League table

Worst landlords overall

Social landlords ranked by the number of published Housing Ombudsman determinations that resulted in an adverse finding (maladministration, partial or severe).

Landlord league table
#	Landlord	Type	Adverse findings	Decisions
1	London & Quadrant Housing Trust	Housing association	914	989
2	Clarion Housing Association Limited	Housing association	704	817
3	Peabody Trust	Housing association	473	535
4	Southern Housing	Housing association	379	412
5	Notting Hill Genesis	Housing association	369	427
6	Sanctuary Housing Association	Housing association	304	359
7	Metropolitan Thames Valley Housing Mtv	Housing association	297	313
8	Hyde Housing Association Limited	Housing association	287	309
9	The Guinness Partnership Limited	Housing association	264	299
10	Southwark Council	Local authority / ALMO / TMO	239	266
11	A2dominion Housing Group Limited	Housing association	220	239
12	Birmingham City Council	Local authority / ALMO / TMO	193	222
13	Orbit Group Limited	Housing association	182	204
14	Lambeth Council	Local authority / ALMO / TMO	177	193
15	Paragon Asra Housing Limited	Housing association	166	181
16	Stonewater Limited	Housing association	163	176
17	The Riverside Group Limited	Housing association	151	177
18	Home Group Limited	Housing association	146	167
19	Haringey London Borough Council	Local authority / ALMO / TMO	143	148
20	Hammersmith and Fulham Council	Local authority / ALMO / TMO	143	162
21	Islington Council	Local authority / ALMO / TMO	131	141
22	London Borough of Hackney	Local authority / ALMO / TMO	125	138
23	Camden Council	Local authority / ALMO / TMO	122	130
24	London Borough of Lambeth	Local authority / ALMO / TMO	120	124
25	One Housing Group Limited	Housing association	119	140
26	Leeds City Council	Local authority / ALMO / TMO	109	142
27	GreenSquareAccord Limited	Housing association	108	122
28	Wandle Housing Association Limited	Housing association	108	115
29	Sovereign Network Homes	Housing association	106	119
30	Sovereign Network Group	Housing association	105	114
31	Onward Homes Limited	Housing association	96	104
32	Westminster City Council	Local authority / ALMO / TMO	90	111
33	Places for People Group Limited	Local authority / ALMO / TMO	89	96
34	Midland Heart Limited	Housing association	86	115
35	Citizen Housing	Housing association	84	105
36	Optivo	Housing association	82	98
37	Abri Group Limited	Housing association	79	92
38	Livewest Homes Limited	Housing association	74	97
39	Royal Borough Of Greenwich	Local authority / ALMO / TMO	74	75
40	Torus62 Limited	Housing association	73	95
41	London Borough of Islington	Local authority / ALMO / TMO	72	81
42	Richmond Housing Partnership Limited	Housing association	71	75
43	Tower Hamlets Homes	Housing association	70	79
44	Platform Housing Group Limited	Housing association	69	83
45	Aster Group Limited	Housing association	69	94
46	Metropolitan Housing Trust Limited	Housing association	66	77
47	Newlon Housing Trust	Housing association	64	77
48	Lewisham Council	Local authority / ALMO / TMO	64	66
49	Metropolitan Thames Valley Housing	Housing association	63	71
50	London Borough of Camden Council	Local authority / ALMO / TMO	63	65
51	Amplius Living	Housing association	63	70
52	Forhousing Limited	Housing association	61	67
53	Bromford Housing Group Limited	Housing association	60	71
54	Vivid Housing Limited	Housing association	60	83
55	Longhurst Group Limited	—	58	63
56	Anchor Hanover Group	Housing association	57	67
57	London Borough of Lewisham	Local authority / ALMO / TMO	55	57
58	London Borough of Newham	Local authority / ALMO / TMO	54	57
59	Waltham Forest Council	Local authority / ALMO / TMO	53	62
60	Royal Borough of Kensington and Chelsea	Local authority / ALMO / TMO	53	67
61	London Borough of Ealing	Local authority / ALMO / TMO	52	54
62	Origin Housing Limited	Housing association	52	54
63	Sandwell Metropolitan Borough Council	Local authority / ALMO / TMO	51	59
64	London Borough of Croydon	Local authority / ALMO / TMO	50	52
65	Shepherds Bush Housing Association Limited	Housing association	49	52
66	London Borough of Hammersmith and Fulham	Local authority / ALMO / TMO	48	49
67	Sovereign Housing Association Limited	Housing association	48	62
68	Great Places Housing Association	Housing association	47	54
69	Yorkshire Housing Limited	Housing association	47	60
70	London Borough of Hounslow	Local authority / ALMO / TMO	45	47
71	East Midlands Housing Group Limited	Housing association	44	51
72	Bristol City Council	Local authority / ALMO / TMO	44	56
73	Accent Housing Limited	Housing association	44	49
74	Harlow District Council	Local authority / ALMO / TMO	43	55
75	Moat Homes Limited	Housing association	42	49
76	Jigsaw Homes Group Limited	Housing association	42	50
77	London Borough of Barnet	Local authority / ALMO / TMO	41	46
78	Wandsworth Council	Local authority / ALMO / TMO	41	52
79	Town and Country Housing	Local authority / ALMO / TMO	39	47
80	Norwich City Council	Local authority / ALMO / TMO	39	39
81	Thames Valley Housing Association Limited	Housing association	39	44
82	City of Westminster Council	Local authority / ALMO / TMO	38	42
83	Hexagon Housing Association Limited	Housing association	37	38
84	Catalyst Housing Limited	Housing association	37	43
85	Network Homes Limited	Housing association	35	44
86	Together Housing Association Limited	Housing association	35	43
87	West Kent Housing Association	Housing association	34	42
88	London Borough of Hillingdon	Local authority / ALMO / TMO	34	39
89	London Borough of Redbridge	Local authority / ALMO / TMO	33	33
90	Rochdale Boroughwide Housing Limited	Housing association	33	48
91	Brighton and Hove City Council	Local authority / ALMO / TMO	33	38
92	Wolverhampton City Council	Local authority / ALMO / TMO	32	35
93	Incommunities Limited	Housing association	32	45
94	Kingston upon Thames Council	Local authority / ALMO / TMO	32	38
95	Homes Plus Limited	Housing association	31	36
96	London Borough of Barking and Dagenham	Local authority / ALMO / TMO	30	30
97	Haringey Council	Local authority / ALMO / TMO	29	34
98	Paradigm Housing Group Limited	Housing association	29	35
99	Irwell Valley Housing Association Limited	Housing association	29	30
100	Mhs Homes Ltd	Voluntary	29	31

London & Quadrant Housing Trust — 914

Clarion Housing Association Limited — 704

Peabody Trust — 473

Southern Housing — 379

Notting Hill Genesis — 369

Sanctuary Housing Association — 304

Metropolitan Thames Valley Housing Mtv — 297

Hyde Housing Association Limited — 287

The Guinness Partnership Limited — 264

Southwark Council — 239

A2dominion Housing Group Limited — 220

Birmingham City Council — 193

Orbit Group Limited — 182

Lambeth Council — 177

Paragon Asra Housing Limited — 166

Stonewater Limited — 163

The Riverside Group Limited — 151

Home Group Limited — 146

Haringey London Borough Council — 143

Hammersmith and Fulham Council — 143

Islington Council — 131

London Borough of Hackney — 125

Camden Council — 122

London Borough of Lambeth — 120

One Housing Group Limited — 119

Leeds City Council — 109

GreenSquareAccord Limited — 108

Wandle Housing Association Limited — 108

Sovereign Network Homes — 106

Sovereign Network Group — 105

Onward Homes Limited — 96

Westminster City Council — 90

Places for People Group Limited — 89

Midland Heart Limited — 86

Citizen Housing — 84

Optivo — 82

Abri Group Limited — 79

Livewest Homes Limited — 74

Royal Borough Of Greenwich — 74

Torus62 Limited — 73

London Borough of Islington — 72

Richmond Housing Partnership Limited — 71

Tower Hamlets Homes — 70

Platform Housing Group Limited — 69

Aster Group Limited — 69

Metropolitan Housing Trust Limited — 66

Newlon Housing Trust — 64

Lewisham Council — 64

Metropolitan Thames Valley Housing — 63

London Borough of Camden Council — 63

How this league table is calculated

Rankings count only complaints that reached a formal Housing Ombudsman determination and are published. They are not a complete measure of any landlord's service quality, and — unless a metric explicitly says otherwise — they are not adjusted for the number of homes a landlord owns. Read the full methodology and data notes.

Worst landlords overall ranking

How this league table is calculated