| 6 | Metropolitan Thames Valley Housing (MTV) | 148 | 19 |
| 7 | Hyde Housing Association Limited | 139 | 19 |
| 8 | The Guinness Partnership Limited | 126 | 21 |
| 9 | Sanctuary Housing Association | 124 | 28 |
| 10 | Southwark Council | 124 | 19 |
202448147 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise…
202347731 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of reports of personal items that were stored in communal…
202517130 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress, mediation settlement in the landlord’s handling of the landlord’s handling of repairs after a burst pipe. We have…
202316026 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of how the landlord handled the resident’s: Reports of a leak, decorative damage, and a…
202512026 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s ASB reports. We have…
202347611 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pests and mites. We have also investigated the…
Estate management complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under estate management.
Our index holds 8,175 published determinations classified under estate management, of which 7,096 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 5,418 determinations in this category that ordered compensation, awards ranged from £9 to £13,410, with a median of £450. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.