League table

Worst landlords overall

Social landlords ranked by the number of published Housing Ombudsman determinations that resulted in an adverse finding (maladministration, partial or severe).

Landlord league table
#	Landlord	Type	Adverse findings	Decisions
1	London & Quadrant Housing Trust	Housing association	907	1,106
2	Clarion Housing Association Limited	Housing association	648	925
3	Peabody Trust	Housing association	444	618
4	Southern Housing	Housing association	399	481
5	Notting Hill Genesis	Housing association	348	509
6	Metropolitan Thames Valley Housing (MTV)	Housing association	305	358
7	Sanctuary Housing Association	Housing association	283	411
8	Hyde Housing Association Limited	Housing association	276	349
9	The Guinness Partnership Limited	Housing association	248	331
10	Southwark Council	Local authority / ALMO / TMO	232	302
11	A2dominion Housing Group Limited	Housing association	226	272
12	Birmingham City Council	Local authority / ALMO / TMO	194	244
13	Lambeth Council	Local authority / ALMO / TMO	167	193
14	Paragon Asra Housing Limited	Housing association	161	196
15	London Borough of Lambeth	Local authority / ALMO / TMO	157	167
16	Stonewater Limited	Housing association	155	202
17	Haringey London Borough Council	Local authority / ALMO / TMO	155	168
18	Orbit Group Limited	Housing association	153	210
19	The Riverside Group Limited	Housing association	149	196
20	Home Group Limited	Housing association	134	187
21	Sovereign Network Group	Housing association	132	155
22	Hammersmith and Fulham Council	Local authority / ALMO / TMO	125	162
23	London Borough of Hackney	Local authority / ALMO / TMO	122	148
24	Places for People Group Limited	Housing association	118	141
25	Camden Council	Local authority / ALMO / TMO	112	130
26	Islington Council	Local authority / ALMO / TMO	111	141
27	One Housing Group Limited	Housing association	107	147
28	Leeds City Council	Local authority / ALMO / TMO	102	154
29	Wandle Housing Association Limited	Housing association	99	119
30	Sovereign Network Homes	Housing association	97	119
31	GreenSquareAccord Limited	Housing association	96	138
32	London Borough of Islington	Local authority / ALMO / TMO	86	109
33	London Borough of Camden Council	Local authority / ALMO / TMO	83	91
34	Onward Homes Limited	Housing association	82	110
35	Royal Borough Of Greenwich	Local authority / ALMO / TMO	78	88
36	Abri Group Limited	Housing association	73	103
37	Torus62 Limited	Housing association	73	112
38	Richmond Housing Partnership Limited	Housing association	70	82
39	London Borough of Lewisham	Local authority / ALMO / TMO	69	72
40	Westminster City Council	Local authority / ALMO / TMO	68	111
41	Midland Heart Limited	Housing association	68	128
42	Amplius Living	Housing association	67	91
43	Citizen Housing	Housing association	66	102
44	Optivo	Housing association	63	98
45	London Borough of Ealing	Local authority / ALMO / TMO	61	64
46	Lewisham Council	Local authority / ALMO / TMO	60	66
47	Aster Group Limited	Housing association	59	98
48	Tower Hamlets Homes	Housing association	58	79
49	Livewest Homes Limited	Housing association	57	110
50	Forhousing Limited	Housing association	57	71
51	London Borough of Newham	Local authority / ALMO / TMO	57	66
52	London Borough of Hammersmith and Fulham	Local authority / ALMO / TMO	55	68
53	Newlon Housing Trust	Housing association	55	84
54	London Borough of Croydon	Local authority / ALMO / TMO	54	59
55	Vivid Housing Limited	Housing association	52	92
56	Longhurst Group Limited	—	51	64
57	Bromford Housing Group Limited	Housing association	51	71
58	Sandwell Metropolitan Borough Council	Local authority / ALMO / TMO	51	66
59	Moat Homes Limited	Housing association	49	66
60	Origin Housing Limited	Housing association	49	59
61	Platform Housing Group Limited	Housing association	47	88
62	Accent Housing Limited	Housing association	46	55
63	Bristol City Council	Local authority / ALMO / TMO	46	62
64	London Borough of Hounslow	Local authority / ALMO / TMO	45	54
65	Metropolitan Thames Valley Housing	Housing association	44	71
66	City of Westminster Council	Local authority / ALMO / TMO	44	58
67	London Borough of Barnet	Local authority / ALMO / TMO	44	55
68	Anchor Hanover Group	Housing association	43	72
69	Royal Borough of Kensington and Chelsea	Local authority / ALMO / TMO	43	73
70	Shepherds Bush Housing Association Limited	Housing association	42	52
71	Yorkshire Housing Limited	Housing association	42	70
72	Jigsaw Homes Group Limited	Housing association	41	53
73	Harlow District Council	Local authority / ALMO / TMO	41	59
74	Great Places Housing Association	Housing association	41	54
75	East Midlands Housing Group Limited	Housing association	40	52
76	Metropolitan Housing Trust Limited	Housing association	40	77
77	Hexagon Housing Association Limited	Housing association	40	47
78	Sovereign Housing Association Limited	Housing association	39	62
79	Norwich City Council	Local authority / ALMO / TMO	39	45
80	Waltham Forest Council	Local authority / ALMO / TMO	38	62
81	Town and Country Housing	Local authority / ALMO / TMO	37	54
82	Together Housing Association Limited	Housing association	36	49
83	London Borough of Tower Hamlets	Local authority / ALMO / TMO	35	43
84	London Borough of Hillingdon	Local authority / ALMO / TMO	33	40
85	Curo Places Limited	Housing association	32	38
86	London Borough of Enfield	Local authority / ALMO / TMO	32	37
87	Catalyst Housing Limited	Housing association	32	43
88	Wandsworth Council	Local authority / ALMO / TMO	32	52
89	London Borough of Barking and Dagenham	Local authority / ALMO / TMO	32	38
90	West Kent Housing Association	Housing association	31	44
91	Brighton and Hove City Council	Local authority / ALMO / TMO	31	42
92	London Borough of Brent	Local authority / ALMO / TMO	30	37
93	Gateshead Metropolitan Borough Council	Local authority / ALMO / TMO	30	40
94	Basildon Borough Council	Local authority / ALMO / TMO	29	35
95	Manchester City Council	Local authority / ALMO / TMO	29	36
96	London Borough of Redbridge	Local authority / ALMO / TMO	29	34
97	East Devon District Council	Local authority / ALMO / TMO	29	33
98	Gentoo Group Limited	Housing association	29	43
99	Homes Plus Limited	Housing association	29	38
100	Incommunities Limited	Housing association	28	53

London & Quadrant Housing Trust — 907

Clarion Housing Association Limited — 648

Peabody Trust — 444

Southern Housing — 399

Notting Hill Genesis — 348

Metropolitan Thames Valley Housing (MTV) — 305

Sanctuary Housing Association — 283

Hyde Housing Association Limited — 276

The Guinness Partnership Limited — 248

Southwark Council — 232

A2dominion Housing Group Limited — 226

Birmingham City Council — 194

Lambeth Council — 167

Paragon Asra Housing Limited — 161

London Borough of Lambeth — 157

Stonewater Limited — 155

Haringey London Borough Council — 155

Orbit Group Limited — 153

The Riverside Group Limited — 149

Home Group Limited — 134

Sovereign Network Group — 132

Hammersmith and Fulham Council — 125

London Borough of Hackney — 122

Places for People Group Limited — 118

Camden Council — 112

Islington Council — 111

One Housing Group Limited — 107

Leeds City Council — 102

Wandle Housing Association Limited — 99

Sovereign Network Homes — 97

GreenSquareAccord Limited — 96

London Borough of Islington — 86

London Borough of Camden Council — 83

Onward Homes Limited — 82

Royal Borough Of Greenwich — 78

Abri Group Limited — 73

Torus62 Limited — 73

Richmond Housing Partnership Limited — 70

London Borough of Lewisham — 69

Westminster City Council — 68

Midland Heart Limited — 68

Amplius Living — 67

Citizen Housing — 66

Optivo — 63

London Borough of Ealing — 61

Lewisham Council — 60

Aster Group Limited — 59

Tower Hamlets Homes — 58

Livewest Homes Limited — 57

Forhousing Limited — 57

How this league table is calculated

Rankings count only complaints that reached a formal Housing Ombudsman determination and are published. They are not a complete measure of any landlord's service quality, and — unless a metric explicitly says otherwise — they are not adjusted for the number of homes a landlord owns. Read the full methodology and data notes.

Worst landlords overall ranking

How this league table is calculated