League table

Highest total compensation ordered

Landlords ranked by the total compensation the Housing Ombudsman has ordered them to pay residents across all published determinations in our index.

Highest compensation ordered
#	Landlord	Type	Total compensation	Decisions
1	London & Quadrant Housing Trust	Housing association	£673,843	1,099
2	London Borough of Hackney	Local authority / ALMO / TMO	£449,125	148
3	Clarion Housing Association Limited	Housing association	£446,692	918
4	Peabody Trust	Housing association	£344,325	606
5	Notting Hill Genesis	Housing association	£274,306	501
6	Southern Housing	Housing association	£250,819	475
7	Sanctuary Housing Association	Housing association	£226,692	409
8	Hyde Housing Association Limited	Housing association	£161,062	346
9	Southwark Council	Local authority / ALMO / TMO	£151,314	301
10	A2dominion Housing Group Limited	Housing association	£147,162	268
11	Haringey London Borough Council	Local authority / ALMO / TMO	£146,831	167
12	Metropolitan Thames Valley Housing (MTV)	Housing association	£142,528	354
13	Lambeth Council	Local authority / ALMO / TMO	£138,808	193
14	Orbit Group Limited	Housing association	£129,362	210
15	The Guinness Partnership Limited	Housing association	£127,993	329
16	London Borough of Lambeth	Local authority / ALMO / TMO	£113,980	163
17	Birmingham City Council	Local authority / ALMO / TMO	£113,201	244
18	Camden Council	Local authority / ALMO / TMO	£100,464	130
19	Paragon Asra Housing Limited	Housing association	£99,098	195
20	Hammersmith and Fulham Council	Local authority / ALMO / TMO	£97,703	162
21	Islington Council	Local authority / ALMO / TMO	£95,535	141
22	Stonewater Limited	Housing association	£91,214	200
23	Home Group Limited	Housing association	£89,090	186
24	Sovereign Network Homes	Housing association	£88,065	119
25	Places for People Group Limited	Housing association	£80,603	141
26	Wandle Housing Association Limited	Housing association	£68,245	119
27	London Borough of Islington	Local authority / ALMO / TMO	£67,766	106
28	The Riverside Group Limited	Housing association	£66,430	194
29	GreenSquareAccord Limited	Housing association	£66,126	137
30	Lewisham Council	Local authority / ALMO / TMO	£63,697	66
31	Sovereign Network Group	Housing association	£62,704	150
32	Onward Homes Limited	Housing association	£61,062	110
33	One Housing Group Limited	Housing association	£60,815	147
34	Amplius Living	Housing association	£53,455	90
35	London Borough of Lewisham	Local authority / ALMO / TMO	£51,884	72
36	London Borough of Ealing	Local authority / ALMO / TMO	£51,244	63
37	Richmond Housing Partnership Limited	Housing association	£50,161	81
38	Aster Group Limited	Housing association	£48,464	98
39	Bromford Housing Group Limited	Housing association	£43,453	71
40	Leeds City Council	Local authority / ALMO / TMO	£42,713	154
41	London Borough of Camden Council	Local authority / ALMO / TMO	£42,574	89
42	Midland Heart Limited	Housing association	£41,179	127
43	Longhurst Group Limited	—	£38,892	64
44	Abri Group Limited	Housing association	£38,639	103
45	Westminster City Council	Local authority / ALMO / TMO	£38,278	111
46	Torus62 Limited	Housing association	£36,790	111
47	Moat Homes Limited	Housing association	£36,617	62
48	Forhousing Limited	Housing association	£36,586	71
49	London Borough of Newham	Local authority / ALMO / TMO	£34,833	66
50	London Borough of Croydon	Local authority / ALMO / TMO	£34,610	59
51	Origin Housing Limited	Housing association	£34,116	59
52	Livewest Homes Limited	Housing association	£33,953	110
53	Royal Borough Of Greenwich	Local authority / ALMO / TMO	£33,545	88
54	Hexagon Housing Association Limited	Housing association	£32,973	47
55	City of Westminster Council	Local authority / ALMO / TMO	£32,598	58
56	Newlon Housing Trust	Housing association	£31,435	84
57	Gateshead Metropolitan Borough Council	Local authority / ALMO / TMO	£29,973	39
58	Platform Housing Group Limited	Housing association	£29,867	88
59	Hackney Council	Local authority / ALMO / TMO	£27,050	35
60	Vivid Housing Limited	Housing association	£26,289	89
61	Waverley Borough Council	Local authority / ALMO / TMO	£26,063	19
62	Bristol City Council	Local authority / ALMO / TMO	£25,905	62
63	Harlow District Council	Local authority / ALMO / TMO	£25,404	58
64	Sovereign Housing Association Limited	Housing association	£25,143	62
65	London Borough of Hammersmith and Fulham	Local authority / ALMO / TMO	£24,835	66
66	Curo Places Limited	Housing association	£24,822	38
67	Optivo	Housing association	£24,424	98
68	Octavia Housing	Housing association	£24,048	35
69	Rooftop Housing Association Limited	Housing association	£23,466	13
70	London Borough of Barnet	Local authority / ALMO / TMO	£23,334	55
71	Your Housing Group Limited	Housing association	£22,892	39
72	Regenda Limited	Housing association	£22,320	26
73	London Borough of Brent	Local authority / ALMO / TMO	£21,940	37
74	Tower Hamlets Homes	Housing association	£21,836	79
75	Citizen Housing	Housing association	£21,652	102
76	Manchester City Council	Local authority / ALMO / TMO	£21,179	36
77	London Borough of Enfield	Local authority / ALMO / TMO	£20,965	37
78	Yorkshire Housing Limited	Housing association	£20,145	69
79	London Borough of Hounslow	Local authority / ALMO / TMO	£19,695	54
80	Royal Borough of Kensington and Chelsea	Local authority / ALMO / TMO	£19,219	73
81	Town and Country Housing	Local authority / ALMO / TMO	£19,211	54
82	Sheffield City Council	Local authority / ALMO / TMO	£19,183	33
83	Sandwell Metropolitan Borough Council	Local authority / ALMO / TMO	£18,637	64
84	Norwich City Council	Local authority / ALMO / TMO	£18,264	45
85	Accent Housing Limited	Housing association	£17,959	54
86	Homes Plus Limited	Housing association	£17,921	38
87	Together Housing Association Limited	Housing association	£17,845	48
88	Waltham Forest Council	Local authority / ALMO / TMO	£17,507	62
89	Cornwall Housing Limited	Local authority / ALMO / TMO	£17,111	29
90	Wandsworth Council	Local authority / ALMO / TMO	£16,400	52
91	Metropolitan Thames Valley Housing	Housing association	£16,388	71
92	One Manchester Limited	Housing association	£15,925	39
93	London Borough of Hillingdon	Local authority / ALMO / TMO	£15,530	40
94	London Borough of Tower Hamlets	Local authority / ALMO / TMO	£15,115	42
95	Anchor Hanover Group	Housing association	£14,845	71
96	East Midlands Housing Group Limited	Housing association	£14,800	52
97	East Devon District Council	Local authority / ALMO / TMO	£14,720	32
98	Shepherds Bush Housing Association Limited	Housing association	£14,361	52
99	Great Places Housing Association	Housing association	£13,911	54
100	Jigsaw Homes Group Limited	Housing association	£13,856	53

London & Quadrant Housing Trust — £673,843

London Borough of Hackney — £449,125

Clarion Housing Association Limited — £446,692

Peabody Trust — £344,325

Notting Hill Genesis — £274,306

Southern Housing — £250,819

Sanctuary Housing Association — £226,692

Hyde Housing Association Limited — £161,062

Southwark Council — £151,314

A2dominion Housing Group Limited — £147,162

Haringey London Borough Council — £146,831

Metropolitan Thames Valley Housing (MTV) — £142,528

Lambeth Council — £138,808

Orbit Group Limited — £129,362

The Guinness Partnership Limited — £127,993

London Borough of Lambeth — £113,980

Birmingham City Council — £113,201

Camden Council — £100,464

Paragon Asra Housing Limited — £99,098

Hammersmith and Fulham Council — £97,703

Islington Council — £95,535

Stonewater Limited — £91,214

Home Group Limited — £89,090

Sovereign Network Homes — £88,065

Places for People Group Limited — £80,603

Wandle Housing Association Limited — £68,245

London Borough of Islington — £67,766

The Riverside Group Limited — £66,430

GreenSquareAccord Limited — £66,126

Lewisham Council — £63,697

Sovereign Network Group — £62,704

Onward Homes Limited — £61,062

One Housing Group Limited — £60,815

Amplius Living — £53,455

London Borough of Lewisham — £51,884

London Borough of Ealing — £51,244

Richmond Housing Partnership Limited — £50,161

Aster Group Limited — £48,464

Bromford Housing Group Limited — £43,453

Leeds City Council — £42,713

London Borough of Camden Council — £42,574

Midland Heart Limited — £41,179

Longhurst Group Limited — £38,892

Abri Group Limited — £38,639

Westminster City Council — £38,278

Torus62 Limited — £36,790

Moat Homes Limited — £36,617

Forhousing Limited — £36,586

London Borough of Newham — £34,833

London Borough of Croydon — £34,610

How this league table is calculated

Rankings count only complaints that reached a formal Housing Ombudsman determination and are published. They are not a complete measure of any landlord's service quality, and — unless a metric explicitly says otherwise — they are not adjusted for the number of homes a landlord owns. Read the full methodology and data notes.

Highest total compensation ordered ranking

How this league table is calculated