Complaint category
What published UK Housing Ombudsman determinations show about information management complaints against social landlords.
Across 3,229 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of information management determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 209 | 33 |
| 2 | Clarion Housing Association Limited | 149 | 8 |
| 3 | Peabody Trust | 111 | 10 |
| 4 | Notting Hill Genesis | 107 | 7 |
| 5 | Southern Housing | 102 | 12 |
| 6 | A2dominion Housing Group Limited | 73 | 14 |
| 7 | Hyde Housing Association Limited | 72 | 6 |
| 8 | London Borough of Lambeth | 69 | 16 |
| 9 | Metropolitan Thames Valley Housing (MTV) | 67 | 4 |
| 10 | Sanctuary Housing Association | 53 | 4 |
202439478 Housing association
Severe maladministration was found in the landlord's handling of persistent leaks, damp and mould in the bathroom, where it failed to investigate underlying causes, carry out effective repairs, or consider household…
202446072 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a communal leak, which caused water ingress into her home and remained unresolved for over three years. It also found severe…
202525255 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of leaks, damp and mould, which remained unresolved despite reports dating back to 2018, and maladministration in its…
202522343 Housing association
The Ombudsman found reasonable redress for the landlord's handling of repairs, maladministration in its handling of the temporary decant and high energy costs, service failure regarding flooring damage, no…
202528547 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of reports of a leak, damp and mould, where a roof leak remained unresolved 368 working days after it was reported, compounded by poor…
202427252 Local authority / ALMO / TMO
Severe maladministration was found in the landlord's handling of the resident's reports of damp and mould, where it was aware of severe damp from April 2024 but failed to complete repairs or communicate effectively over…
Information management complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under information management.
Our index holds 3,409 published determinations classified under information management, of which 3,052 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 3,229 determinations in this category that ordered compensation, awards ranged from £20 to £16,550, with a median of £600. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.