League table

Highest total compensation ordered

Landlords ranked by the total compensation the Housing Ombudsman has ordered them to pay residents across all published determinations in our index.

Highest compensation ordered
#	Landlord	Type	Total compensation	Decisions
1	London & Quadrant Housing Trust	Housing association	£864,960	1,106
2	Clarion Housing Association Limited	Housing association	£469,137	925
3	Peabody Trust	Housing association	£426,645	618
4	Southern Housing	Housing association	£309,792	481
5	Notting Hill Genesis	Housing association	£307,449	509
6	Sanctuary Housing Association	Housing association	£253,628	411
7	Hyde Housing Association Limited	Housing association	£194,723	349
8	Southwark Council	Local authority / ALMO / TMO	£187,128	302
9	Haringey London Borough Council	Local authority / ALMO / TMO	£177,775	168
10	The Guinness Partnership Limited	Housing association	£176,061	331
11	Metropolitan Thames Valley Housing (MTV)	Housing association	£174,751	358
12	Lambeth Council	Local authority / ALMO / TMO	£174,650	193
13	A2dominion Housing Group Limited	Housing association	£174,602	272
14	Hammersmith and Fulham Council	Local authority / ALMO / TMO	£139,995	162
15	London Borough of Lambeth	Local authority / ALMO / TMO	£138,722	167
16	Orbit Group Limited	Housing association	£137,753	210
17	Birmingham City Council	Local authority / ALMO / TMO	£128,036	244
18	Paragon Asra Housing Limited	Housing association	£121,520	196
19	Stonewater Limited	Housing association	£121,459	202
20	Camden Council	Local authority / ALMO / TMO	£119,414	130
21	London Borough of Hackney	Local authority / ALMO / TMO	£106,205	148
22	Places for People Group Limited	Housing association	£104,320	141
23	Home Group Limited	Housing association	£102,329	187
24	Islington Council	Local authority / ALMO / TMO	£100,204	141
25	Sovereign Network Group	Housing association	£98,049	155
26	Sovereign Network Homes	Housing association	£97,278	119
27	One Housing Group Limited	Housing association	£79,641	147
28	The Riverside Group Limited	Housing association	£75,831	196
29	GreenSquareAccord Limited	Housing association	£75,345	138
30	London Borough of Islington	Local authority / ALMO / TMO	£75,319	109
31	Wandle Housing Association Limited	Housing association	£74,309	119
32	Onward Homes Limited	Housing association	£67,798	110
33	Richmond Housing Partnership Limited	Housing association	£67,603	82
34	Amplius Living	Housing association	£63,906	91
35	Lewisham Council	Local authority / ALMO / TMO	£57,149	66
36	London Borough of Ealing	Local authority / ALMO / TMO	£56,925	64
37	London Borough of Lewisham	Local authority / ALMO / TMO	£54,709	72
38	Torus62 Limited	Housing association	£51,607	112
39	London Borough of Camden Council	Local authority / ALMO / TMO	£51,400	91
40	Aster Group Limited	Housing association	£50,659	98
41	London Borough of Croydon	Local authority / ALMO / TMO	£49,271	59
42	Leeds City Council	Local authority / ALMO / TMO	£49,191	154
43	London Borough of Newham	Local authority / ALMO / TMO	£46,558	66
44	Westminster City Council	Local authority / ALMO / TMO	£45,802	111
45	Longhurst Group Limited	—	£45,571	64
46	Bromford Housing Group Limited	Housing association	£44,726	71
47	Waltham Forest Council	Local authority / ALMO / TMO	£41,925	62
48	Newlon Housing Trust	Housing association	£41,685	84
49	Hackney Council	Local authority / ALMO / TMO	£41,625	35
50	Midland Heart Limited	Housing association	£40,932	128
51	Forhousing Limited	Housing association	£39,772	71
52	Royal Borough Of Greenwich	Local authority / ALMO / TMO	£39,745	88
53	Origin Housing Limited	Housing association	£38,378	59
54	Abri Group Limited	Housing association	£38,336	103
55	Sovereign Housing Association Limited	Housing association	£37,947	62
56	Gateshead Metropolitan Borough Council	Local authority / ALMO / TMO	£36,174	40
57	Platform Housing Group Limited	Housing association	£36,173	88
58	Livewest Homes Limited	Housing association	£34,928	110
59	Tower Hamlets Homes	Housing association	£33,153	79
60	Royal Borough of Kensington and Chelsea	Local authority / ALMO / TMO	£32,545	73
61	Bristol City Council	Local authority / ALMO / TMO	£32,180	62
62	Hexagon Housing Association Limited	Housing association	£31,884	47
63	Moat Homes Limited	Housing association	£31,491	66
64	Vivid Housing Limited	Housing association	£31,285	92
65	City of Westminster Council	Local authority / ALMO / TMO	£30,242	58
66	Accent Housing Limited	Housing association	£29,180	55
67	Waverley Borough Council	Local authority / ALMO / TMO	£29,163	19
68	Citizen Housing	Housing association	£29,073	102
69	London Borough of Barnet	Local authority / ALMO / TMO	£28,864	55
70	Harlow District Council	Local authority / ALMO / TMO	£28,826	59
71	East Devon District Council	Local authority / ALMO / TMO	£28,812	33
72	Rooftop Housing Association Limited	Housing association	£28,641	13
73	London Borough of Brent	Local authority / ALMO / TMO	£28,420	37
74	Town and Country Housing	Local authority / ALMO / TMO	£27,824	54
75	Octavia Housing	Housing association	£27,470	35
76	London Borough of Barking and Dagenham	Local authority / ALMO / TMO	£27,375	38
77	Curo Places Limited	Housing association	£27,208	38
78	London Borough of Hounslow	Local authority / ALMO / TMO	£27,071	54
79	London Borough of Hammersmith and Fulham	Local authority / ALMO / TMO	£26,435	68
80	Norwich City Council	Local authority / ALMO / TMO	£26,319	45
81	Great Places Housing Association	Housing association	£26,214	54
82	East Midlands Housing Group Limited	Housing association	£24,973	52
83	London Borough of Enfield	Local authority / ALMO / TMO	£24,507	37
84	Optivo	Housing association	£24,395	98
85	Sheffield City Council	Local authority / ALMO / TMO	£24,015	34
86	Homes Plus Limited	Housing association	£23,742	38
87	Yorkshire Housing Limited	Housing association	£23,017	70
88	Your Housing Group Limited	Housing association	£22,148	40
89	London Borough of Hillingdon	Local authority / ALMO / TMO	£21,480	40
90	Sandwell Metropolitan Borough Council	Local authority / ALMO / TMO	£21,148	66
91	London Borough of Redbridge	Local authority / ALMO / TMO	£20,999	34
92	Together Housing Association Limited	Housing association	£20,215	49
93	Manchester City Council	Local authority / ALMO / TMO	£19,776	36
94	Catalyst Housing Limited	Housing association	£18,602	43
95	Wandsworth Council	Local authority / ALMO / TMO	£18,300	52
96	London Borough of Tower Hamlets	Local authority / ALMO / TMO	£17,896	43
97	Cornwall Housing Limited	Local authority / ALMO / TMO	£17,687	29
98	Irwell Valley Housing Association Limited	Housing association	£17,364	33
99	Arun District Council	Local authority / ALMO / TMO	£17,336	25
100	Metropolitan Thames Valley Housing	Housing association	£16,643	71

London & Quadrant Housing Trust — £864,960

Clarion Housing Association Limited — £469,137

Peabody Trust — £426,645

Southern Housing — £309,792

Notting Hill Genesis — £307,449

Sanctuary Housing Association — £253,628

Hyde Housing Association Limited — £194,723

Southwark Council — £187,128

Haringey London Borough Council — £177,775

The Guinness Partnership Limited — £176,061

Metropolitan Thames Valley Housing (MTV) — £174,751

Lambeth Council — £174,650

A2dominion Housing Group Limited — £174,602

Hammersmith and Fulham Council — £139,995

London Borough of Lambeth — £138,722

Orbit Group Limited — £137,753

Birmingham City Council — £128,036

Paragon Asra Housing Limited — £121,520

Stonewater Limited — £121,459

Camden Council — £119,414

London Borough of Hackney — £106,205

Places for People Group Limited — £104,320

Home Group Limited — £102,329

Islington Council — £100,204

Sovereign Network Group — £98,049

Sovereign Network Homes — £97,278

One Housing Group Limited — £79,641

The Riverside Group Limited — £75,831

GreenSquareAccord Limited — £75,345

London Borough of Islington — £75,319

Wandle Housing Association Limited — £74,309

Onward Homes Limited — £67,798

Richmond Housing Partnership Limited — £67,603

Amplius Living — £63,906

Lewisham Council — £57,149

London Borough of Ealing — £56,925

London Borough of Lewisham — £54,709

Torus62 Limited — £51,607

London Borough of Camden Council — £51,400

Aster Group Limited — £50,659

London Borough of Croydon — £49,271

Leeds City Council — £49,191

London Borough of Newham — £46,558

Westminster City Council — £45,802

Longhurst Group Limited — £45,571

Bromford Housing Group Limited — £44,726

Waltham Forest Council — £41,925

Newlon Housing Trust — £41,685

Hackney Council — £41,625

Midland Heart Limited — £40,932

How this league table is calculated

Rankings count only complaints that reached a formal Housing Ombudsman determination and are published. They are not a complete measure of any landlord's service quality, and — unless a metric explicitly says otherwise — they are not adjusted for the number of homes a landlord owns. Read the full methodology and data notes.

Highest total compensation ordered ranking

How this league table is calculated