League table

Highest total compensation ordered

Landlords ranked by the total compensation the Housing Ombudsman has ordered them to pay residents across all published determinations in our index.

Highest compensation ordered
#	Landlord	Type	Total compensation	Decisions
1	London & Quadrant Housing Trust	Housing association	£589,052	989
2	London Borough of Hackney	Local authority / ALMO / TMO	£444,560	138
3	Clarion Housing Association Limited	Housing association	£380,781	817
4	Peabody Trust	Housing association	£289,652	535
5	Southern Housing	Housing association	£218,277	412
6	Notting Hill Genesis	Housing association	£205,681	427
7	Sanctuary Housing Association	Housing association	£193,621	359
8	Hyde Housing Association Limited	Housing association	£149,022	309
9	Lambeth Council	Local authority / ALMO / TMO	£138,808	193
10	Haringey London Borough Council	Local authority / ALMO / TMO	£137,151	148
11	Southwark Council	Local authority / ALMO / TMO	£133,088	266
12	Orbit Group Limited	Housing association	£126,176	204
13	Metropolitan Thames Valley Housing Mtv	Housing association	£125,733	313
14	A2dominion Housing Group Limited	Housing association	£124,647	239
15	The Guinness Partnership Limited	Housing association	£117,893	299
16	Camden Council	Local authority / ALMO / TMO	£100,464	130
17	Hammersmith and Fulham Council	Local authority / ALMO / TMO	£97,703	162
18	Birmingham City Council	Local authority / ALMO / TMO	£95,798	222
19	Islington Council	Local authority / ALMO / TMO	£95,535	141
20	Paragon Asra Housing Limited	Housing association	£90,258	181
21	Sovereign Network Homes	Housing association	£88,065	119
22	London Borough of Lambeth	Local authority / ALMO / TMO	£87,037	124
23	Stonewater Limited	Housing association	£83,681	176
24	Home Group Limited	Housing association	£74,525	167
25	Wandle Housing Association Limited	Housing association	£65,845	115
26	Lewisham Council	Local authority / ALMO / TMO	£63,697	66
27	GreenSquareAccord Limited	Housing association	£61,651	122
28	The Riverside Group Limited	Housing association	£59,668	177
29	Onward Homes Limited	Housing association	£59,362	104
30	London Borough of Islington	Local authority / ALMO / TMO	£58,499	81
31	One Housing Group Limited	Housing association	£57,155	140
32	Places for People Group Limited	Local authority / ALMO / TMO	£56,452	96
33	London Borough of Ealing	Local authority / ALMO / TMO	£46,574	54
34	Richmond Housing Partnership Limited	Housing association	£46,416	75
35	Aster Group Limited	Housing association	£44,614	94
36	Sovereign Network Group	Housing association	£44,452	114
37	Bromford Housing Group Limited	Housing association	£43,453	71
38	London Borough of Lewisham	Local authority / ALMO / TMO	£39,659	57
39	Leeds City Council	Local authority / ALMO / TMO	£39,563	142
40	Westminster City Council	Local authority / ALMO / TMO	£38,278	111
41	Longhurst Group Limited	—	£37,800	63
42	Midland Heart Limited	Housing association	£37,129	115
43	Abri Group Limited	Housing association	£36,489	92
44	Forhousing Limited	Housing association	£35,811	67
45	London Borough of Newham	Local authority / ALMO / TMO	£32,883	57
46	Torus62 Limited	Housing association	£32,240	95
47	London Borough of Croydon	Local authority / ALMO / TMO	£32,225	52
48	Origin Housing Limited	Housing association	£31,341	54
49	Moat Homes Limited	Housing association	£31,317	49
50	London Borough of Camden Council	Local authority / ALMO / TMO	£29,708	65
51	Royal Borough Of Greenwich	Local authority / ALMO / TMO	£29,125	75
52	Amplius Living	Housing association	£29,082	70
53	Platform Housing Group Limited	Housing association	£27,867	83
54	Livewest Homes Limited	Housing association	£27,543	97
55	Hackney Council	Local authority / ALMO / TMO	£27,050	35
56	Gateshead Metropolitan Borough Council	Local authority / ALMO / TMO	£26,323	32
57	Hexagon Housing Association Limited	Housing association	£26,198	38
58	Waverley Borough Council	Local authority / ALMO / TMO	£25,463	18
59	Sovereign Housing Association Limited	Housing association	£25,143	62
60	Harlow District Council	Local authority / ALMO / TMO	£24,554	55
61	Optivo	Housing association	£24,424	98
62	Curo Places Limited	Housing association	£23,972	32
63	Vivid Housing Limited	Housing association	£23,551	83
64	City of Westminster Council	Local authority / ALMO / TMO	£23,534	42
65	Bristol City Council	Local authority / ALMO / TMO	£23,355	56
66	Citizen Housing	Housing association	£22,902	105
67	Rooftop Housing Association Limited	Housing association	£22,466	11
68	Newlon Housing Trust	Housing association	£22,105	77
69	Regenda Limited	Housing association	£22,020	23
70	Tower Hamlets Homes	Housing association	£21,836	79
71	London Borough of Barnet	Local authority / ALMO / TMO	£18,974	46
72	London Borough of Enfield	Local authority / ALMO / TMO	£18,825	29
73	London Borough of Hammersmith and Fulham	Local authority / ALMO / TMO	£18,544	49
74	Sandwell Metropolitan Borough Council	Local authority / ALMO / TMO	£17,887	59
75	Sheffield City Council	Local authority / ALMO / TMO	£17,783	30
76	Waltham Forest Council	Local authority / ALMO / TMO	£17,507	62
77	London Borough of Hounslow	Local authority / ALMO / TMO	£17,370	47
78	Homes Plus Limited	Housing association	£17,271	36
79	Together Housing Association Limited	Housing association	£16,870	43
80	Norwich City Council	Local authority / ALMO / TMO	£16,796	39
81	Cornwall Council	Local authority / ALMO / TMO	£16,711	28
82	Wandsworth Council	Local authority / ALMO / TMO	£16,400	52
83	Metropolitan Thames Valley Housing	Housing association	£16,388	71
84	Yorkshire Housing Limited	Housing association	£16,220	60
85	Accent Housing Limited	Housing association	£15,997	49
86	London Borough of Brent	Local authority / ALMO / TMO	£15,840	30
87	Manchester City Council	Local authority / ALMO / TMO	£15,808	28
88	London Borough of Hillingdon	Local authority / ALMO / TMO	£15,405	39
89	Town and Country Housing	Local authority / ALMO / TMO	£14,886	47
90	East Midlands Housing Group Limited	Housing association	£14,800	51
91	Shepherds Bush Housing Association Limited	Housing association	£14,361	52
92	One Manchester Limited	Housing association	£14,125	34
93	Great Places Housing Association	Housing association	£13,911	54
94	Guinness Housing Association Limited	Housing association	£13,838	39
95	Havering Council	Local authority / ALMO / TMO	£13,808	26
96	East Devon District Council	Local authority / ALMO / TMO	£13,515	30
97	Freebridge Community Housing Limited	Housing association	£12,942	17
98	Nottingham City Council	Housing association	£12,775	28
99	Your Housing Group Limited	Housing association	£12,652	19
100	Royal Borough of Kensington and Chelsea	Local authority / ALMO / TMO	£12,641	67

London & Quadrant Housing Trust — £589,052

London Borough of Hackney — £444,560

Clarion Housing Association Limited — £380,781

Peabody Trust — £289,652

Southern Housing — £218,277

Notting Hill Genesis — £205,681

Sanctuary Housing Association — £193,621

Hyde Housing Association Limited — £149,022

Lambeth Council — £138,808

Haringey London Borough Council — £137,151

Southwark Council — £133,088

Orbit Group Limited — £126,176

Metropolitan Thames Valley Housing Mtv — £125,733

A2dominion Housing Group Limited — £124,647

The Guinness Partnership Limited — £117,893

Camden Council — £100,464

Hammersmith and Fulham Council — £97,703

Birmingham City Council — £95,798

Islington Council — £95,535

Paragon Asra Housing Limited — £90,258

Sovereign Network Homes — £88,065

London Borough of Lambeth — £87,037

Stonewater Limited — £83,681

Home Group Limited — £74,525

Wandle Housing Association Limited — £65,845

Lewisham Council — £63,697

GreenSquareAccord Limited — £61,651

The Riverside Group Limited — £59,668

Onward Homes Limited — £59,362

London Borough of Islington — £58,499

One Housing Group Limited — £57,155

Places for People Group Limited — £56,452

London Borough of Ealing — £46,574

Richmond Housing Partnership Limited — £46,416

Aster Group Limited — £44,614

Sovereign Network Group — £44,452

Bromford Housing Group Limited — £43,453

London Borough of Lewisham — £39,659

Leeds City Council — £39,563

Westminster City Council — £38,278

Longhurst Group Limited — £37,800

Midland Heart Limited — £37,129

Abri Group Limited — £36,489

Forhousing Limited — £35,811

London Borough of Newham — £32,883

Torus62 Limited — £32,240

London Borough of Croydon — £32,225

Origin Housing Limited — £31,341

Moat Homes Limited — £31,317

London Borough of Camden Council — £29,708

How this league table is calculated

Rankings count only complaints that reached a formal Housing Ombudsman determination and are published. They are not a complete measure of any landlord's service quality, and — unless a metric explicitly says otherwise — they are not adjusted for the number of homes a landlord owns. Read the full methodology and data notes.

Highest total compensation ordered ranking

How this league table is calculated