League table

Worst landlords overall

Social landlords ranked by the number of published Housing Ombudsman determinations that resulted in an adverse finding (maladministration, partial or severe).

Landlord league table
#	Landlord	Type	Adverse findings	Decisions
1	London & Quadrant Housing Trust	Housing association	1,010	1,099
2	Clarion Housing Association Limited	Housing association	782	918
3	Peabody Trust	Housing association	527	606
4	Southern Housing	Housing association	434	475
5	Notting Hill Genesis	Housing association	428	501
6	Sanctuary Housing Association	Housing association	337	409
7	Metropolitan Thames Valley Housing (MTV)	Housing association	328	354
8	Hyde Housing Association Limited	Housing association	312	346
9	The Guinness Partnership Limited	Housing association	284	329
10	Southwark Council	Local authority / ALMO / TMO	268	301
11	A2dominion Housing Group Limited	Housing association	247	268
12	Birmingham City Council	Local authority / ALMO / TMO	213	244
13	Orbit Group Limited	Housing association	187	210
14	Paragon Asra Housing Limited	Housing association	179	195
15	Lambeth Council	Local authority / ALMO / TMO	177	193
16	Stonewater Limited	Housing association	177	200
17	The Riverside Group Limited	Housing association	164	194
18	Home Group Limited	Housing association	162	186
19	Haringey London Borough Council	Local authority / ALMO / TMO	162	167
20	London Borough of Lambeth	Local authority / ALMO / TMO	157	163
21	Hammersmith and Fulham Council	Local authority / ALMO / TMO	143	162
22	Sovereign Network Group	Housing association	137	150
23	London Borough of Hackney	Local authority / ALMO / TMO	134	148
24	Islington Council	Local authority / ALMO / TMO	131	141
25	Places for People Group Limited	Housing association	125	141
26	One Housing Group Limited	Housing association	124	147
27	Camden Council	Local authority / ALMO / TMO	122	130
28	Leeds City Council	Local authority / ALMO / TMO	117	154
29	GreenSquareAccord Limited	Housing association	116	137
30	Wandle Housing Association Limited	Housing association	112	119
31	Sovereign Network Homes	Housing association	106	119
32	Onward Homes Limited	Housing association	99	110
33	London Borough of Islington	Local authority / ALMO / TMO	92	106
34	Midland Heart Limited	Housing association	91	127
35	Westminster City Council	Local authority / ALMO / TMO	90	111
36	Abri Group Limited	Housing association	86	103
37	Torus62 Limited	Housing association	86	111
38	London Borough of Camden Council	Local authority / ALMO / TMO	86	89
39	Royal Borough Of Greenwich	Local authority / ALMO / TMO	84	88
40	Optivo	Housing association	82	98
41	Livewest Homes Limited	Housing association	81	110
42	Citizen Housing	Housing association	81	102
43	Amplius Living	Housing association	77	90
44	Richmond Housing Partnership Limited	Housing association	76	81
45	Aster Group Limited	Housing association	73	98
46	Platform Housing Group Limited	Housing association	71	88
47	London Borough of Lewisham	Local authority / ALMO / TMO	70	72
48	Tower Hamlets Homes	Housing association	70	79
49	Newlon Housing Trust	Housing association	69	84
50	Metropolitan Housing Trust Limited	Housing association	66	77
51	Vivid Housing Limited	Housing association	64	89
52	Lewisham Council	Local authority / ALMO / TMO	64	66
53	Forhousing Limited	Housing association	64	71
54	Metropolitan Thames Valley Housing	Housing association	63	71
55	London Borough of Hammersmith and Fulham	Local authority / ALMO / TMO	62	66
56	Anchor Hanover Group	Housing association	61	71
57	London Borough of Ealing	Local authority / ALMO / TMO	61	63
58	Bromford Housing Group Limited	Housing association	60	71
59	Longhurst Group Limited	—	59	64
60	London Borough of Newham	Local authority / ALMO / TMO	59	66
61	Royal Borough of Kensington and Chelsea	Local authority / ALMO / TMO	59	73
62	London Borough of Croydon	Local authority / ALMO / TMO	56	59
63	Origin Housing Limited	Housing association	56	59
64	Sandwell Metropolitan Borough Council	Local authority / ALMO / TMO	55	64
65	Waltham Forest Council	Local authority / ALMO / TMO	53	62
66	Moat Homes Limited	Housing association	53	62
67	Yorkshire Housing Limited	Housing association	51	69
68	City of Westminster Council	Local authority / ALMO / TMO	51	58
69	Shepherds Bush Housing Association Limited	Housing association	49	52
70	Bristol City Council	Local authority / ALMO / TMO	49	62
71	London Borough of Hounslow	Local authority / ALMO / TMO	49	54
72	Sovereign Housing Association Limited	Housing association	48	62
73	London Borough of Barnet	Local authority / ALMO / TMO	48	55
74	Great Places Housing Association	Housing association	47	54
75	Accent Housing Limited	Housing association	47	54
76	Harlow District Council	Local authority / ALMO / TMO	46	58
77	Town and Country Housing	Local authority / ALMO / TMO	45	54
78	East Midlands Housing Group Limited	Housing association	45	52
79	Jigsaw Homes Group Limited	Housing association	45	53
80	Hexagon Housing Association Limited	Housing association	44	47
81	Norwich City Council	Local authority / ALMO / TMO	43	45
82	Wandsworth Council	Local authority / ALMO / TMO	41	52
83	Thames Valley Housing Association Limited	Housing association	39	44
84	Together Housing Association Limited	Housing association	39	48
85	London Borough of Tower Hamlets	Local authority / ALMO / TMO	38	42
86	Catalyst Housing Limited	Housing association	37	43
87	Incommunities Limited	Housing association	36	53
88	West Kent Housing Association	Housing association	35	44
89	Network Homes Limited	Housing association	35	44
90	London Borough of Hillingdon	Local authority / ALMO / TMO	35	40
91	Brighton and Hove City Council	Local authority / ALMO / TMO	35	42
92	London Borough of Redbridge	Local authority / ALMO / TMO	34	34
93	Rochdale Boroughwide Housing Limited	Housing association	34	51
94	London Borough of Enfield	Local authority / ALMO / TMO	34	37
95	London Borough of Barking and Dagenham	Local authority / ALMO / TMO	34	38
96	London Borough of Brent	Local authority / ALMO / TMO	33	37
97	Gentoo Group Limited	Housing association	33	43
98	Paradigm Housing Group Limited	Housing association	33	41
99	Curo Places Limited	Housing association	32	38
100	Leicester City Council	Local authority / ALMO / TMO	32	39

London & Quadrant Housing Trust — 1,010

Clarion Housing Association Limited — 782

Peabody Trust — 527

Southern Housing — 434

Notting Hill Genesis — 428

Sanctuary Housing Association — 337

Metropolitan Thames Valley Housing (MTV) — 328

Hyde Housing Association Limited — 312

The Guinness Partnership Limited — 284

Southwark Council — 268

A2dominion Housing Group Limited — 247

Birmingham City Council — 213

Orbit Group Limited — 187

Paragon Asra Housing Limited — 179

Lambeth Council — 177

Stonewater Limited — 177

The Riverside Group Limited — 164

Home Group Limited — 162

Haringey London Borough Council — 162

London Borough of Lambeth — 157

Hammersmith and Fulham Council — 143

Sovereign Network Group — 137

London Borough of Hackney — 134

Islington Council — 131

Places for People Group Limited — 125

One Housing Group Limited — 124

Camden Council — 122

Leeds City Council — 117

GreenSquareAccord Limited — 116

Wandle Housing Association Limited — 112

Sovereign Network Homes — 106

Onward Homes Limited — 99

London Borough of Islington — 92

Midland Heart Limited — 91

Westminster City Council — 90

Abri Group Limited — 86

Torus62 Limited — 86

London Borough of Camden Council — 86

Royal Borough Of Greenwich — 84

Optivo — 82

Livewest Homes Limited — 81

Citizen Housing — 81

Amplius Living — 77

Richmond Housing Partnership Limited — 76

Aster Group Limited — 73

Platform Housing Group Limited — 71

London Borough of Lewisham — 70

Tower Hamlets Homes — 70

Newlon Housing Trust — 69

Metropolitan Housing Trust Limited — 66

How this league table is calculated

Rankings count only complaints that reached a formal Housing Ombudsman determination and are published. They are not a complete measure of any landlord's service quality, and — unless a metric explicitly says otherwise — they are not adjusted for the number of homes a landlord owns. Read the full methodology and data notes.

Worst landlords overall ranking

How this league table is calculated